Excellent location. Good customer service. Dining tables could be kept a little more clean.
Atmosphere: 4
Food: 5
Service: 5
Donna VanDyke
Ordered on approx 1950 to pick up @ 2015 when they said they didn't have our order, hadn't come over yet. Wouldn't make us our order. Left went over to Farmers Boys. This place is a joke
Atmosphere: 2
Food: 1
Service: 2
Jesse Verdi
This place had a great team. You could tell because they were like family and even the younger staff were confident and did excellent.
My experience was with William. I walked into the Lake Elsinore store and he was the front person.. I had movers at the house helping unload the truck and asked William the size of taco's and if they had like a value pack of 20 or so.. He was like, well let's see, and pulled up the screen options tinkered around and said yeah here's a 12 pack and salad, but for two it was like $65 and I was going to pay but he said or and found me a perfect combo with chips and salsa and I so happy. He just was a good guy, interested in where I moved to and why I left and came back, and where my son was. Like we had been long lost friends. It was a true human interaction that I thought was lost in newer generations. I value these because more times than not the restaurant person (especially not if in a waiteress transaction) anything outside give me burger and coke will be met with disinterested eye rolls.
Thanks William and thank you El Pollo Loco
Atmosphere: 4
Food: 4
Service: 5
Eddy Bretado
The food is consistent to the flavors that you would expect from this restaurant chain. However the service was poor. Everything was done self-serve on the kiosk that was filthy. There is no customer service except the person calling out your number after they fix your food. It is a shame that there is no more customer service at this restaurant and now you have to do everything yourself. In the end one of the employees had to help us with the kiosk because the option to add extra creamy dressing was not available on the screen so we had to wait until an employee was available to help us.
teresa ruddy
One of my favorite places to eat.
Craig M
I have not been to El Apollo Loco for years but decided to tonight. After my experience, I had to pull over after I literally just left to write a review. I don’t know the workers name but the lady who helped me at the drive thru window was the most kind, happy and cheerful worker I’ve ever seen. She was very positive and upbeat, and just had a way about her that made you feel welcome and you can tell it was her genuine energy. I can truly say I have a better vibe about coming here just because of her and her positive attitude. I visited at 10:18pm 9/23/2024. Amazing worker.
Atmosphere: 5
Food: 5
Service: 5
Emily Flores
I love coming here especially in the afternoon they are always so welcoming as I order the worker there I think her name was Melanie was so polite very kind even offered me the chips and guacamole which was so delicious definitely will be going back and the manager was very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grande Avocado Chicken Bowl
Greg Gutierrez
Over all it was a good experience. But it's been a little frustrating at times when the employee's forget to give you forks and spoons and napkins when you have your order to go and I think I've only had two incidents where the chicken was really dry and tasted like a couple day old chicken .but so far it's better then jack in the box service .FYI how about a smile and greet the customer once in a while and makes us feel welcome.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Grande Avocado Chicken Bowl
Breanna Mesa
The food at El Pollo Loco was delicious, but the experience was dampened by the condition of the all-gender bathroom. Unfortunately, it had a strong smell of urine, which made it unpleasant to use. I’m not a fan of sharing restrooms with men who don't clean up after themselves.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Grande Avocado Chicken Bowl
Rafael Cruz
Thank you thank you thank you ❤️❤️❤️ excellent cervisio
Cheaper than Most of the fast Food places, friendlier than Most of the other places as well and always has great food too!
Parking: Plenty of space as it's located in a shopping center.
Kid-friendliness: They are friendly to everyone
Wheelchair accessibility: Wheelchair ramp is right in front of the doors and easy to access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pico De Gallo Medium, Avocado Salsa Hot, House Salsa Mild, Original Pollo Bowl
Chef Frederick James Skaggs
Chicken was dry. .service was average. No greetings
Atmosphere: 2
Food: 2
Service: 3
Rayleen P
Stopped by to grab some chicken breast for dinner. I was thankful they were of normal size this time and not tiny. It was delicious thank you!
Food: 5
Service: 5
Jay Krech
I eat here fairly often. The issue I have with this location, I believe is with the manager. This is not a big deal but it did bother me. I placed a drive thru order for two tacos and two brc burritos. When I got home I found that they only gave me a single burrito. Fortunately I had receipt and went back the restaurant next day. The cashier said I would have to talk to the manager. He looked my receipt over then gave me a suspicious look. He begrudgingly gave me another burrito without even talking to me. No sorry. Just a very rude attitude. I’m sure there are a lot of scams but please next time give me the benefit of a doubt. Not a serious issue but enough that I won’t be back.
Atmosphere: 4
Food: 5
Service: 3
Skylar Sandoval
last two times i’ve come here the burrito bowls are full of water because they don’t drain the beans
Excellent location. Good customer service. Dining tables could be kept a little more clean.
Atmosphere: 4
Food: 5
Service: 5
Ordered on approx 1950 to pick up @ 2015 when they said they didn't have our order, hadn't come over yet. Wouldn't make us our order. Left went over to Farmers Boys. This place is a joke
Atmosphere: 2
Food: 1
Service: 2
This place had a great team. You could tell because they were like family and even the younger staff were confident and did excellent.
My experience was with William. I walked into the Lake Elsinore store and he was the front person.. I had movers at the house helping unload the truck and asked William the size of taco's and if they had like a value pack of 20 or so.. He was like, well let's see, and pulled up the screen options tinkered around and said yeah here's a 12 pack and salad, but for two it was like $65 and I was going to pay but he said or and found me a perfect combo with chips and salsa and I so happy. He just was a good guy, interested in where I moved to and why I left and came back, and where my son was. Like we had been long lost friends. It was a true human interaction that I thought was lost in newer generations. I value these because more times than not the restaurant person (especially not if in a waiteress transaction) anything outside give me burger and coke will be met with disinterested eye rolls.
Thanks William and thank you El Pollo Loco
Atmosphere: 4
Food: 4
Service: 5
The food is consistent to the flavors that you would expect from this restaurant chain. However the service was poor. Everything was done self-serve on the kiosk that was filthy. There is no customer service except the person calling out your number after they fix your food. It is a shame that there is no more customer service at this restaurant and now you have to do everything yourself. In the end one of the employees had to help us with the kiosk because the option to add extra creamy dressing was not available on the screen so we had to wait until an employee was available to help us.
One of my favorite places to eat.
I have not been to El Apollo Loco for years but decided to tonight. After my experience, I had to pull over after I literally just left to write a review. I don’t know the workers name but the lady who helped me at the drive thru window was the most kind, happy and cheerful worker I’ve ever seen. She was very positive and upbeat, and just had a way about her that made you feel welcome and you can tell it was her genuine energy. I can truly say I have a better vibe about coming here just because of her and her positive attitude. I visited at 10:18pm 9/23/2024. Amazing worker.
Atmosphere: 5
Food: 5
Service: 5
I love coming here especially in the afternoon they are always so welcoming as I order the worker there I think her name was Melanie was so polite very kind even offered me the chips and guacamole which was so delicious definitely will be going back and the manager was very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grande Avocado Chicken Bowl
Over all it was a good experience. But it's been a little frustrating at times when the employee's forget to give you forks and spoons and napkins when you have your order to go and I think I've only had two incidents where the chicken was really dry and tasted like a couple day old chicken .but so far it's better then jack in the box service .FYI how about a smile and greet the customer once in a while and makes us feel welcome.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Grande Avocado Chicken Bowl
The food at El Pollo Loco was delicious, but the experience was dampened by the condition of the all-gender bathroom. Unfortunately, it had a strong smell of urine, which made it unpleasant to use. I’m not a fan of sharing restrooms with men who don't clean up after themselves.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Grande Avocado Chicken Bowl
Thank you thank you thank you ❤️❤️❤️ excellent cervisio
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cheaper than Most of the fast Food places, friendlier than Most of the other places as well and always has great food too!
Parking: Plenty of space as it's located in a shopping center.
Kid-friendliness: They are friendly to everyone
Wheelchair accessibility: Wheelchair ramp is right in front of the doors and easy to access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pico De Gallo Medium, Avocado Salsa Hot, House Salsa Mild, Original Pollo Bowl
Chicken was dry. .service was average.
No greetings
Atmosphere: 2
Food: 2
Service: 3
Stopped by to grab some chicken breast for dinner. I was thankful they were of normal size this time and not tiny. It was delicious thank you!
Food: 5
Service: 5
I eat here fairly often. The issue I have with this location, I believe is with the manager. This is not a big deal but it did bother me.
I placed a drive thru order for two tacos and two brc burritos. When I got home I found that they only gave me a single burrito. Fortunately I had receipt and went back the restaurant next day. The cashier said I would have to talk to the manager.
He looked my receipt over then gave me a suspicious look. He begrudgingly gave me another burrito without even talking to me. No sorry. Just a very rude attitude.
I’m sure there are a lot of scams but please next time give me the benefit of a doubt. Not a serious issue but enough that I won’t be back.
Atmosphere: 4
Food: 5
Service: 3
last two times i’ve come here the burrito bowls are full of water because they don’t drain the beans
Atmosphere: 3
Food: 1
Service: 4
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