El Pollo Loco
31550 Grape St, Lake Elsinore
(951) 245-1542
Recent Reviews
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New bacon ranch salad made everyone I bought it for super sick. Don't think I am going to try El pollo for a while
Atmosphere: 5
Food: 1
Service: 5
The chicken and the Mac n cheese was very salty today, not sure what happened this time
Atmosphere: 5
Food: 2
Service: 5
We love coming to this location because of Angie, she’s very sweet and professional when it comes to helping us, 10/10 will keep coming only here.
Atmosphere: 5
Food: 5
Service: 5
Everything is just excellent here.
Chicken tortilla soup my favorite when it cold out.
The double chicken avocado salad my weekly other favorite.
Atmosphere: 5
Food: 5
Service: 5
Had a great dinner
The new EoS gym is going to ruin this shopping center. There was no parking for El Pollo Loco or any other store. Food was fine, a little dry but fresh.
Food: 4
Service: 3
5 employees walk by absolutely no eye contact no response. No help ordering,
Just walked out after being ignored for 10 min.
Atmosphere: 1
Food: 3
Service: 1
Food here is always good. Unfortunately, their dining room was locked at 9pm when their closing hours are 10pm. Bad for business. The workers were chatting and laughing amongst themselves while we were trying to find out why the doors were locked. Mind you, while on the clock. Won't be back.
Atmosphere: 1
Food: 4
Service: 1
No ice on an extremely hot weather
I've had better. My BRC burrito was all rice. In addition to the burrito, I bought the 8 piece mix family meal. The chicken was over cooked and the sides were cold.
Restaurantji Recommends
They always seem to miss items of food but really good food.
Atmosphere: 5
Food: 5
Service: 4
I go here regularly order the same thing every time. Every time I order two dressings and every time I get one. Then when they call my order is ready they walk away before I get to the counter and I have to sit there and wait for someone to come back up and give me the extra dressing that is on my order / receipt. Very trivial yes, but literally happens every single time. And the whole order at kiosk thing is ridiculous. But blame our ridiculous governor for that.
I love this location. They’re always nice and greet me. Everywhere with a kiosk ignores you but they always ask if you need any assistance with it. I appreciate that they give you as many salsas as you want. I went to the menifee location and they charged me. Even the app shows $0. Foods always right and I’ll keep coming to this location.
They forget main items in my order almost every time and are so incompetent don’t go here !
The Shrimp is legitimate.
Wheelchair accessibility: Right up front.
Atmosphere: 3
Food: 5
Service: 5
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