Wendy's
18689 Bear Valley Rd, Hesperia
(760) 948-1738
Recent Reviews
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We had a great experience at Wendy’s today! The staff was professional, fast, and super friendly. The girl who helped us even gave our kiddos an ice cream, which they loved. She was very helpful and made our visit really enjoyable. Thank you for the great service! 💛🍟🍔
Atmosphere: 5
Food: 5
Service: 5
I was a little disappointed when I left the drive thru and realized I was missing half my order. Granted it was very busy. We pulled around and let them know and to my surprise they owned up to it, upsized my drinks and gave me a free 10 piece. Forget not making a mistake in the first place, when a chain can make a mistake and own up to it to make sure their customers are taken care of, that's a place im coming back to.
Atmosphere: 5
Food: 5
Service: 5
We order from grubhub two meals coming out to 38.91. The order was placed from grubhub but in wendys they cancel the order, marked it as done. When I called the restaurant they said the order never went through. But they know the order details, funny, so ok we then placed and order from uber eats and cancel the order again from Wendy's end. Really upsetting and no help from the manager in charge. The only solution was to get refund and place another order from another provider and we did but same thing canceling the order on Wendy's end.
Atmosphere: 1
Service: 1
The food is always fresh :)
Food: 5
Always great food with , great customer service.
Atmosphere: 5
Food: 5
Service: 5
Their service is good 95% of the time. Fries are good when cooked right. The burgers taste good. The croissant breakfast sandwiches are good, as well as the breakfast wedges. I recommend picking up in the drive thru. When you go inside to pick up an online order, you seem to be second fiddle to drive thru, and I always end up waiting. Had an online order one time that I went inside for and waited over 30 minutes for a simple burger and fries. The manager finally stepped in and got got my order and apologized. As I got 2 blocks away, I realized they gave me a wrong burger completely with stuff on their I couldn't stand. I had to turn around and go back. By this time, yes, I was very upset. Made me late. I asked to be contacted by them on a review request. Never heard word one. I'm not happy about that. I'm trying to be nice and not give them a 3 star for the one horrible experience and slow service when I go inside. Would love to hear from them and know they actually care. This place and Sonic you ask to be contacted about a problem and never ever hear word one. Not a good example of great customer service.
I always love their potatoes I hope they never get rid of them and I like adding chili on top.
Do not get the takie meal it tastes gross
By far the worst location I’ve ever been too! Worst customer service! Very rude staff! Food was cold and didn’t taste right! Don’t trust this location!
Fabi was absolutely rude towards me when I was trying to ask a question she was just ignore me and respond with a horrible attitude
Restaurantji Recommends
A few homeless guys kept coming in. Could be cleaner. Don't think I'll go back
I ordered a burger on Door Dash from this place only to get the opposite of what I ordered. This is a very bad issue, since Door Dash doesn't even refund half of the cost of the damn thing. I ordered mushroom burger, no bacon. Instead I get a double drenched in crazy amounts of ketchup and mayo (I absolutely despise the taste of mayo) and 4 pieces of bacon. I guess $20 an hour isn't enough for them to do their job. The past few days were really hard on me, and I thought Wendy's would make me feel better, but apparently I was wrong.
Food: 1
Service: 1
found BUGS inside of my toddlers jr cheeseburger, to be specific there was AT LEAST 5 fly's embedded into the patty of my cheese burger. I also received HORRIBLE customer service, after telling the employee at the cash register there was bugs inside of the burger they said "sucks to suck, it's summer" 1 STAR.
Atmosphere: 1
Food: 1
Service: 1
If you buy takeout, check your food. There are a couple of times when I run out of food and make sure you ask for the accessories because if you don't, they will be missing.
Atmosphere: 3
Food: 4
Service: 3
Wendy's... lol 😆 NEW!!! Mushrooms Bacon Cheeseburger... so good! 😋
Atmosphere: 5
Food: 5
Service: 5
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