I sent this email on your website on May 2nd and heard no response. Is this how you run your business?
I visited your new Hercules store this morning and only self check out was available. I had 37 items in my cart, including gift cards. I was directed to the security section of the store where you buy liquor, that was the only checker, with 4 people in line. They told me to go to self checkout, I asked if a regular register was open, as I didn't want to check out my over $400 worth of groceries myself. They said no. So, I proceed to scan all my groceries, and bag them. I needed assistance (override) for the 9 gift cards I purchased. I also needed them to help with a coupon discount that was on the shelf but not showing on the register. The last person to help me, was very sweet and was sympathetic to my situation. I explained I was really frustrated and disappointed with the fact no checkers were available when I needed to check out, and I told her my frustration was not with her but this store. She was very nice (African American woman, I say this because others also had to help during this transaction, but they seemed as frustrated as me). I go to your store for a particular type of service and I was very disappointed that I was told I had to pay you (offer my labor for free) because this store was not run correctly. I spent at least 15 minutes working for your company for free (this doesn't include my waiting in line). I would like to be compensated. I didn't agree to this forced labor.
Please let me know how you will make me whole and convince me to shop at your store again.
Keka Robinson
I ordered a small round cake with BUTTERCREAM for my daughters sixth birthday. I specifically asked for BUTTERCREAM because we had a nearly two hour drive to our destination and whip cream doesnt hold up nearly as well as buttercream. As you can see by the pictures, by the time we reached our destination, the cake was completely ruined because they did not use buttercream like I asked. I had already overlooked a huge knick I saw her put in the side of the cake as she put it in the box when I picked it up, but this is unacceptable.
Sonia Haro
Not impressed with cake. Did not follow directions, the person who wrote it. Chocolate flowers were added which I didn’t request. Also, the colors of cake were not the ones him and I spoke about. He wasn’t attentive to my request.
Ron Licardo
Every time I go there being disabled someone is always cutting in fri t if me in the Deli The workers say nothing Ti many low life’s going I. There
Eva Lagasca
Love their sandwiches, sushi, bake chicken and other fresh food. So yummy and nice salesperson except the one in Starbucks. So rude!!
Nadia Williams-Johnson
Come and visit Starbucks! It’s a very friendly kiosk that ppl forget existed
Matthew Schweitzer
It was great visiting the new Hercules location on the morning of its grand opening! The store.looks fantastic, and the staff were super friendly and awesome!!! Huge shout out to the folks at the meat counter for going above and beyond. we will enjoy shopping here!
Clean and varied selection.
I sent this email on your website on May 2nd and heard no response. Is this how you run your business? I visited your new Hercules store this morning and only self check out was available. I had 37 items in my cart, including gift cards. I was directed to the security section of the store where you buy liquor, that was the only checker, with 4 people in line. They told me to go to self checkout, I asked if a regular register was open, as I didn't want to check out my over $400 worth of groceries myself. They said no. So, I proceed to scan all my groceries, and bag them. I needed assistance (override) for the 9 gift cards I purchased. I also needed them to help with a coupon discount that was on the shelf but not showing on the register. The last person to help me, was very sweet and was sympathetic to my situation. I explained I was really frustrated and disappointed with the fact no checkers were available when I needed to check out, and I told her my frustration was not with her but this store. She was very nice (African American woman, I say this because others also had to help during this transaction, but they seemed as frustrated as me). I go to your store for a particular type of service and I was very disappointed that I was told I had to pay you (offer my labor for free) because this store was not run correctly. I spent at least 15 minutes working for your company for free (this doesn't include my waiting in line). I would like to be compensated. I didn't agree to this forced labor. Please let me know how you will make me whole and convince me to shop at your store again.
I ordered a small round cake with BUTTERCREAM for my daughters sixth birthday. I specifically asked for BUTTERCREAM because we had a nearly two hour drive to our destination and whip cream doesnt hold up nearly as well as buttercream. As you can see by the pictures, by the time we reached our destination, the cake was completely ruined because they did not use buttercream like I asked. I had already overlooked a huge knick I saw her put in the side of the cake as she put it in the box when I picked it up, but this is unacceptable.
Not impressed with cake. Did not follow directions, the person who wrote it. Chocolate flowers were added which I didn’t request. Also, the colors of cake were not the ones him and I spoke about. He wasn’t attentive to my request.
Every time I go there being disabled someone is always cutting in fri t if me in the Deli The workers say nothing Ti many low life’s going I. There
Love their sandwiches, sushi, bake chicken and other fresh food. So yummy and nice salesperson except the one in Starbucks. So rude!!
Come and visit Starbucks! It’s a very friendly kiosk that ppl forget existed
It was great visiting the new Hercules location on the morning of its grand opening! The store.looks fantastic, and the staff were super friendly and awesome!!! Huge shout out to the folks at the meat counter for going above and beyond. we will enjoy shopping here!
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