If I could give this review a zero I would, I have never in my life experienced someone being this rude and condescending right off the bat. I’m talking about Estella, she is a horrible choice to have working anywhere. Right when I pulled up to the window she asked in a rude tone what’s the name on our order. No one asked for my name on my order so I was confused. I gave her a name but turns out she was just assuming we had a mobile order. We proceeded to tell her we got our order taken at the speaker and in the rudest tone I’ve ever heard in my life she goes, “what did you order, I didn’t take your order?” After telling her fifteen times what I ordered. And then she goes we don’t have a mobile order with those items after I already told her I did not place a mobile order. After the fiftieth time of telling her I definitely did not place a mobile order she has the audacity to treat me like I placed a mobile order and insists that if I just placed the order than the food won’t be ready. I never placed a mobile order! Honestly I think this worker may have been under the influence of alcohol. I can’t even add the whole conversation because it was so long of us going back and forth with her acting like we’re trying to steal someone’s order. With how rude and unprofessional she was, I ended up driving away. Also, whoever the guy was working with her was obviously terrified of her, makes me think she’s always acts like this. I’d like to add her shirt was untucked she was not wearing a name tag, or anything to cover her hair, and with my sister working at a different jack in the box I know that’s not okay and unprofessional. I ended up asking for her name and in a sweet little tone she goes, “I’m Estella.” I have never made a review for anywhere before this, I’ve never received such horrible service, I have never ever been treated like I am stupid before. With her tone I genuinely felt sad. I have never been treated like this anywhere. I go to this specific jack in the box all the time, and have never experienced such poor service. I’d like to mention her name one more time, it’s Estella!
Atmosphere: 1
Food: 1
Service: 1
ibarra arturo
Arrived 3:30. No service. 3 cars are parked in front as well. Me and another car were given silent treatment. Ee just left.
Lawrence Gilstrap
Gave me food poisoning with undercooked eggs or cross contamination
Sierra Pruner
Decided to give these guys a try again while getting a quick bite before going on a 2 hour drive. I ordered the tacos and got 98% lettuce and a PINCH of meat ? That AND the wait in the line was a good 25 min. Again, why build two lines to only ever have one open. This place keeps disappointing me Back to Back. That nightmare you guys have do NOT care about anything, just slapping the food together and its either messy or made wrong.
Atmosphere: 1
Food: 1
Service: 1
Michael Picou
Don't hand your card to window driver thru as your card info will be stolen and used for unauthorized purchases. This location is on Riverside dr.,Lake Elsinore, CA 92530.
Atmosphere: 4
Food: 5
Service: 3
Levi Malnar
Waiting for 15 min for a breakfast sandwich is out of control... had to park in front and just think about life and write this review. Hire more people
Atmosphere: 1
Food: 1
Service: 1
Bryan Biersack
I work on a different location and my manager gave me a coupon redeemable in any location, came to this store and ANGELICA didn’t honor my coupon saying “this is a corporate store”, she was rude and on top of that, she forgot to give me my drink, it’s disgusting corporate stores treats a costumer like that, she should be fired
Atmosphere: 1
Food: 1
Service: 1
Silviano Martinez
Wonderful staff and great
Atmosphere: 5
Food: 5
Service: 5
Onthe hunt22
Ever since the new remodel with the second drive thru, I have yet to see it in use. Got lunch today only one drive thru open, the line was blocking customers trying to back out of the parking space trying to leave. If it was open this wouldn’t have happened. I have seen them change the drive thru signs on the menu, I don’t know why it’s never used. Make it make sense ? Food was good tho.
Atmosphere: 3
Food: 5
Service: 3
Kierre Farrell
Food was cold and why the hell so they charge yoy for ranch if you ordered a large curly fry, chicken wrap, and 2 chicken sandwiches. I think it's absolutely crazy
We stopped because my gf was having a panic attack, The employee behind the counter was quick to get a bag of ice for her to put behind her head. She went out of her way to help. Great customer service. They are very helpful at this location. Thank you so much.
Service: 5
Joseph Smith
Consistent
Atmosphere: 5
Food: 5
Service: 5
Frostbyte33
Damn some employees are just tired of seeing me. I am (was) a regular coming in a few times a week. There are these two girls that will just hand me the food without eye contact or a word. Ok…..I’ll stop coming in. Sorry for bothering.
Service: 3
David Garcia
Pricey
Atmosphere: 5
Food: 5
Service: 5
Cliff Lans
For the price: food ok, service excellent!!! Staff overall friendly & helpful. Cliff Lans Moved next door; walk to eat. Exercise & vitamin D.
If I could give this review a zero I would, I have never in my life experienced someone being this rude and condescending right off the bat. I’m talking about Estella, she is a horrible choice to have working anywhere. Right when I pulled up to the window she asked in a rude tone what’s the name on our order. No one asked for my name on my order so I was confused. I gave her a name but turns out she was just assuming we had a mobile order. We proceeded to tell her we got our order taken at the speaker and in the rudest tone I’ve ever heard in my life she goes, “what did you order, I didn’t take your order?” After telling her fifteen times what I ordered. And then she goes we don’t have a mobile order with those items after I already told her I did not place a mobile order. After the fiftieth time of telling her I definitely did not place a mobile order she has the audacity to treat me like I placed a mobile order and insists that if I just placed the order than the food won’t be ready. I never placed a mobile order! Honestly I think this worker may have been under the influence of alcohol. I can’t even add the whole conversation because it was so long of us going back and forth with her acting like we’re trying to steal someone’s order. With how rude and unprofessional she was, I ended up driving away. Also, whoever the guy was working with her was obviously terrified of her, makes me think she’s always acts like this. I’d like to add her shirt was untucked she was not wearing a name tag, or anything to cover her hair, and with my sister working at a different jack in the box I know that’s not okay and unprofessional. I ended up asking for her name and in a sweet little tone she goes, “I’m Estella.” I have never made a review for anywhere before this, I’ve never received such horrible service, I have never ever been treated like I am stupid before. With her tone I genuinely felt sad. I have never been treated like this anywhere. I go to this specific jack in the box all the time, and have never experienced such poor service. I’d like to mention her name one more time, it’s Estella!
Atmosphere: 1
Food: 1
Service: 1
Arrived 3:30. No service. 3 cars are parked in front as well. Me and another car were given silent treatment. Ee just left.
Gave me food poisoning with undercooked eggs or cross contamination
Decided to give these guys a try again while getting a quick bite before going on a 2 hour drive. I ordered the tacos and got 98% lettuce and a PINCH of meat ? That AND the wait in the line was a good 25 min. Again, why build two lines to only ever have one open. This place keeps disappointing me Back to Back. That nightmare you guys have do NOT care about anything, just slapping the food together and its either messy or made wrong.
Atmosphere: 1
Food: 1
Service: 1
Don't hand your card to window driver thru as your card info will be stolen and used for unauthorized purchases.
This location is on Riverside dr.,Lake Elsinore, CA 92530.
Atmosphere: 4
Food: 5
Service: 3
Waiting for 15 min for a breakfast sandwich is out of control... had to park in front and just think about life and write this review. Hire more people
Atmosphere: 1
Food: 1
Service: 1
I work on a different location and my manager gave me a coupon redeemable in any location, came to this store and ANGELICA didn’t honor my coupon saying “this is a corporate store”, she was rude and on top of that, she forgot to give me my drink, it’s disgusting corporate stores treats a costumer like that, she should be fired
Atmosphere: 1
Food: 1
Service: 1
Wonderful staff and great
Atmosphere: 5
Food: 5
Service: 5
Ever since the new remodel with the second drive thru, I have yet to see it in use. Got lunch today only one drive thru open, the line was blocking customers trying to back out of the parking space trying to leave. If it was open this wouldn’t have happened. I have seen them change the drive thru signs on the menu, I don’t know why it’s never used. Make it make sense ? Food was good tho.
Atmosphere: 3
Food: 5
Service: 3
Food was cold and why the hell so they charge yoy for ranch if you ordered a large curly fry, chicken wrap, and 2 chicken sandwiches. I think it's absolutely crazy
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
We stopped because my gf was having a panic attack, The employee behind the counter was quick to get a bag of ice for her to put behind her head.
She went out of her way to help. Great customer service. They are very helpful at this location.
Thank you so much.
Service: 5
Consistent
Atmosphere: 5
Food: 5
Service: 5
Damn some employees are just tired of seeing me. I am (was) a regular coming in a few times a week. There are these two girls that will just hand me the food without eye contact or a word. Ok…..I’ll stop coming in. Sorry for bothering.
Service: 3
Pricey
Atmosphere: 5
Food: 5
Service: 5
For the price: food ok, service excellent!!!
Staff overall friendly & helpful.
Cliff Lans
Moved next door; walk to eat. Exercise & vitamin D.
Atmosphere: 4
Food: 3
Service: 5
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