Chipotle Mexican Grill

This is one of my first reviews I’ve ever written - Just putting that out there first to share it takes a lot for me to want to write something. Unfortunately, the Chipotle we once used to love and crave for is now dead. I can get past the small portions, but the food is absolutely disgusting. From employees who just throw your burrito around and could care less, to the chicken being near frozen, salsa being chunky, beans being soggy & wet, yet hard as a rock, and the chips being stale… it was the perfect storm. I also ordered guacamole for my burrito, and there was a 1/2 piece of avocado in there instead. I’m talking the full avocado with the indent of the seed still visible…!! I’d get over it if it were just this one time, but I’ve visited this same location around 7-8 times on drive home from work for dinner, and all but one experience has been the same. Not to mention, I haven’t seen any familiar faces in the restaurant. They go through people/turnover at this location like it’s nothing, and it shows with the lack of care the employees put into the food & service (likely severely underpaid). This is now the McDonalds of Mexican food…. Well, at least McDonald’s has great French Fries. Unfortunately, there are zero redeeming qualities at this location and I would recommend staying away if you’re hungry.

Atmosphere: 1

Food: 1

Service: 1

See photo, bowl came half empty. This was 17..

Atmosphere: 1

Food: 1

Service: 1

They ran out of cheese, vinaigrette, crispy tacos, corn, and pico. The staff blamed a fundraiser for the shortages which does not make sense. If you have an event that increases your orders then your manager should account for the increase and order more supplies. This is the second time I come here for quesadillas and they were not available. You have an expensive pos and inventory management systems that can help with these types of issues. Please do better.

Food: 1

Team members consistently provide a warm welcome, and the food is exceptional.

Atmosphere: 5

Food: 5

Service: 5

Girls ordered a bowl & burrito for dinner. Food was on point! Only down side was the wood forks. Couldn't pick up hardly anything with those things! Lol! The restaurant was clean. Employees were nice.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chicken Bowl, Chips

They need better discipline at this location. The counter where they prepare food was not clean. The crew member preparing food didn’t bother to clean up the standing water on the counter and was pushing the food right over it so my burrito ended up getting wet as a result.

Atmosphere: 3

Food: 2

Service: 2

We love this location. Everyone is so friendly especially Leo.

Atmosphere: 4

Food: 4

Service: 5

Leo and Emily did a great job. They were courteous and respectful.

Atmosphere: 5

Food: 5

Service: 5

Leo had excellent customer service- he's a true professional

Atmosphere: 5

Food: 5

Service: 5

One of the dirtiest locations I've ever been to with practically all table and seating areas covered with dropped food. Portions were also smaller than other locations.

Atmosphere: 3

Food: 4

Service: 2

How are you going to make a steak burrito, WITHOUT THE STEAK?? Not gonna lie, I was looking forward to this, and in a rush to an appointment, but after I picked up my online order, I ate halfway and around my burrito to realize no steak was included! Now I’m just sad, hungry, and extremely hangry.

Atmosphere: 1

Food: 1

Service: 1

The food made me sick . The employees know how to put dark magic in the food , trust me

Atmosphere: 1

Food: 1

Service: 1

Nichole and Leo are excellent employees. They were super nice and efficient in terms of getting my order through the door. I cannot think of a better chipotle employee that would rather run into..

Atmosphere: 5

Food: 5

Service: 5

Waited until after I started my order to announce no black beans and no guac AND then had the audacity on a veggie bowl to still charge full price even without guac (normally a $3 upcharge

Atmosphere: 1

Food: 1

Service: 1

This place was filthy - everywhere. The entire place seems not to have been thoroughly cleaned in years. Food was slopped on serving counter, almost empty serving pans, hot foods barely warm. Serving size very small. About three guys were standing around the cooking counter, talking. Server attitude was bad. They had a lot of take out orders, but no one was eating at any of the tables.

Atmosphere: 1

Food: 1

Service: 1