Food was cold. The cheese wouldnt even melt. They got our simple order wrong. Kept on taking care of the drive-thru without taking care of the lobby. Floor was sticky and gross. And all this AFTER I raved to my elderly dad about how good Jack was. Only two employees on duty. Bunch of crap.
Laura Rodriguez
Great service
gloria gonzalez
They were great other fast food restaurants are slow or get your order wrong Jack in the Box was just a great place I recommend this fast food restaurant
Oscar Villasano
Placed a simple order through drive-thru for a meat lovers breakfast burrito & small iced coffee. We were the only customers in drive-thru and were asked to please wait at the front for our order. Recieved a poorly made breakfast burrito, the iced coffee was good though.
Emma
The last three times I’ve been there I have got the wrong order. Today I was given a snack wrap and one fry when I ordered two hamburger and fries meals. When I did get the correct order I was given two fries there were half full and the fries were a small size. Never going back. Went at 2:30 today
Katrina Razo
There needs to be more workers staffed during nights. I waited in line for over 20 minutes and noticed there was only 2 people working. The person taking my order had amazing customer service despite the fact that they have every right to be rushed and overloaded.
Rachel Mendez
Waited for literally an hour to be given our order and drive thru took almost a whole half hour after ordering in drive-thru and then told to park out front service is unacceptable
Dietary restrictions: Hella greasy
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Double Jack, Large French Fries, Two Tacos
Charlotte Salwasser
Everything was done on time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Jack's Spicy Chicken w Cheese Combo, French Fries, Egg Rolls, Two Tacos
J G
Worst service ever!! Had an online order due at approximately 1:30…. Stopped at the mic at drive thru no one answered waited 5 min till I finally drove to the window and waited another 5 min till they realized they had an online order they probably had to attend to since this Jack closes at 2am according to Google had a line behind me that Im pretty sure they didn’t attend to… employees were to busy cleaning the kitchen early to get a headstart and just go home a soon as it hits 2am …. Instead of attending to all the customers that keep Jack in the box running. They want to help themselves on a headstart to go home. This is by far the worst Jack in the box I’ve eaten!!!
Atmosphere: 1
Food: 1
Service: 1
Pablo
(Drive thru) Employee: "Thank you for choosing Jack in Box what would you like to get started?" Me: "Yes goodmorning, can i get this thing please?" Employee: "absolutely, is there anything else?" Me: "Nope thats it" Employee: "okay, your total is this, please pull up to window"
(Right before i role up the window and drive up) Employee: *Wretches and gags with disgust over the intercom🤢* Realizing i might have heard her, she proceeds to be over the top nice and add all these sauces i didnt ask for.
It's after midnight. No one in the drive thru. I still had to wait more than 15 minutes for my meal. Very disappointed in the serivice. How is the wait so long when no one is waiting for them to be done? Stick with McDs...or just go home.
Aaron Rogers
Tried to order inside staff was very disconnected. We walked out after waiting 10 mins. It seemed like the drive thru was priority. But even with that said the staff only had 1 person who seemed like she was trying. The cook and what I presume is the manager probably the worst manager had no interest to their position or customers. They were moving so slow like they hate life. If you are unhappy with your position then find a better job or hire better staff. Probably the worst jack in the box I’ve ever been to.
Atmosphere: 1
Service: 1
Luis J.
First-timer here, and unfortunately, it'll also be my last. Despite being the only customer, my order took over 30 minutes. I overheard a mix-up with another customer's order, and the staff seemed confused and disorganized. When I finally received my food, I double-checked it, which seemed to annoy the employee. Overall, a disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Nynoshka Velez
Took kids to get milk shakes and Javier helped us in the drive through :) he had our order fast and the service was very friendly :) haven’t been to this location in awhile and I can say the customer service definitely improved
Taryn Horan
Bad food and bad service. Their oil is always really old. The food is always very dark and oily.
Food was cold. The cheese wouldnt even melt. They got our simple order wrong. Kept on taking care of the drive-thru without taking care of the lobby. Floor was sticky and gross. And all this AFTER I raved to my elderly dad about how good Jack was. Only two employees on duty. Bunch of crap.
Great service
They were great other fast food restaurants are slow or get your order wrong Jack in the Box was just a great place I recommend this fast food restaurant
Placed a simple order through drive-thru for a meat lovers breakfast burrito & small iced coffee. We were the only customers in drive-thru and were asked to please wait at the front for our order. Recieved a poorly made breakfast burrito, the iced coffee was good though.
The last three times I’ve been there I have got the wrong order. Today I was given a snack wrap and one fry when I ordered two hamburger and fries meals. When I did get the correct order I was given two fries there were half full and the fries were a small size. Never going back. Went at 2:30 today
There needs to be more workers staffed during nights. I waited in line for over 20 minutes and noticed there was only 2 people working. The person taking my order had amazing customer service despite the fact that they have every right to be rushed and overloaded.
Waited for literally an hour to be given our order and drive thru took almost a whole half hour after ordering in drive-thru and then told to park out front service is unacceptable
Dietary restrictions: Hella greasy
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Double Jack, Large French Fries, Two Tacos
Everything was done on time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Jack's Spicy Chicken w Cheese Combo, French Fries, Egg Rolls, Two Tacos
Worst service ever!! Had an online order due at approximately 1:30…. Stopped at the mic at drive thru no one answered waited 5 min till I finally drove to the window and waited another 5 min till they realized they had an online order they probably had to attend to since this Jack closes at 2am according to Google had a line behind me that Im pretty sure they didn’t attend to… employees were to busy cleaning the kitchen early to get a headstart and just go home a soon as it hits 2am …. Instead of attending to all the customers that keep Jack in the box running. They want to help themselves on a headstart to go home. This is by far the worst Jack in the box I’ve eaten!!!
Atmosphere: 1
Food: 1
Service: 1
(Drive thru)
Employee: "Thank you for choosing Jack in Box what would you like to get started?"
Me: "Yes goodmorning, can i get this thing please?"
Employee: "absolutely, is there anything else?"
Me: "Nope thats it"
Employee: "okay, your total is this, please pull up to window"
(Right before i role up the window and drive up)
Employee: *Wretches and gags with disgust over the intercom🤢*
Realizing i might have heard her, she proceeds to be over the top nice and add all these sauces i didnt ask for.
Food: 4
Restaurantji Recommends
It's after midnight. No one in the drive thru. I still had to wait more than 15 minutes for my meal. Very disappointed in the serivice. How is the wait so long when no one is waiting for them to be done? Stick with McDs...or just go home.
Tried to order inside staff was very disconnected. We walked out after waiting 10 mins. It seemed like the drive thru was priority. But even with that said the staff only had 1 person who seemed like she was trying. The cook and what I presume is the manager probably the worst manager had no interest to their position or customers. They were moving so slow like they hate life. If you are unhappy with your position then find a better job or hire better staff. Probably the worst jack in the box I’ve ever been to.
Atmosphere: 1
Service: 1
First-timer here, and unfortunately, it'll also be my last. Despite being the only customer, my order took over 30 minutes. I overheard a mix-up with another customer's order, and the staff seemed confused and disorganized. When I finally received my food, I double-checked it, which seemed to annoy the employee. Overall, a disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Took kids to get milk shakes and Javier helped us in the drive through :) he had our order fast and the service was very friendly :) haven’t been to this location in awhile and I can say the customer service definitely improved
Bad food and bad service. Their oil is always really old. The food is always very dark and oily.
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