Good service, bathrooms were dirty but the rest of the restaurant was very clean
Atmosphere: 5
Food: 5
Service: 5
Dubya bubbya
I asked the guy for just a little bit of extra rice and I get charged for everything but their portions are very very poorly given for the price it is and they didn't have the steak they don't have nothing you want when you go in there and the guy was just rude and he just threw it into the bowl like it was some slop any food kitchen LOL but I'll definitely never go back again
Atmosphere: 2
Food: 2
Service: 1
Carla Peralta
Extremely disappointed with our experience at Chipotle. My husband found a hair in his bowl — which is completely unacceptable from a food safety standpoint. What made the situation worse was the staff’s response. Instead of apologizing and immediately remaking the bowl, he was told to get back in line to have it replaced. Asking a customer to wait again after serving contaminated food shows a serious lack of accountability and basic customer service. This experience was frustrating and unacceptable. We expected far better standards and professionalism.
Food: 1
Service: 1
Jessie Marie
went in for a burrito. i live on base. drove 20 mins to get here. I asked for all the sides to be put in a container so the burrito wouldn't get soggy by the time i got home. the lady refused to and said shed have to charge me separately for the tortilla, even though i want a burrito.. . then said she couldn't understand what I meant. I dont want a soggy burrito after a 20 minute drive and just wanted the contents of the burrito on the side. repeated this 3x and she just kept laughing so I walked out.
Atmosphere: 1
Food: 1
Service: 1
jojo m
Somehow the staffs on this store are always rushing loading up the dishes on the bowl or plates. As if the line is super long. Like today, there are 3 people in line and still rushing as if they are closing up the store. When they load the dishes you pick, they just slap on the plate or bowl. Its like you're in line for food in a prison. When they rush, they make mistakes like they did today. I asked for the mixed vegies and its missing. It happens to me a couple times already. The food is pretty good no issue on that. This particular store, all their staff or employees need to be retrain well by the owner or the corporate. Slow down and take the time and spread the dishes well, to avoid mistakes..I hope that the management will read this review. Thanks
Atmosphere: 4
Food: 5
Service: 1
Rebeca Lewis
Price is too high for the portions.
Atmosphere: 5
Food: 3
Service: 3
Jay Dampitan
Horrible food and service.
Atmosphere: 1
Service: 1
Joy
The new hiring manager or whatever needs to get a GRIP with the customers. Start using your manners and memory. I was micro aggressively accused of yelling as a black woman just trying to get good food I paid for. I don’t think I will be going back.
Kay Paz
Friendly staff and clean
Atmosphere: 5
Food: 5
Service: 5
Andrew Smith
Employees were not being kind to customers and complaining to fellow employees about being frustrated with people.
Seems always rushed…. The quality and quantity is so poor now for what you pay!
Atmosphere: 1
Food: 1
Service: 1
Review Guy
dirty looking place. Portions are small. Bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Carnitas Burrito Bowl
Jennifer Simmons
We ordered the family build your own taco meal to go, I ordered 4 large shells in addition to regular shells and a large queso. We didn't receive the regular size shells or the queso.
Atmosphere: 1
Food: 1
Service: 1
Lester Romero
We came to store at 8:30 and they don’t have no guacamole aguas frescas services very bad when they closed at 11 pm very bad service at night time
Service: 1
Junior Torres
Customer service here is horrible, rushed and employees seem as if they’re forced to be here. Especially 2 girls at the front had the worst attitude, honestly ruined my meal. And it’s my second time at a chipotle, Visalia had by far better customer service, should get some service tips from them.
Good service, bathrooms were dirty but the rest of the restaurant was very clean
Atmosphere: 5
Food: 5
Service: 5
I asked the guy for just a little bit of extra rice and I get charged for everything but their portions are very very poorly given for the price it is and they didn't have the steak they don't have nothing you want when you go in there and the guy was just rude and he just threw it into the bowl like it was some slop any food kitchen LOL but I'll definitely never go back again
Atmosphere: 2
Food: 2
Service: 1
Extremely disappointed with our experience at Chipotle. My husband found a hair in his bowl — which is completely unacceptable from a food safety standpoint. What made the situation worse was the staff’s response. Instead of apologizing and immediately remaking the bowl, he was told to get back in line to have it replaced.
Asking a customer to wait again after serving contaminated food shows a serious lack of accountability and basic customer service. This experience was frustrating and unacceptable. We expected far better standards and professionalism.
Food: 1
Service: 1
went in for a burrito. i live on base. drove 20 mins to get here. I asked for all the sides to be put in a container so the burrito wouldn't get soggy by the time i got home. the lady refused to and said shed have to charge me separately for the tortilla, even though i want a burrito.. . then said she couldn't understand what I meant. I dont want a soggy burrito after a 20 minute drive and just wanted the contents of the burrito on the side. repeated this 3x and she just kept laughing so I walked out.
Atmosphere: 1
Food: 1
Service: 1
Somehow the staffs on this store are always rushing loading up the dishes on the bowl or plates. As if the line is super long. Like today, there are 3 people in line and still rushing as if they are closing up the store. When they load the dishes you pick, they just slap on the plate or bowl. Its like you're in line for food in a prison. When they rush, they make mistakes like they did today. I asked for the mixed vegies and its missing. It happens to me a couple times already. The food is pretty good no issue on that. This particular store, all their staff or employees need to be retrain well by the owner or the corporate. Slow down and take the time and spread the dishes well, to avoid mistakes..I hope that the management will read this review. Thanks
Atmosphere: 4
Food: 5
Service: 1
Price is too high for the portions.
Atmosphere: 5
Food: 3
Service: 3
Horrible food and service.
Atmosphere: 1
Service: 1
The new hiring manager or whatever needs to get a GRIP with the customers. Start using your manners and memory. I was micro aggressively accused of yelling as a black woman just trying to get good food I paid for. I don’t think I will be going back.
Friendly staff and clean
Atmosphere: 5
Food: 5
Service: 5
Employees were not being kind to customers and complaining to fellow employees about being frustrated with people.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Seems always rushed…. The quality and quantity is so poor now for what you pay!
Atmosphere: 1
Food: 1
Service: 1
dirty looking place. Portions are small. Bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Carnitas Burrito Bowl
We ordered the family build your own taco meal to go, I ordered 4 large shells in addition to regular shells and a large queso. We didn't receive the regular size shells or the queso.
Atmosphere: 1
Food: 1
Service: 1
We came to store at 8:30 and they don’t have no guacamole aguas frescas services very bad when they closed at 11 pm very bad service at night time
Service: 1
Customer service here is horrible, rushed and employees seem as if they’re forced to be here. Especially 2 girls at the front had the worst attitude, honestly ruined my meal. And it’s my second time at a chipotle, Visalia had by far better customer service, should get some service tips from them.
Food: 4
Service: 1
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