Yadira was at the drive thru. As I ordered my food, she added more stuff to the order. I asked her to remove stuff f4om the order. She gave me attitude. She should not be at the drive thru with that attitude. Please replace her. I always come here. Unfortunately I dont want to return.
Atmosphere: 1
Food: 4
Service: 1
Veronica Gutierrez
I was supper hungry cause I hadn’t ate anything since the morning due to personal reasons. I was craving a double chicken tostada from my local Pollo Loco. Since I live 5-7 minutes walking distance I decided to walk to pick up my order. When I get home I was upset because double chicken, where? And where’s the avocado? Disappointed!!
Atmosphere: 1
Food: 2
Service: 3
Zaid Zanki
They won’t honor my military discount and they were so rude in denying it claiming that it’s not possible although every pollo loco I go I get the discount ps I have my valid military id with me The manager name was Delilah
Service: 1
Hector Villegas
Excellent place
Atmosphere: 5
Food: 5
Service: 5
Fernando R
Its always the same story this women cook (glasses) always gets my order wrong and when i tell them they get mad , everytime i go she says something under her breath instead of doing that focus so you can finally get my order correctly no wonder your working at fast food cant do a simple order
Cynthia Joseph
They close at 10pm but the bathrooms are currently closed … trash. Left without spending money because how dare you.
Mark on point
Discrimination, based off the color of my skin, Caucasian. I was the first customer of the day and received my order after two other customers came in after me that are Latino that happened to be my coworkers. These ladies that work at this location would not give me I contact and ignored me when my food was sitting on the counter they blatantly let it sit there. Terrible customer service that needs to be re-educated. The only reason I'm saying this is that me being Caucasian and living in a predominantly Hispanic community I know the difference between racism and this was absolutely evident.
Dets Perez
Went before 7pm Thursday May 15th Employee had a bad attitude at the speaker, she didn't even bother to give me napkins nor my receipt and got upset when I asked for sauce
Diana
I don’t know what their issue is with drive thru, but you can wait over 30minutes for this. Save yourself time and go go to the maywood location
Net Ryder
Just enjoy a really good chicken! Pollo Loco never lets me down. Great flavors and reasonably priced, can't beat that.
Kid-friendliness: Place for children and tables suitable for children and comfortable.
Wheelchair accessibility: There is space for wheelchairs and a wheelchair entrance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Essalada de Pollo Asado, Pollo Loco 8 Piezas Arros Frijoles Ensalada Por 20
Elmer Ramos
Very friendly staff
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pollo Loco 8 Piezas Arros Frijoles Ensalada Por 20
Brenda Hernandez
Great service!
Devon Smith
If you're hungry, try the food at El pol loc
Wheelchair accessibility: Yes it's wheelchair accessible with big restroom
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Double Chicken Bowl, Burrito
Jose Luis Sanchez solis
I whait 7 minutes in the drive throug and there was no body in front of me bad service I don't recomend this place takes forever to take your order and was at 11 am imagined be in there at 12 terrible service ?
Yadira was at the drive thru. As I ordered my food, she added more stuff to the order. I asked her to remove stuff f4om the order. She gave me attitude. She should not be at the drive thru with that attitude. Please replace her. I always come here. Unfortunately I dont want to return.
Atmosphere: 1
Food: 4
Service: 1
I was supper hungry cause I hadn’t ate anything since the morning due to personal reasons. I was craving a double chicken tostada from my local Pollo Loco. Since I live 5-7 minutes walking distance I decided to walk to pick up my order. When I get home I was upset because double chicken, where? And where’s the avocado? Disappointed!!
Atmosphere: 1
Food: 2
Service: 3
They won’t honor my military discount and they were so rude in denying it claiming that it’s not possible although every pollo loco I go I get the discount ps I have my valid military id with me
The manager name was Delilah
Service: 1
Excellent place
Atmosphere: 5
Food: 5
Service: 5
Its always the same story this women cook (glasses) always gets my order wrong and when i tell them they get mad , everytime i go she says something under her breath instead of doing that focus so you can finally get my order correctly no wonder your working at fast food cant do a simple order
They close at 10pm but the bathrooms are currently closed … trash. Left without spending money because how dare you.
Discrimination, based off the color of my skin, Caucasian. I was the first customer of the day and received my order after two other customers came in after me that are Latino that happened to be my coworkers. These ladies that work at this location would not give me I contact and ignored me when my food was sitting on the counter they blatantly let it sit there. Terrible customer service that needs to be re-educated. The only reason I'm saying this is that me being Caucasian and living in a predominantly Hispanic community I know the difference between racism and this was absolutely evident.
Went before 7pm Thursday May 15th
Employee had a bad attitude at the speaker, she didn't even bother to give me napkins nor my receipt and got upset when I asked for sauce
I don’t know what their issue is with drive thru, but you can wait over 30minutes for this. Save yourself time and go go to the maywood location
Just enjoy a really good chicken! Pollo Loco never lets me down. Great flavors and reasonably priced, can't beat that.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Super excellent Chicken with delicious ingredients and good Customer Service. Good family atmosphere with moderate and considerate prices. Thank you
Vegetarian options: Salads, Roasted chicken, Puree, sauces
Dietary restrictions: Roast chicken, salad, sauce
Parking: Amber parking, Clean and Free
Kid-friendliness: Place for children and tables suitable for children and comfortable.
Wheelchair accessibility: There is space for wheelchairs and a wheelchair entrance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Essalada de Pollo Asado, Pollo Loco 8 Piezas Arros Frijoles Ensalada Por 20
Very friendly staff
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pollo Loco 8 Piezas Arros Frijoles Ensalada Por 20
Great service!
If you're hungry, try the food at El pol loc
Wheelchair accessibility: Yes it's wheelchair accessible with big restroom
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Double Chicken Bowl, Burrito
I whait 7 minutes in the drive throug and there was no body in front of me bad service I don't recomend this place takes forever to take your order and was at 11 am imagined be in there at 12 terrible service ?
Food: 5
Service: 2
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