Caruso's Italian Kitchen Bar & Grill
10152 Balboa Blvd, Granada Hills
(818) 217-4017
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Cool spot for Italian food.
Atmosphere: 5
Food: 5
Service: 5
They never get the order right.
Atmosphere: 1
Food: 1
Service: 1
I never get tired of coming to Carusos! Its been a valley staple for almost 7 years! ❤️😋
Thank you to the Caruso team for handling my order. There was a mixup up through the Slice website / App but they fixed it and made everything right. I recommend this location and will return to dine in and enjoy the bar
Atmosphere: 5
Food: 5
Service: 5
Couldn't even get seated. Waited at the house stand for ten minutes, several staff walk past, not one would greet us or even make eye contact. Nobody sent a host to the front. We left. Shame, the reviews suggest there's some pretty good food here, but if you can't order what's the point?
Service: 1
0 STARS = Worst service ever. Mediocre food.
Teriyaki wings on the menu and dirty bleach smell when we entered... should have been a sign for us to leave the moment we sat down.
*Arrived at 5:30pm with only 5 tables full. Left at 7:30pm, place was packed.
*Everything took forever: seating, ordering, getting boxes, and the check.
*Our server ignored us repeatedly, rarely checked in, and acted annoyed when we asked for the bill. When I finally went up to pay, she seemed bothered and “You pay the bill at your table” and slammed my card on the reader.
*From the hostess who seemed bothered to seat us, long waits to get anything, the vibe was unwelcoming.
*thin walls meant the place was VERY LOUD
~~~
Every part of the experience dragged: waiting to be seated, waiting for our order to be taken, waiting for boxes, and—most frustrating—waiting endlessly for the check.
We arrived at 5:30pm (only 5 tables were full) and didn’t leave until 7:30pm, by which point the place was packed. Our server - when we finally got one - repeatedly walked past our table without checking if we needed anything—napkins, refills, dessert, or the bill.
When I finally went up front to pay, she snapped, “You pay the bill at your table.” I told her we’d asked several times for the bill.
Her response: “It’s busy,” before slamming my card on the reader.
That was her idea of customer service? A mild apology when what she should have said was: “Thank you for waiting to pay and not walking out.”
From the start, we didn’t feel welcome. The hostess acted inconvenienced by seating us and the air had a dirty bleach smell to it.
To make matters worse, mariachi music from an event next door blared through the paper-thin wall the entire time. (i love mariachi, and i am not hating on the event next door. it's not their fault the restaurant cheaped out on insulation)
The food? Completely average. You’d be better off with a frozen pizza or Olive Garden. Honestly, the bar might be the only redeeming part of this place - which explains the teriyaki wings - but you’d have to pay me to come back.
Maybe this place thinks it’s emulating Italy and wants you to sit for four hours… but I doubt it.
~~~
We are locals and we are always in search of a family-friendly place to make our own. Despite the low reviews, we went out on a whim and took a chance on this place.
I tried to look the other way and give the staff the benefit of the doubt. Waiting tables is a delicate dance. But after a while, it just got ridiculous to not look away any more.
Overall, I feel like my evening was taken away.
Thank goodness for my pleasant and patient family.
Atmosphere: 1
Food: 1
Service: 1
We walked in and stood waiting for someone to seat us and no one ever appeared. We were there for a good 10 mins where i saw a server drop off food for ppl and the 2 bar tenders in our eyeline either just not see us or were ignoring us. Really weird and disappointing because we were hungry. There was no bell or anything to let anyone know we were there. Nor was there a sign indicating we should seat ourselves if thats how things are done here. Like i said we were hungry so we left to find food elsewhere.
Atmosphere: 1
Food: 1
Service: 1
horrible atmosphere, loud, noisey people were banging something, left before ordering.........
Celebrated rick & cathy and my birthday 🎂 🥳
Atmosphere: 5
Food: 5
Service: 5
Fabulous venue for a weddung!!! Delicious food!! Nice table settings!! Big dance floor!! Friendly staff!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Caruso's Italian Kitchen Bar & Grill offers classic Italian dishes made with fresh ingredients and bold flavors. The warm, inviting atmosphere makes it perfect for both casual dinners and special occasions.
Atmosphere: 5
Food: 4
Service: 5
Online said it close at 2 am but they were closed at 9:50 pm.-- On their door, it said 2 am.
I chose the buffet, next time I will try the menu. My first time there, I'm planning to come back soon!
Atmosphere: 5
Food: 5
Service: 5
Great service and quality food. We love coming here!
Atmosphere: 5
Food: 5
Service: 5
Pizza and salad was very delicious. Unfortunately the service was bad.
Atmosphere: 4
Food: 5
Service: 1
Loading...