most rubbery and cold bagel i've ever had. calls itself a bakery yet doesn't even make their own food...
Atmosphere: 1
Food: 1
Service: 1
CJ Tokoni
Yesterday, on my day—Veterans Day—I went through the drive-thru with a friend. She was kind enough to spend time with me on that day, and I bought us food that cost $48.25. I called to let them know they overcharged me because they gave her two BLTs we asked for one.They didn’t take any responsibility or apologize for the mistake; instead, they blamed her for ordering two. We explained it was only supposed to be two different sandwiches and two mango smoothies. They told me to come back, but I know myself—being a Marine, I would have been rude due to my experience over the phone. I don’t understand why women are always rude on the phone. It's very unprofessional how they handled this situation yesterday, especially on a day that Veterans like myself get only once a year.
Atmosphere: 1
Service: 1
olivia roepke
The customer experience at this La Bou was extremely unprofessional. The employee on the headset on 11/17 at around 10:25 AM was short and rude, and when I asked the window employee for her name, she said she couldn’t disclose it. The employee who was rude had distinct, brightly colored dyed hair. The supervisor was also unprofessional—no apology, no acknowledgment, just excuses and a dismissive attitude.
To pay $14 for a sandwich and be treated this way is absolutely ridiculous. Either invest in better customer service at this price point or lower your costs, especially with Chick-fil-A next door setting the standard.
Service: 1
Carson Cusano
Stopped by today for what I thought would be a quick order. I walked in to order 1 peppermint latte.
After waiting for about 30 minutes, I asked for a refund and they wouldn’t give me one. They just then decided to make the drink right then and there after forgetting my order for that long.
I understand they’re short-staffed but no apologies, no accepting my request for a refund, nothing.
Disappointed in the lack of customer service. I really need to learn not to tip prior to receiving service.
Atmosphere: 3
Food: 3
Service: 1
Susan Raines
First time I've been to this particular La bou most likely the last. The croissant sandwich bread was dried out, service was pretty immature with one gal chewing gum at the drive-thru window. Tried to overcharge me and had to have it corrected. It's the only La Bou I've come across with a drive-thru so unfortunate it wasn't reaping better results
Atmosphere: 3
Food: 2
Service: 2
Black Lives Matter El Dorado County
This sandwich was terrible! Got the California turkey full size to split with a coworker. It legitimately had like two pieces of turkey on it. The order was completely wrong no sprouts, minimal onions when heavy was requested and no mustard. When I called to let the location know they offer a refund. They said I didn’t have to come back same day. I could come another day, but be sure to save the sandwich to bring back to them. Save your trouble try Eriks Café or Raleys. Much better quality.
Chelsea Garner
We have been going to this LaBou for 15+ years and just recently experienced the most horrible customer service. A woman taking payment and handing us our food via the drive through this past Sunday around 1:05PM was beyond disrespectful. She was wearing a light blue short sleeve top and had the worst, most rude attitude I have ever experienced in the service industry. We ordered two simple salads with no extra anything and she acted as if we asked for a custom order. She was chatting with her colleagues when we drove up to the window, laughing, smiling, etcetera and as soon as she turned to us her facial expression turned to anger immediately. Her entire expression changed. It was extremely odd. she took my mom’s card rudely and just said “$25”, when my mom said thank you she didn’t even respond with any words whatsoever. I looked at her directly to try and figure out what her deal was and she just stared me down while we drove away. Very weird interaction and horrible experience. The owners of this LaBou need to do a serious revamp with respect to customer service if they want to stick around. Nugget market is opening up soon and will completely outshine them if not.
Atmosphere: 1
Food: 5
Service: 1
Leonard Hart
This place gets 1 star i would give it a zero but not an option. So my wife and I went for breakfast this was my first time so I was a little excited I ordered then my wife ordered paid when I got the food I noticed the order was wrong I told an employee that the order was wrong and she said we'll I rang you up for ham when I ordered sausage she didn't care come to find out she did not put my order in just my wife's. I will not be going back horrible service
Dantè Haymon
44grams (1.55oz) of chicken on a salad is diabolical for a salad especially that boasts it as a primary ingredient.
Perfect comfort food on a rainy day. The tomato bisque, tuscan turkey panini, and baguette with dill sauce are fantastic! My husband highly recommend his lifelong staple; the pesto and cheese on sourdough. Delicious!
B M
Had a great sandwich. It was very clean inside. Plenty of seating. It was very good, but the price was a bit much. I would recommend it to anybody that hasn't had La Bou before.
Justin Scott
This place used to be a staple for me when I came into town to visit. Now the portions are smaller, prices are higher, and food quality and consistency has absolutely declined and easily an avoidable local has-been. The pastries seem store bought, the salads have semi-wilted lettuce and their chicken portions are a joke. I kept coming here thinking it’d get better and I just had a subpar experience, not the case. The only thing this place is consistent with is a mediocre food.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Chinese Chicken
Justin Johnson
Chinese chicken salad, mmmm, this is a staple. The building is getting older, but the food is consistent, most importantly.
Atmosphere: 4
Food: 5
Service: 5
LUCIA CHARBONEAU
Great food and nice people ? the sliced baguette with dill sauce is amazing. And their croissants are very delicious.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwiches, House Salad, Turkey Sandwich, Strawberry Cream Cheese
most rubbery and cold bagel i've ever had. calls itself a bakery yet doesn't even make their own food...
Atmosphere: 1
Food: 1
Service: 1
Yesterday, on my day—Veterans Day—I went through the drive-thru with a friend. She was kind enough to spend time with me on that day, and I bought us food that cost $48.25. I called to let them know they overcharged me because they gave her two BLTs we asked for one.They didn’t take any responsibility or apologize for the mistake; instead, they blamed her for ordering two. We explained it was only supposed to be two different sandwiches and two mango smoothies. They told me to come back, but I know myself—being a Marine, I would have been rude due to my experience over the phone. I don’t understand why women are always rude on the phone. It's very unprofessional how they handled this situation yesterday, especially on a day that Veterans like myself get only once a year.
Atmosphere: 1
Service: 1
The customer experience at this La Bou was extremely unprofessional. The employee on the headset on 11/17 at around 10:25 AM was short and rude, and when I asked the window employee for her name, she said she couldn’t disclose it. The employee who was rude had distinct, brightly colored dyed hair. The supervisor was also unprofessional—no apology, no acknowledgment, just excuses and a dismissive attitude.
To pay $14 for a sandwich and be treated this way is absolutely ridiculous. Either invest in better customer service at this price point or lower your costs, especially with Chick-fil-A next door setting the standard.
Service: 1
Stopped by today for what I thought would be a quick order. I walked in to order 1 peppermint latte.
After waiting for about 30 minutes, I asked for a refund and they wouldn’t give me one. They just then decided to make the drink right then and there after forgetting my order for that long.
I understand they’re short-staffed but no apologies, no accepting my request for a refund, nothing.
Disappointed in the lack of customer service. I really need to learn not to tip prior to receiving service.
Atmosphere: 3
Food: 3
Service: 1
First time I've been to this particular La bou most likely the last. The croissant sandwich bread was dried out, service was pretty immature with one gal chewing gum at the drive-thru window. Tried to overcharge me and had to have it corrected. It's the only La Bou I've come across with a drive-thru so unfortunate it wasn't reaping better results
Atmosphere: 3
Food: 2
Service: 2
This sandwich was terrible! Got the California turkey full size to split with a coworker. It legitimately had like two pieces of turkey on it. The order was completely wrong no sprouts, minimal onions when heavy was requested and no mustard. When I called to let the location know they offer a refund. They said I didn’t have to come back same day. I could come another day, but be sure to save the sandwich to bring back to them. Save your trouble try Eriks Café or Raleys. Much better quality.
We have been going to this LaBou for 15+ years and just recently experienced the most horrible customer service. A woman taking payment and handing us our food via the drive through this past Sunday around 1:05PM was beyond disrespectful. She was wearing a light blue short sleeve top and had the worst, most rude attitude I have ever experienced in the service industry. We ordered two simple salads with no extra anything and she acted as if we asked for a custom order. She was chatting with her colleagues when we drove up to the window, laughing, smiling, etcetera and as soon as she turned to us her facial expression turned to anger immediately. Her entire expression changed. It was extremely odd. she took my mom’s card rudely and just said “$25”, when my mom said thank you she didn’t even respond with any words whatsoever. I looked at her directly to try and figure out what her deal was and she just stared me down while we drove away. Very weird interaction and horrible experience. The owners of this LaBou need to do a serious revamp with respect to customer service if they want to stick around. Nugget market is opening up soon and will completely outshine them if not.
Atmosphere: 1
Food: 5
Service: 1
This place gets 1 star i would give it a zero but not an option. So my wife and I went for breakfast this was my first time so I was a little excited I ordered then my wife ordered paid when I got the food I noticed the order was wrong I told an employee that the order was wrong and she said we'll I rang you up for ham when I ordered sausage she didn't care come to find out she did not put my order in just my wife's. I will not be going back horrible service
44grams (1.55oz) of chicken on a salad is diabolical for a salad especially that boasts it as a primary ingredient.
Very. bad
Restaurantji Recommends
Perfect comfort food on a rainy day. The tomato bisque, tuscan turkey panini, and baguette with dill sauce are fantastic! My husband highly recommend his lifelong staple; the pesto and cheese on sourdough. Delicious!
Had a great sandwich. It was very clean inside. Plenty of seating. It was very good, but the price was a bit much. I would recommend it to anybody that hasn't had La Bou before.
This place used to be a staple for me when I came into town to visit. Now the portions are smaller, prices are higher, and food quality and consistency has absolutely declined and easily an avoidable local has-been. The pastries seem store bought, the salads have semi-wilted lettuce and their chicken portions are a joke. I kept coming here thinking it’d get better and I just had a subpar experience, not the case. The only thing this place is consistent with is a mediocre food.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Chinese Chicken
Chinese chicken salad, mmmm, this is a staple. The building is getting older, but the food is consistent, most importantly.
Atmosphere: 4
Food: 5
Service: 5
Great food and nice people ? the sliced baguette with dill sauce is amazing. And their croissants are very delicious.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwiches, House Salad, Turkey Sandwich, Strawberry Cream Cheese
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