I bought food to go for 5 of my guys at work. They loved it, great quality, flavor and the fries were great!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger
SHIN
My experience at Five Guys today on broadway was so unacceptable that it needs to be addressed. First off, the service was absolutely terrible. The staff seemed more interested in chatting with each other than acknowledging waiting customers. I stood at the counter for over 5 minutes before anyone bothered to take my order and when they did, the cashier acted like I was interrupting their day. Then came the food and honestly, I’m shocked at how downhill things have gone. The burger was a soggy mess, completely falling apart, with grease dripping through the bag. The fries were cold, undercooked, and tasted like they’d been sitting out for hours. For the prices Five Guys charges, this was beyond unacceptable.To make matters worse, the dining area was filthy. Tables were covered in trash, no one was cleaning anything, and the drink station was sticky and empty. If the front-of-house looks like this, I can only imagine the condition of the kitchen.This isn’t just a bad day this was a complete breakdown in standards. I’ve eaten at Five Guys before and had decent experiences, but after today, I’m seriously reconsidering ever coming back. Someone in management needs to step in and clean house literally and figuratively.
Atmosphere: 1
Food: 1
Service: 1
Miss Michelle
Excellent food. Kinda expensive but the food is worth it. Staff were friendly and restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Se7en- Paws
Awesome fries
Recommended dishes: Cajun Style
Amy Garcia
Always amazing food and great service
Atmosphere: 5
Food: 5
Service: 5
Marisa
I love 5 guys, whenever I want a Gormet burger, I choose this place. Unlimited toppings here are crazy in this day and age, where toppings on a pizza are +$5 extra!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Fawn Szueber
Really good fast food burger with large portions on the fries. The staff is friendly at this location and the wait is never long.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger, Little Bacon Cheeseburger
Joy ALICIA Henry
Great place to go and eating the food 😋
Atmosphere: 5
Food: 5
Service: 5
Stephanie Kern
All I can say is WOW! Paul A. is a wonderful person to have working for you! Amazing personality and service. After so many experiences at other establishments with poor customer service, this was so refreshing! I’d come back just to see him again. Update: the WHOLE CREW!!!! Totally made my day! Thank you so much!!!
Atmosphere: 5
Food: 5
Service: 5
Robert
Memo was so kind and generous. I want to cry I'm so happy. Thanks Memo.
Food is delicious, inside is clean. Staff is extremely friendly and kind.
Atmosphere: 5
Food: 5
Service: 5
OLAIN VILLEGAS
I didn't like the hamburger, it had no flavor, and it was very expensive, more than 22 dollars for some medium fries and a medium soda.
Atmosphere: 4
Food: 2
Service: 4
Cesar M
Ordered our food inside at the counter at 9pm. When the food was ready, we started eating it at our table, and they told us we couldn’t eat our food inside and that we had to eat outside even though it’s 44 degrees outside. They said they were now closed even though their sign on their front door shows they close at 10pm.
I didn’t eat their food and got my refund.
The worst most disrespectful customer service I’ve ever received in my life.
Honestly this is a terrible policy the owners should be appalled.
I bought food to go for 5 of my guys at work. They loved it, great quality, flavor and the fries were great!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger
My experience at Five Guys today on broadway was so unacceptable that it needs to be addressed. First off, the service was absolutely terrible. The staff seemed more interested in chatting with each other than acknowledging waiting customers. I stood at the counter for over 5 minutes before anyone bothered to take my order and when they did, the cashier acted like I was interrupting their day. Then came the food and honestly, I’m shocked at how downhill things have gone. The burger was a soggy mess, completely falling apart, with grease dripping through the bag. The fries were cold, undercooked, and tasted like they’d been sitting out for hours. For the prices Five Guys charges, this was beyond unacceptable.To make matters worse, the dining area was filthy. Tables were covered in trash, no one was cleaning anything, and the drink station was sticky and empty. If the front-of-house looks like this, I can only imagine the condition of the kitchen.This isn’t just a bad day this was a complete breakdown in standards. I’ve eaten at Five Guys before and had decent experiences, but after today, I’m seriously reconsidering ever coming back. Someone in management needs to step in and clean house literally and figuratively.
Atmosphere: 1
Food: 1
Service: 1
Excellent food. Kinda expensive but the food is worth it. Staff were friendly and restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Awesome fries
Recommended dishes: Cajun Style
Always amazing food and great service
Atmosphere: 5
Food: 5
Service: 5
I love 5 guys, whenever I want a Gormet burger, I choose this place. Unlimited toppings here are crazy in this day and age, where toppings on a pizza are +$5 extra!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Really good fast food burger with large portions on the fries. The staff is friendly at this location and the wait is never long.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger, Little Bacon Cheeseburger
Great place to go and eating the food 😋
Atmosphere: 5
Food: 5
Service: 5
All I can say is WOW! Paul A. is a wonderful person to have working for you! Amazing personality and service. After so many experiences at other establishments with poor customer service, this was so refreshing! I’d come back just to see him again.
Update: the WHOLE CREW!!!! Totally made my day! Thank you so much!!!
Atmosphere: 5
Food: 5
Service: 5
Memo was so kind and generous. I want to cry I'm so happy. Thanks Memo.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Fries, Cajun Style
Restaurantji Recommends
Food is always great. Ppl are kind.
Atmosphere: 4
Food: 5
Service: 5
Food is delicious, inside is clean. Staff is extremely friendly and kind.
Atmosphere: 5
Food: 5
Service: 5
I didn't like the hamburger, it had no flavor, and it was very expensive, more than 22 dollars for some medium fries and a medium soda.
Atmosphere: 4
Food: 2
Service: 4
Ordered our food inside at the counter at 9pm. When the food was ready, we started eating it at our table, and they told us we couldn’t eat our food inside and that we had to eat outside even though it’s 44 degrees outside. They said they were now closed even though their sign on their front door shows they close at 10pm.
I didn’t eat their food and got my refund.
The worst most disrespectful customer service I’ve ever received in my life.
Honestly this is a terrible policy the owners should be appalled.
Atmosphere: 1
Service: 1
Fried peanuts was awesome
Atmosphere: 4
Food: 4
Service: 5
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