Pagna and Reece or "Vanilla" as he wears his name tag were both INCREDIBLY rude to me. I've never received such poor service at a Starbucks. There is one young woman who was polite to me at this location but, she works at night. I stopped drinking coffee in the morning here because they accused me of not paying and I had to show my receipt that I payed for a refill (used the same cup the whole time) and was then lectured in front of customers about a "24 hour rule" which he could have just asked me to pay for a full cup and he did not. I after being treated this way had to nip the treatment in the bud by finally saying I'll pay for a full cup now. This was at 9am and the previous transaction which is what he was actually referring to was at 7am and neither of them said anything at that point. I later was just standing waiting for my regular coffee to come out when Pagna started talking about something (not sure how she knew but it's a small town) about something completely inappropriate that would trigger any customer. I have just completely avoided Guerneville Starbucks if not all of Safeway at this point and I am a very loyal customer to BOTH places.
Atmosphere: 2
Food: 3
Service: 1
Steve LaBranche
I was in Safeway, I might have walked past the indoor Starbucks.
Kevin Reardon
Stopped in for snack and coffee was good ,clean store ,quick service,staff attentive .Would recommend !
Atmosphere: 5
Food: 5
Service: 5
Daralyn Schmitt
Great coffee.
Atmosphere: 4
Food: 3
Service: 4
Randy Nelson
Service was rude, coffee was bitter. No
Atmosphere: 2
Food: 2
Service: 2
Pioneer431962
??Im not going to this location after being treated bad by the staff. I preordered my DAILY coffee $6.25 and as usual it wasnt ready when I arrived. I had just got out of the pool and didnt even think about bringing along a shirt so as I am standing there one employee whispered to another and around came the manager telling me " you gotta have a shirt on" I said "ill wait outside" When my beverage was ready I popped in and took it off the counter and went on my way. S My drink was awful ! It was so bitter and was not made right. It had no brown sugar sweet taste. It was straight espresso and maybe milk and thats it! Did the staff do this purposely because I came in wearing a bikini top? is this just a coincidence or did the 5 minutes TOTAL time that I was their bother the staff so much that they had to say something and embarrass me
Patricia Lynn Laas (Hair Co.)
We got coffee in the morning and coffee at 6pm. Super nice girls and our coffees where super yummy
Pamela Brown
This Starbucks is located in the Castro District of San Francisco and I make sure I go to this particular store each time I visit! Always happy people who work there and they treat you like family instead of an everyday ordinary customer! LOVE IT!
Atmosphere: 5
Food: 5
Service: 5
Sandra Barajas (God #1 Always)
I love my people over at Starbucks they rock the coffee shop and love how they all say hello and knows my name so that's what matters most 100% Customer Service and Coffee blonde roast though
Atmosphere: 5
Food: 5
Service: 5
Tom & Sandra Barajas
I love my people over at Starbucks they rock the coffee shop and love how they all say hello and knows my name so that's what matters most 100% Customer Service and Coffee blonde roast though
Pagna and Reece or "Vanilla" as he wears his name tag were both INCREDIBLY rude to me. I've never received such poor service at a Starbucks. There is one young woman who was polite to me at this location but, she works at night. I stopped drinking coffee in the morning here because they accused me of not paying and I had to show my receipt that I payed for a refill (used the same cup the whole time) and was then lectured in front of customers about a "24 hour rule" which he could have just asked me to pay for a full cup and he did not. I after being treated this way had to nip the treatment in the bud by finally saying I'll pay for a full cup now. This was at 9am and the previous transaction which is what he was actually referring to was at 7am and neither of them said anything at that point. I later was just standing waiting for my regular coffee to come out when Pagna started talking about something (not sure how she knew but it's a small town) about something completely inappropriate that would trigger any customer. I have just completely avoided Guerneville Starbucks if not all of Safeway at this point and I am a very loyal customer to BOTH places.
Atmosphere: 2
Food: 3
Service: 1
I was in Safeway, I might have walked past the indoor Starbucks.
Stopped in for snack and coffee was good ,clean store ,quick service,staff attentive .Would recommend !
Atmosphere: 5
Food: 5
Service: 5
Great coffee.
Atmosphere: 4
Food: 3
Service: 4
Service was rude, coffee was bitter. No
Atmosphere: 2
Food: 2
Service: 2
??Im not going to this location after being treated bad by the staff. I preordered my DAILY coffee $6.25 and as usual it wasnt ready when I arrived. I had just got out of the pool and didnt even think about bringing along a shirt so as I am standing there one employee whispered to another and around came the manager telling me " you gotta have a shirt on" I said "ill wait outside" When my beverage was ready I popped in and took it off the counter and went on my way. S My drink was awful ! It was so bitter and was not made right. It had no brown sugar sweet taste. It was straight espresso and maybe milk and thats it! Did the staff do this purposely because I came in wearing a bikini top? is this just a coincidence or did the 5 minutes TOTAL time that I was their bother the staff so much that they had to say something and embarrass me
We got coffee in the morning and coffee at 6pm. Super nice girls and our coffees where super yummy
This Starbucks is located in the Castro District of San Francisco and I make sure I go to this particular store each time I visit! Always happy people who work there and they treat you like family instead of an everyday ordinary customer! LOVE IT!
Atmosphere: 5
Food: 5
Service: 5
I love my people over at Starbucks they rock the coffee shop and love how they all say hello and knows my name so that's what matters most 100% Customer Service and Coffee blonde roast though
Atmosphere: 5
Food: 5
Service: 5
I love my people over at Starbucks they rock the coffee shop and love how they all say hello and knows my name so that's what matters most 100% Customer Service and Coffee blonde roast though
Restaurantji Recommends
Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Starbucks...dependable and reliable all over the world. Good coffee and wifi.
Coffee always perfe
Excellent service
Always so helpful and friendly, and super patient with indecisive teenagers and toddlers, lol!! Katie is amazing, we adore her!!!
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