TOM's Famous Family Restaurant 17

Really Good Food and service. It's especially good when all the other major restaurants are to crowded and expensive, this Tom's takes the place of the other's and fills the void.

Girl gave me an awkward look of not giving me a ranch. 🥲

Good food and friendly staff

Great food friendly staff

Good service and good food waitress was very helpful and nice

My burger was over cooked the tomato was bigger then my patty and they didn't get order right for a cheese burger instead I was left with plain burger

On June 14th 2025 at about 10:30am, I ordered from this restaurant through Doordash. I have been buying from them for years and even gone in person through their drive-thru. I ordered a pastrami chili cheese fries with extra cheese, extra chili, add onions. Also with a club sandwich and a double cheese burger. I told the restaurant to charge me extra for the extra add ons for the pastrami chili fries. I have been getting it prepared this way for many months now. No complaints from the restaurant until today. When I got my order delivered the pastrami chili fries were very petty. It had no extra chili, no extra cheese and no pastrami. It did have onions. Very disappointing. I called Doordash about the issue and they didn't want to redeliver. So I called the restaurant and asked for a manager. The manager got on the line and I told her what happened. She was very rude. She told me to deal with Doordash. No apology, no kind words. She said that they were busy with the morning rush and didn't pay attention to my order. She also told me that she saw my fries and saw the extra cheese and the onions. I told her that there was no extra cheese, it was a normal amount of cheese. She looked at my fries but where is the quality control. I got tried of her attitude and told her that I was willing to go there and have them remake it for me. She said to come. When I got there no one came to me and said anything even though some of the employees were standing around chatting. They even looked at me. After I waited for a bit, one of the cooks came to me and asked if I was the person about the pastrami chili fries. I told him yes. He told me that he would make it for me. Very nice man. So finally the manager came to me with a mad face and attitude. I opened the bag and showed her the pastrami chili fries. I told her where is all the extra chili, extra cheese, and no pastrami was not on the fries. I paid extra. I also told her that it was not tampered with. She took the food and threw away the food in the trash aggressively. No apology again. She said they will make a new one. I sat down at a booth that was next to the counter. She comes to me with complaints and tells me that they are not allowed to do extra add ons when customers on Doordash are requesting. I told her that I have been requesting these fries for many, many months and no complaints from your restaurant. She tells me that Doordash are the ones that charge you extra for the extra add ons. I told her than tell the Doordash driver to let the customers know that add ons are not allowed. Also for the restaurant to put on the Doordash app where it says special instructions, The restaurant has chosen not to do special requests. She didn't say anything. She said they are working on your fries. I sat down and waited. Finally after a few minutes of waiting the manager brought the new pastrami chili fries. She opened the container and showed me. I was happy. She closed the container and told me to have a good day. With a mad face and walked away fast. She should not even be a manager. No customer service skills, very rude, not kind. If you look on the restaurants security cameras you will see my point. Not once did I cuss or say anything rude to her. I was mad put not rude. Very poor communication. Great food but very poor staff. Will never dine there.

It's a great place for breakfast lunch or dinner especially when you're hungry.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Cheeseburger with Fries, French Fries

I came recently and ordered 4 chili cheese fries and drove 20minutes home only to find out the chili was extremely salty 🧂. I called and after the lady on the phone had to call her manager for approval, I was informed I'd be issued a credit and assured it would be on file for whenever I wanted to go get my food.

I went today and conveniently they didn't have record of my name.

The manager said he is the only manager and does not remember a credit for my name. Based on my order he is sure he would have remembered, but he's so so sorry.... smh.

Pretty much I paid almost $40 for salty and inedible food and was scammed out of the replacement or refund.

Atmosphere: 1

Food: 1

Service: 1

Great Tom's Breakfast burritos

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Avocado

Meat was chewie. Very disappointed 😞

Atmosphere: 5

Food: 1

Service: 5

Very clean and the service was wonderful!!

Atmosphere: 5

Food: 5

Service: 5

It used to be great but hasn't been in a while, came here with my husband and my toddler. Just two regular burgers and some chiken nuggets fir my toddler. The burger smelled all fruity like soap and the fries I'm pretty sure are re used and old, and what's most dangerous is that for some reson my toddler didn't want the chiken nuggets when to try them and they tasted like fish; so be Warren if you have a shellfish allergy or if your kids do they fry them in the same oil(health hazzard). Nedless to say we also found a fry that was eaten fight in half made us lose appetite and we left. Don't leave bad reviews often but this is way to much, I also found out my toddler luckily isn't allergic so far if any symptoms show defenalty going to hospital. Beware parents of this

Kid-friendliness: Not any high chairs for children only 1, and heath hazards for frying fish with chiken nuggets for children

Atmosphere: 2

Food: 1

Service: 5

Recommended dishes: Double Cheeseburger with Fries

I went through the drive thru at 5:05pm. I reached the window at 6pm and was asked to wait by the front door for my food. The worst part is it wasn’t even packed. I understand they are making the food but this is ridiculous. I won’t be coming back to this Tom’s.

Service: 1

Excellent food, very friendly and attentive staff, very impeccable waitresses in everything

Atmosphere: 5

Food: 5

Service: 5