Trash everywhere, stale bread, scowling unfriendly baristas, unmixed drink I had to mix myself with a second cup. Empty store with 2 staff, but no greetings and no cleaning. No soap in bathroom, employees using bathroom without washing ? personal worst Starbucks experience ever
Atmosphere: 1
Food: 1
Service: 1
Desiree Ng
I sent this email on your website on May 2nd and heard no response. Is this how you run your business?
I visited your new Hercules store this morning and only self check out was available. I had 37 items in my cart, including gift cards. I was directed to the security section of the store where you buy liquor, that was the only checker, with 4 people in line. They told me to go to self checkout, I asked if a regular register was open, as I didn't want to check out my over $400 worth of groceries myself. They said no. So, I proceed to scan all my groceries, and bag them. I needed assistance (override) for the 9 gift cards I purchased. I also needed them to help with a coupon discount that was on the shelf but not showing on the register. The last person to help me, was very sweet and was sympathetic to my situation. I explained I was really frustrated and disappointed with the fact no checkers were available when I needed to check out, and I told her my frustration was not with her but this store. She was very nice (African American woman, I say this because others also had to help during this transaction, but they seemed as frustrated as me). I go to your store for a particular type of service and I was very disappointed that I was told I had to pay you (offer my labor for free) because this store was not run correctly. I spent at least 15 minutes working for your company for free (this doesn't include my waiting in line). I would like to be compensated. I didn't agree to this forced labor.
Please let me know how you will make me whole and convince me to shop at your store again.
Dan
I like the outdoor seating at this Starbucks location, and I was happy with the two mobile orders I picked up there. There is a bus stop close by which is good.
Eva Lagasca
Love their sandwiches, sushi, bake chicken and other fresh food. So yummy and nice salesperson except the one in Starbucks. So rude!!
rocsana santos
Yummy ?
My View Sets (Filipino-American)
I was just passing through here.
Nadia Williams-Johnson
Come and visit Starbucks! It’s a very friendly kiosk that ppl forget existed
Tina Perez
Extremely slow service... never fully staffed.
SF2TOKYO
Very friendly barista.
Andy Tidwell
Slow service but I understand with the number of items unavailable due to the shipping shortages.
like that a safeway with fueling station is little bit closer to home but wasn't to happy walking in for sushi jus to discover this location aint got mone 😬😬😬😬😬
Trash everywhere, stale bread, scowling unfriendly baristas, unmixed drink I had to mix myself with a second cup. Empty store with 2 staff, but no greetings and no cleaning. No soap in bathroom, employees using bathroom without washing ? personal worst Starbucks experience ever
Atmosphere: 1
Food: 1
Service: 1
I sent this email on your website on May 2nd and heard no response. Is this how you run your business? I visited your new Hercules store this morning and only self check out was available. I had 37 items in my cart, including gift cards. I was directed to the security section of the store where you buy liquor, that was the only checker, with 4 people in line. They told me to go to self checkout, I asked if a regular register was open, as I didn't want to check out my over $400 worth of groceries myself. They said no. So, I proceed to scan all my groceries, and bag them. I needed assistance (override) for the 9 gift cards I purchased. I also needed them to help with a coupon discount that was on the shelf but not showing on the register. The last person to help me, was very sweet and was sympathetic to my situation. I explained I was really frustrated and disappointed with the fact no checkers were available when I needed to check out, and I told her my frustration was not with her but this store. She was very nice (African American woman, I say this because others also had to help during this transaction, but they seemed as frustrated as me). I go to your store for a particular type of service and I was very disappointed that I was told I had to pay you (offer my labor for free) because this store was not run correctly. I spent at least 15 minutes working for your company for free (this doesn't include my waiting in line). I would like to be compensated. I didn't agree to this forced labor. Please let me know how you will make me whole and convince me to shop at your store again.
I like the outdoor seating at this Starbucks location, and I was happy with the two mobile orders I picked up there. There is a bus stop close by which is good.
Love their sandwiches, sushi, bake chicken and other fresh food. So yummy and nice salesperson except the one in Starbucks. So rude!!
Yummy ?
I was just passing through here.
Come and visit Starbucks! It’s a very friendly kiosk that ppl forget existed
Extremely slow service... never fully staffed.
Very friendly barista.
Slow service but I understand with the number of items unavailable due to the shipping shortages.
Restaurantji Recommends
like that a safeway with fueling station is little bit closer to home but wasn't to happy walking in for sushi jus to discover this location aint got mone 😬😬😬😬😬
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