Guy working behind the counter on 11/09 at 9:00 PM was not friendly at all. Like really, please do better.
Atmosphere: 1
Food: 3
Service: 1
Samanta Lopez
I am a frequent customer and my husband stopped by to buy my favorite ice cream and they literally sent it to me empty, how horrible
Glenda Jarboe
Don’t come to this location…they cheat you out of ice-cream. The hand-packed cartons are so skimpy…I’ve never had them with such little ice-cream inside. They don’t pack the ice-cream down into the carton. They’re not pleasant either. They need to work on their customer service!
Maria Marroquin
I had it a coupon on my app and Asian lady just said if it doesn't take u can't have Girls are nice but her service is bad....bad attitude
Atmosphere: 3
Food: 5
Service: 1
Noemi Moo
If I could give this a 0 stars I would! My parents just left after purchasing a birthday cake. The woman claimed my dad added a tip to the transaction when paying when he didn’t and they charged him 7 dollars. The Asian lady idk if she was the manager but she was extremely rude and the employee definitely needs better customer service training. This basking Robins is the worst by far and Will not be coming back. After years of coming to this location, it’s disappointing to see how horrible this place is. Be careful when paying! They definitely sneak in tips without you knowing and act stupid afterwards.
Atmosphere: 1
Food: 1
Service: 1
Danni
Since when did they start charging extra for whipped cream on milkshakes? This is the first time I have ever been charged for that, plus I was not told that there would be an extra fee which would have allowed me to decline if I wanted to. I did not know about the additional fee until I looked at the bill. I am not sure if that is a new thing or something specific to this location but I am unimpressed... I'll stick with R Burger, their shakes come with whipped cream and are much better!
Went to the highland basking Robbins for ice cream at 8:30 am. not knowing the opening hrs and it was closed. I was a bit disappointed ? and was heading back to my car when I heard someone saying , good morning did you want to buy ice cream ?. This just made my day because at home I have my daughter and my 2 grandkids waiting for ice cream ?. What great service by Nancy with a great big smile ?.
Derek Duro
This location needs help they have a name to uphold... might have been family or friends sitting around like at home... it's a business not a club house... felt rushed the girl would say "Is that it" After every word very annoying they need better Customer service etiquette.
Janet Brinegar
Of course, the ice cream is amazing, but the service here is great also.
ContactMsw
The young girl who was working tonight was soooooo lazy. No hello, thanks or good bye. Just a dead stare, no communication from her at all. Scooping a nice full & round serving of ice cream requires a modicum of effort and was much to difficult for her.So, we received 2 partial scoops instead and when we requested whip cream topping...... it arrived just after flowing past her ungloved finger tip. Let's hope she washed her hands at some point in the recent past.
Luis Luevano
after a long day came here to get some ice cream with my partner and as soon as we walked in we weren’t greeted the guy working had his friends sitting by the counter and was talking to them after we approached the counter he walked over and didn’t say a word just expected us to start ordering now even a greeting or anything then had no mask on during a mask mandate and also no gloves on when getting the ice cream and also long hair no hairnet or anything asked for bananas on ice cream and cut them way to big just no care in the world no uniform on or anything just basketball shorts and a t-shirt, least the management can do is care but seem like they don’t. would give 0 starts but i don’t have a option for that.
Guy working behind the counter on 11/09 at 9:00 PM was not friendly at all. Like really, please do better.
Atmosphere: 1
Food: 3
Service: 1
I am a frequent customer and my husband stopped by to buy my favorite ice cream and they literally sent it to me empty, how horrible
Don’t come to this location…they cheat you out of ice-cream. The hand-packed cartons are so skimpy…I’ve never had them with such little ice-cream inside. They don’t pack the ice-cream down into the carton. They’re not pleasant either. They need to work on their customer service!
I had it a coupon on my app and Asian lady just said if it doesn't take u can't have Girls are nice but her service is bad....bad attitude
Atmosphere: 3
Food: 5
Service: 1
If I could give this a 0 stars I would! My parents just left after purchasing a birthday cake. The woman claimed my dad added a tip to the transaction when paying when he didn’t and they charged him 7 dollars. The Asian lady idk if she was the manager but she was extremely rude and the employee definitely needs better customer service training. This basking Robins is the worst by far and Will not be coming back. After years of coming to this location, it’s disappointing to see how horrible this place is. Be careful when paying! They definitely sneak in tips without you knowing and act stupid afterwards.
Atmosphere: 1
Food: 1
Service: 1
Since when did they start charging extra for whipped cream on milkshakes? This is the first time I have ever been charged for that, plus I was not told that there would be an extra fee which would have allowed me to decline if I wanted to. I did not know about the additional fee until I looked at the bill. I am not sure if that is a new thing or something specific to this location but I am unimpressed... I'll stick with R Burger, their shakes come with whipped cream and are much better!
Excellent service Thank you Very friendly staff
Great service & yummy ice cream!Thanks!?
One of the best places to get shakes.
One of the best places to get shakes.
Restaurantji Recommends
Went to the highland basking Robbins for ice cream at 8:30 am. not knowing the opening hrs and it was closed. I was a bit disappointed ? and was heading back to my car when I heard someone saying , good morning did you want to buy ice cream ?. This just made my day because at home I have my daughter and my 2 grandkids waiting for ice cream ?. What great service by Nancy with a great big smile ?.
This location needs help they have a name to uphold... might have been family or friends sitting around like at home... it's a business not a club house... felt rushed the girl would say "Is that it" After every word very annoying they need better Customer service etiquette.
Of course, the ice cream is amazing, but the service here is great also.
The young girl who was working tonight was soooooo lazy. No hello, thanks or good bye. Just a dead stare, no communication from her at all. Scooping a nice full & round serving of ice cream requires a modicum of effort and was much to difficult for her.So, we received 2 partial scoops instead and when we requested whip cream topping...... it arrived just after flowing past her ungloved finger tip. Let's hope she washed her hands at some point in the recent past.
after a long day came here to get some ice cream with my partner and as soon as we walked in we weren’t greeted the guy working had his friends sitting by the counter and was talking to them after we approached the counter he walked over and didn’t say a word just expected us to start ordering now even a greeting or anything then had no mask on during a mask mandate and also no gloves on when getting the ice cream and also long hair no hairnet or anything asked for bananas on ice cream and cut them way to big just no care in the world no uniform on or anything just basketball shorts and a t-shirt, least the management can do is care but seem like they don’t. would give 0 starts but i don’t have a option for that.
Loading...