I came here with my brother-in-law. Everything was good until the cashier told us that they stop giving discounts to Correctional Officers. It’s not a right for anyone but the cashier specified “we stop giving discounts to correctional officers, only sheriffs and PD.” I just don’t get the reason why ?
Update: 10/27/2024 No response from the owner. The only question I had was “is it true you stopped giving discounts to CO’s? If so, why ?”
Atmosphere: 4
Food: 4
Service: 4
Alex Villa
Last night my girlfriend & I went to chipotle, we got a Carnitas burrito & a chicken bowl with queso. Unfortunately for her last night while she was sharing with our daughter she found a piece of plastic inside her burrito and had to throw it away. She called today and let manager know about it and he apologized. I brought my bowl to work and once I was eating it I found pieces of plastic as well inside of mine. I had to throw it away as well so we only enjoy half of our food.
Atmosphere: 5
Food: 5
Service: 5
Shondra J
The two chicken bowls we bought 10 minutes apart were vastly different from each other. One was ordered on the mobile app, the other in store.
In the online ordered bowl, there was a lot of rice, filling more than half of the bowl. There were few beans, 4 pieces of chicken, and lots of lettuce. The scoop of guacamole was not even a tablespoon full.
The in store bowl was made and barely hit the halfway mark of the bowl. Beans and lettuce were not available. Again, only 4 pieces of chicken. The finished bowl was nowhere near worth the $14 paid for it.
I'm not sure I'll return to this location. You do not get enough protein to make the meal worth the price.
Atmosphere: 5
Food: 3
Service: 3
Gerardo Ocasio
Never come to this place customer service treat you like a child at 839 pm the have chairs for persons close when the stupid store close at 11 pm rude people even don’t have utensil for eat a garbage store I will never come back here
Atmosphere: 1
Food: 1
Service: 1
Brandon Turpin
Went in for a kids meal and got a quesadilla and when I opened it up half the chicken and cheese were out of the tortilla and were stuck to the foil
Atmosphere: 1
Food: 1
Service: 1
Frank W
It's good, I have to give it five cause the crowd speaks for itself
Atmosphere: 5
Food: 5
Service: 5
Stormy Rose
The last three times I have gone in, I have been let down by something. First, it was missing Queso from my order. The next time I came in, i DID get queso..that was old, discolored, and bad tasting. It quickly went into the trash. The third time I came in, we decided to eat at the restaurant to avoid any of the prior issues. Only this time, the staff was impatient and pushy. Not offering any choices or even informing us that fresh food was on the way. We didn't have a choice between white or brown rice or beans. They just served what there was. Also, there was no lettuce, and I wasn't given the option to wait for it to be refilled either. Also, the restrooms were closed for "cleaning," and they remained closed the entire 1.5 hours I was there. I peaked in around 10 p.m., and the restroom was still closed for cleaning. I had dinner there around 8 pm. This was Saturday the 20th of July.
Atmosphere: 1
Food: 4
Service: 1
Melissa Morales
My family and I, visiting from out of town, recently stopped by the Chipotle in Hanford. Unfortunately, our experience was far from pleasant. Upon entering, we were greeted by an African-American young lady with long braids who appeared very serious and seemed angry. Her demeanor was off-putting from the start.
As I began ordering bowls for my family, it became clear that this young lady was rushing through each order. She did not allow me to choose the specific ingredients I wanted for each bowl, making me feel hurried and uncomfortable. It felt as if my presence and order were an inconvenience to her.
Despite spending nearly $60 on food and being prepared to spend more, the rushed and unfriendly service significantly marred our experience. At one point, a young man named Jose stepped in to assist, but the overall customer service, particularly from the young lady, was extremely poor.
It is evident that this young lady could benefit from retraining in customer service. Such behavior is not acceptable and does not align with the quality of service we expect from Chipotle.
Atmosphere: 1
Food: 5
Service: 1
William Cotton
They decided to charge me a full amount for a quesadilla and decided 2 plain warmed up tortillas was good enough. Spoke to the employees and they didn’t want to do anything about it, if I wanted warmed up tortillas with nothing inside I would’ve made them at home.
Atmosphere: 1
Food: 1
Service: 1
Felipe Molina
Staff is always on the lookout making sure the order is right. Never had issues with an order. Food is always fresh.
this is what 40 dollars for 2 people to ear gets you? garbage service, awful wait time, and small portions. my experience was on 03/30/24
Atmosphere: 1
Food: 1
Service: 1
a sem
Went in at 9pm and they close at 11. Chairs were all up and staff seems really inconvenienced by you. Meat was cold but sat down at one of the available tables and ate. Had to use the bathroom and had to ask 3 employees who all told me different reasons why I couldn’t go. One said she lost the key, the other said it was being cleaned and I could go soon and then finally the manager told me that it was closed for the night because it takes over an hour for the floors to dry. Overall the staff seems to really dislike being there and they show it with how they treat the customers. Food service can be difficult but at least show basic politeness when customers show it to you.
Atmosphere: 1
Food: 2
Service: 1
Eva Veronica Willis
Ohh, great staff, good food
Joy Prys
We walked in at 10:10 almost an hour before closing, they close at 11. Chairs were up on tables already, the staff was rude, like how dare we come in at that hour. They didn't have chips, or cilantro, they ran out of salad dressing. We were planning on eating there, but our food was packed up 'to go' automatically. There was no where to sit anyways because the chair were already up on the tables. They basically pushed us out the door. We chose this place because it was open late and we wanted to celebrate the awesome job my nephew did in his school play. The play was over at 10pm so we figured this place would be perfect. Yeah, wrong!
Atmosphere: 1
Food: 5
Service: 1
Angel Ledesma
I'm here a few times a week. Today, the gentleman who helped me shorted my bowl. The bowl wasn't even halfway complete. He made a point to tell the other worker, “ 2spoon full “ for the extra guac, but that wasn't even one full spoon worth. They were slow because they had no cold drinks today, so maybe he was too busy in his conversation to care.
I came here with my brother-in-law. Everything was good until the cashier told us that they stop giving discounts to Correctional Officers. It’s not a right for anyone but the cashier specified “we stop giving discounts to correctional officers, only sheriffs and PD.” I just don’t get the reason why ?
Update: 10/27/2024 No response from the owner. The only question I had was “is it true you stopped giving discounts to CO’s? If so, why ?”
Atmosphere: 4
Food: 4
Service: 4
Last night my girlfriend & I went to chipotle, we got a Carnitas burrito & a chicken bowl with queso. Unfortunately for her last night while she was sharing with our daughter she found a piece of plastic inside her burrito and had to throw it away. She called today and let manager know about it and he apologized. I brought my bowl to work and once I was eating it I found pieces of plastic as well inside of mine. I had to throw it away as well so we only enjoy half of our food.
Atmosphere: 5
Food: 5
Service: 5
The two chicken bowls we bought 10 minutes apart were vastly different from each other. One was ordered on the mobile app, the other in store.
In the online ordered bowl, there was a lot of rice, filling more than half of the bowl. There were few beans, 4 pieces of chicken, and lots of lettuce. The scoop of guacamole was not even a tablespoon full.
The in store bowl was made and barely hit the halfway mark of the bowl. Beans and lettuce were not available. Again, only 4 pieces of chicken. The finished bowl was nowhere near worth the $14 paid for it.
I'm not sure I'll return to this location. You do not get enough protein to make the meal worth the price.
Atmosphere: 5
Food: 3
Service: 3
Never come to this place customer service treat you like a child at 839 pm the have chairs for persons close when the stupid store close at 11 pm rude people even don’t have utensil for eat a garbage store I will never come back here
Atmosphere: 1
Food: 1
Service: 1
Went in for a kids meal and got a quesadilla and when I opened it up half the chicken and cheese were out of the tortilla and were stuck to the foil
Atmosphere: 1
Food: 1
Service: 1
It's good, I have to give it five cause the crowd speaks for itself
Atmosphere: 5
Food: 5
Service: 5
The last three times I have gone in, I have been let down by something. First, it was missing Queso from my order. The next time I came in, i DID get queso..that was old, discolored, and bad tasting. It quickly went into the trash. The third time I came in, we decided to eat at the restaurant to avoid any of the prior issues. Only this time, the staff was impatient and pushy. Not offering any choices or even informing us that fresh food was on the way. We didn't have a choice between white or brown rice or beans. They just served what there was. Also, there was no lettuce, and I wasn't given the option to wait for it to be refilled either. Also, the restrooms were closed for "cleaning," and they remained closed the entire 1.5 hours I was there. I peaked in around 10 p.m., and the restroom was still closed for cleaning. I had dinner there around 8 pm. This was Saturday the 20th of July.
Atmosphere: 1
Food: 4
Service: 1
My family and I, visiting from out of town, recently stopped by the Chipotle in Hanford. Unfortunately, our experience was far from pleasant. Upon entering, we were greeted by an African-American young lady with long braids who appeared very serious and seemed angry. Her demeanor was off-putting from the start.
As I began ordering bowls for my family, it became clear that this young lady was rushing through each order. She did not allow me to choose the specific ingredients I wanted for each bowl, making me feel hurried and uncomfortable. It felt as if my presence and order were an inconvenience to her.
Despite spending nearly $60 on food and being prepared to spend more, the rushed and unfriendly service significantly marred our experience. At one point, a young man named Jose stepped in to assist, but the overall customer service, particularly from the young lady, was extremely poor.
It is evident that this young lady could benefit from retraining in customer service. Such behavior is not acceptable and does not align with the quality of service we expect from Chipotle.
Atmosphere: 1
Food: 5
Service: 1
They decided to charge me a full amount for a quesadilla and decided 2 plain warmed up tortillas was good enough. Spoke to the employees and they didn’t want to do anything about it, if I wanted warmed up tortillas with nothing inside I would’ve made them at home.
Atmosphere: 1
Food: 1
Service: 1
Staff is always on the lookout making sure the order is right. Never had issues with an order. Food is always fresh.
Restaurantji Recommends
this is what 40 dollars for 2 people to ear gets you? garbage service, awful wait time, and small portions. my experience was on 03/30/24
Atmosphere: 1
Food: 1
Service: 1
Went in at 9pm and they close at 11. Chairs were all up and staff seems really inconvenienced by you. Meat was cold but sat down at one of the available tables and ate. Had to use the bathroom and had to ask 3 employees who all told me different reasons why I couldn’t go. One said she lost the key, the other said it was being cleaned and I could go soon and then finally the manager told me that it was closed for the night because it takes over an hour for the floors to dry. Overall the staff seems to really dislike being there and they show it with how they treat the customers. Food service can be difficult but at least show basic politeness when customers show it to you.
Atmosphere: 1
Food: 2
Service: 1
Ohh, great staff, good food
We walked in at 10:10 almost an hour before closing, they close at 11. Chairs were up on tables already, the staff was rude, like how dare we come in at that hour. They didn't have chips, or cilantro, they ran out of salad dressing. We were planning on eating there, but our food was packed up 'to go' automatically. There was no where to sit anyways because the chair were already up on the tables. They basically pushed us out the door. We chose this place because it was open late and we wanted to celebrate the awesome job my nephew did in his school play. The play was over at 10pm so we figured this place would be perfect. Yeah, wrong!
Atmosphere: 1
Food: 5
Service: 1
I'm here a few times a week. Today, the gentleman who helped me shorted my bowl. The bowl wasn't even halfway complete. He made a point to tell the other worker, “ 2spoon full “ for the extra guac, but that wasn't even one full spoon worth. They were slow because they had no cold drinks today, so maybe he was too busy in his conversation to care.
Atmosphere: 4
Food: 4
Service: 1
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