I've had better. My BRC burrito was all rice. In addition to the burrito, I bought the 8 piece mix family meal. The chicken was over cooked and the sides were cold.
Hunter Bagley
They always seem to miss items of food but really good food.
David Goodrich
I go here regularly order the same thing every time. Every time I order two dressings and every time I get one. Then when they call my order is ready they walk away before I get to the counter and I have to sit there and wait for someone to come back up and give me the extra dressing that is on my order / receipt. Very trivial yes, but literally happens every single time. And the whole order at kiosk thing is ridiculous. But blame our ridiculous governor for that.
Wesley Borner
I love this location. They’re always nice and greet me. Everywhere with a kiosk ignores you but they always ask if you need any assistance with it. I appreciate that they give you as many salsas as you want. I went to the menifee location and they charged me. Even the app shows $0. Foods always right and I’ll keep coming to this location.
Chelsea Morgan
They forget main items in my order almost every time and are so incompetent don’t go here !
brian nickel
The Shrimp is legitimate.
Wheelchair accessibility: Right up front.
Atmosphere: 3
Food: 5
Service: 5
Nicole Magallon
Great team worker's always help each other very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Pollo Vege Bowl and 3 Street Tacos Al Carbon
Monica Vasquez
Overall the best food and best customer service. Always greeted and welcome back every time.
Jose Vasquez
Excellent customer service, very good food presentation ? ?
Very good customer service, presentation of the food very well
Atmosphere: 5
Food: 5
Service: 5
Frederic Chevalier
Chicken is always dry pieces too small and way too expensive
Atmosphere: 1
Food: 1
Service: 1
Juan Alcala
I came to a place where they only sale chicken and was told that they didn’t have enough chicken for a 12 piece order. I had to wait 15 minutes. They were rude and never offered an apology for the wait time. Very bad customer service on their part.
Atmosphere: 3
Food: 4
Service: 1
Brittany Gerth
When a customer says "no this or no that" it should be taken seriously. I am allergic to cilantro and onion and my husband is obviously very aware also when he orders food. El Pollo Loco is the only place we've encountered in any area that can't ever seem to get that right. Not only did you put it on the food but it was in an abundance. It wasted the 2nd tortilla and the cheese we paid extra for because who wants to pick onion out of cheese. Food gets cold while picking the unwanted food off. We live in an allergy stricken world, please listen and pay attention.
No ice on an extremely hot weather
I've had better. My BRC burrito was all rice. In addition to the burrito, I bought the 8 piece mix family meal. The chicken was over cooked and the sides were cold.
They always seem to miss items of food but really good food.
I go here regularly order the same thing every time. Every time I order two dressings and every time I get one. Then when they call my order is ready they walk away before I get to the counter and I have to sit there and wait for someone to come back up and give me the extra dressing that is on my order / receipt. Very trivial yes, but literally happens every single time. And the whole order at kiosk thing is ridiculous. But blame our ridiculous governor for that.
I love this location. They’re always nice and greet me. Everywhere with a kiosk ignores you but they always ask if you need any assistance with it. I appreciate that they give you as many salsas as you want. I went to the menifee location and they charged me. Even the app shows $0. Foods always right and I’ll keep coming to this location.
They forget main items in my order almost every time and are so incompetent don’t go here !
The Shrimp is legitimate.
Wheelchair accessibility: Right up front.
Atmosphere: 3
Food: 5
Service: 5
Great team worker's always help each other very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Pollo Vege Bowl and 3 Street Tacos Al Carbon
Overall the best food and best customer service. Always greeted and welcome back every time.
Excellent customer service, very good food presentation ? ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food and prices are better now
Atmosphere: 4
Food: 5
Service: 5
Very good customer service, presentation of the food very well
Atmosphere: 5
Food: 5
Service: 5
Chicken is always dry pieces too small and way too expensive
Atmosphere: 1
Food: 1
Service: 1
I came to a place where they only sale chicken and was told that they didn’t have enough chicken for a 12 piece order. I had to wait 15 minutes. They were rude and never offered an apology for the wait time. Very bad customer service on their part.
Atmosphere: 3
Food: 4
Service: 1
When a customer says "no this or no that" it should be taken seriously. I am allergic to cilantro and onion and my husband is obviously very aware also when he orders food. El Pollo Loco is the only place we've encountered in any area that can't ever seem to get that right. Not only did you put it on the food but it was in an abundance. It wasted the 2nd tortilla and the cheese we paid extra for because who wants to pick onion out of cheese. Food gets cold while picking the unwanted food off. We live in an allergy stricken world, please listen and pay attention.
Atmosphere: 3
Food: 2
Service: 1
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