No matter how many times I try Carl's junior their food is just not up to par. Equality is always poor
Atmosphere: 5
Food: 2
Service: 5
Lucy Ghomez
The worse location so far. Every time I order food from drive thro there is something missing. Either the coke the sauce or the order is entirely wrong and I have to wait extra on the line to get it fixed. On my last visit the chicken tenders tasted bitter. If you go at night the person who takes orders always gets it wrong. If I could do zero star I would!
Kevin M
Over 17 dollars for a combo. Getting crazy.
Atmosphere: 4
Food: 4
Service: 4
A R
Bad attitude
Atmosphere: 2
Food: 2
Service: 1
Paul Chon
Food took a little longer but it was HOT and Good. Worth the wait.
Atmosphere: 5
Food: 5
Service: 5
Nina Estelle
I ordered two burgers at the drive thru, there was no line and wasn’t busy. When I got home, I opened the bag and see there’s only one burger and the receipt showing I only paid for one. The person at the drive thru should be fired for not listening to my order. I had already terrible experience with this location before and all I can say is the staff are lazy.
Atmosphere: 1
Food: 1
Service: 1
Tatiana
Horrible customer service! The guy at the drive through was unprofessional because I insisted on paying by tapping my card instead of handing my card to him. Very suspicious he insisted on having my card in his possession when their machine allows for me to just tap it to pay. Also his name wasn't visible for me to see like it was being hidden on purpose from view. When I asked for a receipt he said he couldn't give me one because I tapped my card to pay which is very strange since other locations have given me a receipt. But the worst part is when I received my food and opened the box of tenders there was a nasty brown liquid at the bottom but the most disgusting part was a strange red mark that looked liked a blood stain on the inside of my tender box!! My chicken tenders DID NOT come with any sauce on them so there is no reason for a red stain to be on the inside of the box! I have never been so disgusted in my life!! I honestly believe this was payback by the employee for not wanting to hand him my card. I have never had a fast food employee display such horrible customer service! Avoid going to this location
Food: 1
Service: 1
Dee Tramboni
Today at about 3 PM a woman with what appeared to be fake name tag was working the register. She had a green piece of tape over her badge with the name, "Crilina" written on it. Probably a fake name since reviews may have been written about her. She was an older heavy set Hispanic woman with short grey (salt and pepper) hair. My receipt has the cashier name as, "Xpient". Another alias... First, she made me wait a long time to be helped while her family member passed her items through the drive thru window and she chatted with them in Spanish. I understand Spanish so I totally know it was a personal visit. Second, when I told her the Dr. Pepper tasted too sweet and asked if she could fill my cup with Dr. Pepper from the soda dispenser behind the counter she said she didn't have Dr. Pepper. When I asked if she can take a look at the dispenser on my side of the counter and fix it she refused and said, "Only the manager can fix it and they aren't here right now". Clearly the dispenser was out of carbonated water as it started to sputter when dispensing the drink. Shouldn't every employee know how to change or fix the soda machine when it's out of carbonated water? A lame excuse not to help, if you ask me. Third, when she picked up my fries to place them in the bag she was unsanitary and did not use the napkin technique I have seen other people working here use. Instead she grabbed them with her bare hand where her hand made contact with all the fries at the top and placed them in my bag. Needless to say I didn't eat the top edges of my fries that touched her hands. What a waste of food not to mention a disgusting way to handle food after taking personal items through the drive thru and handling money and credit cards from other patrons. Why doesn't the owner of this location give a damn? It's so disappointing that this is only Carl's in the neighborhood and it is hit or miss with sanitary conditions, rudeness and shear laziness.
Atmosphere: 1
Food: 1
Service: 1
Anita Sandoval
The Carl's in Montrose CA was unpleasant, they are giving out burgers that look like they came from a day ago
Food: 1
Service: 1
Noah Valenzuela
The guy Paul taking orders is terrible employee the staff there is, smh don’t go here he should get
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Angus Burger and Fries with Cheese
No matter how many times I try Carl's junior their food is just not up to par. Equality is always poor
Atmosphere: 5
Food: 2
Service: 5
The worse location so far. Every time I order food from drive thro there is something missing. Either the coke the sauce or the order is entirely wrong and I have to wait extra on the line to get it fixed. On my last visit the chicken tenders tasted bitter. If you go at night the person who takes orders always gets it wrong. If I could do zero star I would!
Over 17 dollars for a combo. Getting crazy.
Atmosphere: 4
Food: 4
Service: 4
Bad attitude
Atmosphere: 2
Food: 2
Service: 1
Food took a little longer but it was HOT and Good. Worth the wait.
Atmosphere: 5
Food: 5
Service: 5
I ordered two burgers at the drive thru, there was no line and wasn’t busy. When I got home, I opened the bag and see there’s only one burger and the receipt showing I only paid for one. The person at the drive thru should be fired for not listening to my order. I had already terrible experience with this location before and all I can say is the staff are lazy.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service! The guy at the drive through was unprofessional because I insisted on paying by tapping my card instead of handing my card to him. Very suspicious he insisted on having my card in his possession when their machine allows for me to just tap it to pay. Also his name wasn't visible for me to see like it was being hidden on purpose from view. When I asked for a receipt he said he couldn't give me one because I tapped my card to pay which is very strange since other locations have given me a receipt. But the worst part is when I received my food and opened the box of tenders there was a nasty brown liquid at the bottom but the most disgusting part was a strange red mark that looked liked a blood stain on the inside of my tender box!! My chicken tenders DID NOT come with any sauce on them so there is no reason for a red stain to be on the inside of the box! I have never been so disgusted in my life!! I honestly believe this was payback by the employee for not wanting to hand him my card. I have never had a fast food employee display such horrible customer service! Avoid going to this location
Food: 1
Service: 1
Today at about 3 PM a woman with what appeared to be fake name tag was working the register. She had a green piece of tape over her badge with the name, "Crilina" written on it. Probably a fake name since reviews may have been written about her. She was an older heavy set Hispanic woman with short grey (salt and pepper) hair. My receipt has the cashier name as, "Xpient". Another alias... First, she made me wait a long time to be helped while her family member passed her items through the drive thru window and she chatted with them in Spanish. I understand Spanish so I totally know it was a personal visit. Second, when I told her the Dr. Pepper tasted too sweet and asked if she could fill my cup with Dr. Pepper from the soda dispenser behind the counter she said she didn't have Dr. Pepper. When I asked if she can take a look at the dispenser on my side of the counter and fix it she refused and said, "Only the manager can fix it and they aren't here right now". Clearly the dispenser was out of carbonated water as it started to sputter when dispensing the drink. Shouldn't every employee know how to change or fix the soda machine when it's out of carbonated water? A lame excuse not to help, if you ask me. Third, when she picked up my fries to place them in the bag she was unsanitary and did not use the napkin technique I have seen other people working here use. Instead she grabbed them with her bare hand where her hand made contact with all the fries at the top and placed them in my bag. Needless to say I didn't eat the top edges of my fries that touched her hands. What a waste of food not to mention a disgusting way to handle food after taking personal items through the drive thru and handling money and credit cards from other patrons. Why doesn't the owner of this location give a damn? It's so disappointing that this is only Carl's in the neighborhood and it is hit or miss with sanitary conditions, rudeness and shear laziness.
Atmosphere: 1
Food: 1
Service: 1
The Carl's in Montrose CA was unpleasant, they are giving out burgers that look like they came from a day ago
Food: 1
Service: 1
The guy Paul taking orders is terrible employee the staff there is, smh don’t go here he should get
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Angus Burger and Fries with Cheese
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
My family enjoyed burgers and french fries today. French fries are a little salty for us.
Atmosphere: 5
Food: 5
Service: 5
Great burgs!
Atmosphere: 5
Food: 5
Service: 5
We love eating here!! It’s our favorite place to eat at. :)
Parking: Lots of parking :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Natural-Cut French Fries
Great customer service
Atmosphere: 5
Food: 5
Service: 5
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