I frequent here quite often, I would say about 3x a week I eat here. I order these same items every time Double Chicken Tostada, Guacamole Chicken Burrito, Churros, BRC. Sometimes the food is on point and prepared correctly. Other times I have to go back in the store to have them prepare it over or get a refund. I am a fan of this establishment but the inconsistency of the cooks in the back has to change. I have received old and dry chicken on one of my items and was disappointed. The manager Victor is always so pleasant and understanding.
They treated me very well and the manager is super friendly
Atmosphere: 5
Food: 5
Service: 5
Eric Banks
Toast bowl ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Renuka
Very bad experience again. The lady staff was so rude. I asked her for salsa, just because she didn't wanted to give me she said its over without looking. I like tostada salad so much, I go after a month hoping there is new staff.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Double Chicken Tostada Salad
jayc jay
Very bad workers, bcs it's near my house that's why I come here, chicken never complete, last one I bought 2 order of family meals and 2 large side other was missing. If you go here count your orders b4 leaving. 1 star if not zero.
Atmosphere: 1
Food: 2
Service: 1
Omar Gomez
Bad service, the cashier had a bad attitude, as if she hated her job, the food was burnt
Atmosphere: 1
Food: 1
Service: 1
Lg K
It is the dirtiest place, I do not recommend this place, the tables were very dirty, there are no people to clean the tables, that's why I give 0 stars
Rosa Cepeda
Parking: I love pollo loco
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Avocado
Alfonso Garcia
Delicious and everything clean and hygienic.....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Ulises Pena
It was supposed that there would be at 10 am it was 10:05 I passed by dt and Nadine answered boy Wing the window and came out The security with a terrible attitude telling me that they would be there in 5 minutes what kind of restaurant is this
The type of service provided by the inefficient and very disrespectful staff, the treatment of the very arrogant users who do not want to serve and want to force the clients to use the service services through the machines, this is the last straw, the majority of adults do not know how to use Those services and the staff that work there do not help and get upset because you want to order as you are used to, I would not recommend anyone to that establishment
Parking: Very dirty
Atmosphere: 1
Service: 1
Karina Martinez
Worst service ever! I ordered my food through the app and said 4-9 minutes. So I give it 10 minutes. I go inside and they give me the wrong order. I tell them my name and still ask what I ordered. I tell them. Wait another 10 minutes so they can ask again what I ordered. 10 minutes again I'm impatient and ask them what the heck where is my order and again ask what I ordered. Then they tell me no they don't have anymore carnitas. WHAT THE HELL! they couldn't have told me that in the beginning while waiting 30 minutes!! And they weren't nice about it either. I asked for money back and they ask for receipt I tell them I did it online and they can't find my order....this is so frustrating. While I was waiting the people were getting angry too their orders were taking long and there's 6 people on the line, no one on the counter because they have machines you can order with and a customer had cash which the machine doesn't take and she gave attitude because she had to take his order. Is this seriously what fast food is going to be like?
Food: 1
Service: 1
Cappy 2021
Get some coupons and get some delicious chicken, corn, salad and tortillas.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Breast and Wing Combo with 2 Sides Black Beans and Corn
Low Voltage LA
The service was ok, with friendly and attentive staff who made sure our every need was met. The atmosphere was cozy and inviting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Gerry Sanchez
Terrible customer service!! Ordered a chipotle chicken avocado burrito meal, they forgot to add the chipotle sauce! Burrito tortilla was raw too. You forgive for $20 an hour, the employees will get there “S” together! DO NOT COME TO THIS PLACE!
I frequent here quite often, I would say about 3x a week I eat here. I order these same items every time Double Chicken Tostada, Guacamole Chicken Burrito, Churros, BRC. Sometimes the food is on point and prepared correctly. Other times I have to go back in the store to have them prepare it over or get a refund. I am a fan of this establishment but the inconsistency of the cooks in the back has to change. I have received old and dry chicken on one of my items and was disappointed. The manager Victor is always so pleasant and understanding.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Chicken Avocado Burrito, Double Chicken Tostada
They treated me very well and the manager is super friendly
Atmosphere: 5
Food: 5
Service: 5
Toast bowl ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Very bad experience again. The lady staff was so rude. I asked her for salsa, just because she didn't wanted to give me she said its over without looking. I like tostada salad so much, I go after a month hoping there is new staff.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Double Chicken Tostada Salad
Very bad workers, bcs it's near my house that's why I come here, chicken never complete, last one I bought 2 order of family meals and 2 large side other was missing. If you go here count your orders b4 leaving. 1 star if not zero.
Atmosphere: 1
Food: 2
Service: 1
Bad service, the cashier had a bad attitude, as if she hated her job, the food was burnt
Atmosphere: 1
Food: 1
Service: 1
It is the dirtiest place, I do not recommend this place, the tables were very dirty, there are no people to clean the tables, that's why I give 0 stars
Parking: I love pollo loco
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Avocado
Delicious and everything clean and hygienic.....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
It was supposed that there would be at 10 am it was 10:05 I passed by dt and Nadine answered boy Wing the window and came out The security with a terrible attitude telling me that they would be there in 5 minutes what kind of restaurant is this
Service: 1
Restaurantji Recommends
The type of service provided by the inefficient and very disrespectful staff, the treatment of the very arrogant users who do not want to serve and want to force the clients to use the service services through the machines, this is the last straw, the majority of adults do not know how to use Those services and the staff that work there do not help and get upset because you want to order as you are used to, I would not recommend anyone to that establishment
Parking: Very dirty
Atmosphere: 1
Service: 1
Worst service ever! I ordered my food through the app and said 4-9 minutes. So I give it 10 minutes. I go inside and they give me the wrong order. I tell them my name and still ask what I ordered. I tell them. Wait another 10 minutes so they can ask again what I ordered. 10 minutes again I'm impatient and ask them what the heck where is my order and again ask what I ordered. Then they tell me no they don't have anymore carnitas. WHAT THE HELL! they couldn't have told me that in the beginning while waiting 30 minutes!! And they weren't nice about it either. I asked for money back and they ask for receipt I tell them I did it online and they can't find my order....this is so frustrating. While I was waiting the people were getting angry too their orders were taking long and there's 6 people on the line, no one on the counter because they have machines you can order with and a customer had cash which the machine doesn't take and she gave attitude because she had to take his order. Is this seriously what fast food is going to be like?
Food: 1
Service: 1
Get some coupons and get some delicious chicken, corn, salad and tortillas.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Breast and Wing Combo with 2 Sides Black Beans and Corn
The service was ok, with friendly and attentive staff who made sure our every need was met. The atmosphere was cozy and inviting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Terrible customer service!! Ordered a chipotle chicken avocado burrito meal, they forgot to add the chipotle sauce! Burrito tortilla was raw too. You forgive for $20 an hour, the employees will get there “S” together! DO NOT COME TO THIS PLACE!
Atmosphere: 1
Food: 2
Service: 1
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