Order ahead only available for pick up window at this location. Super inconvenient.
F. G .K
I paid the cashier with a $50 dollar bill. My order was $17.30 and she gave me back $2.30. I should have received $32.30. When I questioned what was going on they were absolutely no help. They refused to count down the register, stated there was no on site management, stated that location has no regional management, continuously said there was nothing they could do due to their position. They went as far as to state that protocol is $50 dollar bills and higher have to be verified with shift leads and management, but since she didn’t do that I must be wrong. They took my number and said I would receive a call in the morning (that never happened) and initially did not give me a receipt. Then in the process of going back forth with them both of my drinks melted. It has been 2days and they have resolved this matter.
As someone who is corporate level regional management, the way this establishment is ran says a-lot about this company as a whole. I have never allowed my company’s customers to linger whenever issues arise, nor have I ever let any of my teams be without leadership that can properly resolve problems. Additionally the fact that she told me the protocol and I know that she didn’t follow it speaks to the training of these team members. The only thing I can say is the girl who claimed to be a shift leader ,even though she had no authority to help me or remedy the situation, did have a pleasant attitude and was the only reason I was able to remain calm.
Service: 1
Hxneypandas
the nicest employees & always so accommodating !
Atmosphere: 5
Food: 5
Service: 5
Heaven Annie McGrath
We love Dutch Bros! The drinks are fantastic and the service is always super friendly, fast, and correct. Definitely recommend their teas but they have something for everyone. Every drink I've had has been really good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Eagle, Peach, Double Rainbro
Ali Suarez
The most respectful and amazing crew at Dutch bros ! I'm never disappointed! 😊
Atmosphere: 5
Food: 5
Service: 5
Case Joe
The workers are so rude at this location. When I compare this Dutch Bros location to other this one is so poor quality experience. They don’t know how to make extra thick drinks properly and the drinks are made worse here than all the other dutch bros around the areas. On top of that, I have a friend who tells me on sticker drops she always asks for an extra sticker and they always give them like 2-3 extra, I asked them for an extra sticker and they said no, it’s only 1 sticker per order. They said the same thing to my mom who asked for an extra sticker. I don’t know if it is because we are POC or they just have favorites, but I do not feel positive vibes at this location and I would rather drive the extra minutes and miles to go to lemoore or the second hanford location.
Atmosphere: 1
Food: 3
Service: 1
Jessica Hughes
I pre-ordered a hot coffee and a picture perfect blended coffee. The staff was polite, quick, and friendly. Will definitely be back. No wait in the drive thru when I went at 9am. Dutch bros army keep this one around🫶
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate, 9-1-1, Caramelizer
Tim Saunders
I try the iced coffee, and they are always great and of good quality
Atmosphere: 5
Food: 5
Service: 5
Mrs A
Everyone is so friendly and so kind they make me smile and make my day because of how kind and friendly they all are. Love this place
I like the 911. It's busy but they move traffic pretty fast and the service is always kind with a smile.
Service: 4
Recommended dishes: Double Torture
Jason Sisco
They made my shark attack really good qnd have great drink options
Atmosphere: 5
Food: 5
Service: 5
Mark Silva
Paul, thank you very much for providing such great customer service towards me and making my experience with Dutch bros a 10/10. I highly recommend the Dutch Bros located off lacey in Hanford. Thanks again Paul, keep up the great work
Atmosphere: 5
Food: 5
Service: 5
Alexis Mares
Worst experience my drink was made incorrectly 2 twice in a row . When it was made incorrectly the second time I just gave up and took it didn't want to hold up the line for it to be made incorrectly the third time . Won't be going back .
Super friendly staff! Manager is a great guy! Always have my drink ready fast and always delicious! Love this particular location!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Lemon Poppyseed Muffin Top, Picture Perfect, Golden Eagle, Chocolate Chip Muffin Top, Caramelizer, Peach, Palm Beach
Order ahead only available for pick up window at this location. Super inconvenient.
I paid the cashier with a $50 dollar bill. My order was $17.30 and she gave me back $2.30. I should have received $32.30. When I questioned what was going on they were absolutely no help. They refused to count down the register, stated there was no on site management, stated that location has no regional management, continuously said there was nothing they could do due to their position. They went as far as to state that protocol is $50 dollar bills and higher have to be verified with shift leads and management, but since she didn’t do that I must be wrong. They took my number and said I would receive a call in the morning (that never happened) and initially did not give me a receipt. Then in the process of going back forth with them both of my drinks melted. It has been 2days and they have resolved this matter.
As someone who is corporate level regional management, the way this establishment is ran says a-lot about this company as a whole. I have never allowed my company’s customers to linger whenever issues arise, nor have I ever let any of my teams be without leadership that can properly resolve problems. Additionally the fact that she told me the protocol and I know that she didn’t follow it speaks to the training of these team members. The only thing I can say is the girl who claimed to be a shift leader ,even though she had no authority to help me or remedy the situation, did have a pleasant attitude and was the only reason I was able to remain calm.
Service: 1
the nicest employees & always so accommodating !
Atmosphere: 5
Food: 5
Service: 5
We love Dutch Bros! The drinks are fantastic and the service is always super friendly, fast, and correct. Definitely recommend their teas but they have something for everyone. Every drink I've had has been really good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Eagle, Peach, Double Rainbro
The most respectful and amazing crew at Dutch bros ! I'm never disappointed! 😊
Atmosphere: 5
Food: 5
Service: 5
The workers are so rude at this location. When I compare this Dutch Bros location to other this one is so poor quality experience. They don’t know how to make extra thick drinks properly and the drinks are made worse here than all the other dutch bros around the areas. On top of that, I have a friend who tells me on sticker drops she always asks for an extra sticker and they always give them like 2-3 extra, I asked them for an extra sticker and they said no, it’s only 1 sticker per order. They said the same thing to my mom who asked for an extra sticker. I don’t know if it is because we are POC or they just have favorites, but I do not feel positive vibes at this location and I would rather drive the extra minutes and miles to go to lemoore or the second hanford location.
Atmosphere: 1
Food: 3
Service: 1
I pre-ordered a hot coffee and a picture perfect blended coffee. The staff was polite, quick, and friendly. Will definitely be back. No wait in the drive thru when I went at 9am. Dutch bros army keep this one around🫶
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate, 9-1-1, Caramelizer
I try the iced coffee, and they are always great and of good quality
Atmosphere: 5
Food: 5
Service: 5
Everyone is so friendly and so kind they make me smile and make my day because of how kind and friendly they all are. Love this place
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I like the 911. It's busy but they move traffic pretty fast and the service is always kind with a smile.
Service: 4
Recommended dishes: Double Torture
They made my shark attack really good qnd have great drink options
Atmosphere: 5
Food: 5
Service: 5
Paul, thank you very much for providing such great customer service towards me and making my experience with Dutch bros a 10/10. I highly recommend the Dutch Bros located off lacey in Hanford. Thanks again Paul, keep up the great work
Atmosphere: 5
Food: 5
Service: 5
Worst experience my drink was made incorrectly 2 twice in a row . When it was made incorrectly the second time I just gave up and took it didn't want to hold up the line for it to be made incorrectly the third time . Won't be going back .
Atmosphere: 1
Food: 1
Service: 1
Love it
Kid-friendliness: Nice people working there
Atmosphere: 5
Food: 5
Service: 5
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