They saw me holding the coupon. They made my whole sandwich and then it bring up they told me no coupons.
Reggie F.
Wow. Never had a worse customer service experience than this. Came in with my family, while traveling to the beach for Christmas, and was greeted by two very rude ladies- one who kept giving us rude looks anytime we asked for anything and the other yelling at us for whatever reason. I understand they were overwhelmed, I have worked customer service and understand that feeling, however, we were not feeling impatient and would have been willing to wait. Anytime we asked for something, we were either ignored or had to constantly repeat ourselves which resulted in them giving us rude looks and muttering to one another and us feeling terrible for even asking for anything specific. đ UGH. TRULY INFURIATING EXPERIENCE.
I absolutely do NOT recommend this place while there are people who obviously hate customer service still working there. (Food was alright.)
Atmosphere: 1
Food: 3
Service: 1
Joel Thorson
The workers were extremely rude and disrespectful, they got some of my family's order wrong and kept messing up what I was telling them.
Atmosphere: 1
Food: 3
Service: 1
T N
Mobile ordered, they didnât follow the mobil order and then ignored me while I waited for my meal drink cup and then tried to give me a water cup instead. Avoid app ordering if you come here.
Atmosphere: 2
Food: 2
Service: 1
Rachel L
I walked out of this Subway feeling conned and betrayed. After years of not going, I decided to give it another try, expecting a simple, reliable experience. Instead, I was met with darkened menu screens showing only the Subway logo â no prices, no transparency.
When I got to the register, I was stunned to be charged $13 for a basic veggie salad. With no menu visible, it felt like I was being taken advantage of.
The whole thing left me disappointed and uneasy. Subway is supposed to be a brand you can trust for consistency, but this location felt sketchy, shady, and dishonest. Customers deserve to know what theyâll be paying before they order.
Second Sensory
The woman worker there was very nice, had great customer service, but the overall quality of the experience was beyond subpar so I literally cancelled my order before I could even get my bread toasted. ⢠they had only one promotional cup.(I can accept this.) ⢠the soda fountain was down ⢠when I asked if I could possibly get another bag of chips, in order to make up for the lack of available soda, I was declined. Lowest quality possible customer service exhibited here on display. As Iâve worked customer service, also food service for years. I would accommodate my customers since it was our shortcoming which made, and this case broke the experience. Also, The store also had a broken retarder, and so the veggies and all topping were hidden behind a metal refrigerator lid, further removing me from the subway experience I have come to expect over the years. And above all, they had no tomatoes, no olives, and no jalapenos. Long story short I wonât be going to this subway anymore. And in fact Iâm just gonna make my own chicken bacon ranch at home. For cheaper. And itâll be better. Thanks for nothing subway.
MaryAnn Robledo
Order was turkey, bacon,avocado,1 footlocker 1 -6 in ,was asked if I wanted cheese,I said yes,pepperjack, I said don't forget a avocado, girl said it's extra for that. There was not any signs in or outside saying no coupons.forgot cheese đ. When I was at register, I was surprised that she did not take coupon,$31.48 .đ˛đłnever again. Bread size smaller,skimming on veggies.
Atmosphere: 1
Food: 1
Service: 1
Nihar Khedekar
They accepted my online order for pick up at 7:35 PM. I reached there at 7:30 PM to pick it up and was surprised to see nobody working! The impolite lady said they closed at 8 PM and despite it was only 7:35 PM flatly declined to prepare my order!
This place is a fraud.
Food: 1
Service: 1
Lynn T
This store needs to update its hours. I placed an online order for pick up at 8:30 only to find out they actually closed at 8:00.
Shavana Trejo
I ordered an online order I went about 15 minutes later there was nobody there in line two ladies were just sitting there laughing as the asked me if I was ready the ticket was just sitting there on the table and it wasnât even done they just laughed. Ridiculous. I wouldnât give them any stars.
I placed an order through the Subway mobile app around 8:15 PM, expecting a smooth pickup experience. Shortly after, I received a call from the store stating they were closed and that my order would be voided. The issue? We were already in the parking lot, and the store was very clearly not closed. Despite this, the employee on the phone insisted they were closed and dismissed any discussion. Her attitude was incredibly hostile and dismissive, making the situation even more frustrating.
This experience has really soured our opinion of Subway. If a store is going to take online orders, it should honor themâor at the very least, communicate honestly and respectfully with customers.
Jason C
$10.69 for a 6 inch sub is crazy. They had all of the overhead screens where they usually display the menu and prices off. Seems like it was intentional, because the screens still had the Subway logo. Didnât see the price until checkout. Should have just gone to Bravo Farms and gotten the kids $8 burgers.
Food was on par for your average Subway.
Tyler
Understaffed, long wait, could be way more efficient
Like others said rude attitude for no reason
Sarai Salazar
The girl who served me had a really bad attitude and she was very rude. Food was good tho. I tried grabbing my sandwich and I accidentally grabbed the wrong one and she VERY angrily said, "THATS NOT YOURS." Extremely rude, I will most likely not come back because of her attitude.
They saw me holding the coupon. They made my whole sandwich and then it bring up they told me no coupons.
Wow. Never had a worse customer service experience than this. Came in with my family, while traveling to the beach for Christmas, and was greeted by two very rude ladies- one who kept giving us rude looks anytime we asked for anything and the other yelling at us for whatever reason. I understand they were overwhelmed, I have worked customer service and understand that feeling, however, we were not feeling impatient and would have been willing to wait. Anytime we asked for something, we were either ignored or had to constantly repeat ourselves which resulted in them giving us rude looks and muttering to one another and us feeling terrible for even asking for anything specific. đ UGH. TRULY INFURIATING EXPERIENCE.
I absolutely do NOT recommend this place while there are people who obviously hate customer service still working there. (Food was alright.)
Atmosphere: 1
Food: 3
Service: 1
The workers were extremely rude and disrespectful, they got some of my family's order wrong and kept messing up what I was telling them.
Atmosphere: 1
Food: 3
Service: 1
Mobile ordered, they didnât follow the mobil order and then ignored me while I waited for my meal drink cup and then tried to give me a water cup instead. Avoid app ordering if you come here.
Atmosphere: 2
Food: 2
Service: 1
I walked out of this Subway feeling conned and betrayed. After years of not going, I decided to give it another try, expecting a simple, reliable experience. Instead, I was met with darkened menu screens showing only the Subway logo â no prices, no transparency.
When I got to the register, I was stunned to be charged $13 for a basic veggie salad. With no menu visible, it felt like I was being taken advantage of.
The whole thing left me disappointed and uneasy. Subway is supposed to be a brand you can trust for consistency, but this location felt sketchy, shady, and dishonest. Customers deserve to know what theyâll be paying before they order.
The woman worker there was very nice, had great customer service, but the overall quality of the experience was beyond subpar so I literally cancelled my order before I could even get my bread toasted.
⢠they had only one promotional cup.(I can accept this.)
⢠the soda fountain was down
⢠when I asked if I could possibly get another bag of chips, in order to make up for the lack of available soda, I was declined. Lowest quality possible customer service exhibited here on display. As Iâve worked customer service, also food service for years. I would accommodate my customers since it was our shortcoming which made, and this case broke the experience.
Also,
The store also had a broken retarder, and so the veggies and all topping were hidden behind a metal refrigerator lid, further removing me from the subway experience I have come to expect over the years.
And above all, they had no tomatoes, no olives, and no jalapenos. Long story short I wonât be going to this subway anymore. And in fact Iâm just gonna make my own chicken bacon ranch at home. For cheaper. And itâll be better. Thanks for nothing subway.
Order was turkey, bacon,avocado,1 footlocker 1 -6 in ,was asked if I wanted cheese,I said yes,pepperjack, I said don't forget a avocado, girl said it's extra for that. There was not any signs in or outside saying no coupons.forgot cheese đ.
When I was at register, I was surprised that she did not take
coupon,$31.48 .đ˛đłnever again. Bread size smaller,skimming on veggies.
Atmosphere: 1
Food: 1
Service: 1
They accepted my online order for pick up at 7:35 PM. I reached there at 7:30 PM to pick it up and was surprised to see nobody working! The impolite lady said they closed at 8 PM and despite it was only 7:35 PM flatly declined to prepare my order!
This place is a fraud.
Food: 1
Service: 1
This store needs to update its hours. I placed an online order for pick up at 8:30 only to find out they actually closed at 8:00.
I ordered an online order I went about 15 minutes later there was nobody there in line two ladies were just sitting there laughing as the asked me if I was ready the ticket was just sitting there on the table and it wasnât even done they just laughed. Ridiculous. I wouldnât give them any stars.
Service: 1
Restaurantji Recommends
Rude and arrogant staff
Disappointing and Frustrating Experience
I placed an order through the Subway mobile app around 8:15 PM, expecting a smooth pickup experience. Shortly after, I received a call from the store stating they were closed and that my order would be voided. The issue? We were already in the parking lot, and the store was very clearly not closed. Despite this, the employee on the phone insisted they were closed and dismissed any discussion. Her attitude was incredibly hostile and dismissive, making the situation even more frustrating.
This experience has really soured our opinion of Subway. If a store is going to take online orders, it should honor themâor at the very least, communicate honestly and respectfully with customers.
$10.69 for a 6 inch sub is crazy. They had all of the overhead screens where they usually display the menu and prices off. Seems like it was intentional, because the screens still had the Subway logo. Didnât see the price until checkout. Should have just gone to Bravo Farms and gotten the kids $8 burgers.
Food was on par for your average Subway.
Understaffed, long wait, could be way more efficient
Like others said rude attitude for no reason
The girl who served me had a really bad attitude and she was very rude. Food was good tho. I tried grabbing my sandwich and I accidentally grabbed the wrong one and she VERY angrily said, "THATS NOT YOURS." Extremely rude, I will most likely not come back because of her attitude.
Atmosphere: 2
Food: 5
Service: 1
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