Came here for the first time while waiting for my car to get fixed at a car shop down the street. It has a nice big lobby with plenty of seating. The gentleman with really nice teeth was very kind when I asked for the bathroom code. So far so good…
Unfortunately, a bit later two young girls, probably in their teens, came and sat at the table beside me. I overheard them saying they needed to charge their phones to call their parents and how they barely had any money on them. The lobby was near empty with only 1 other lady besides us sitting at another table. About 5 minutes since the young girls entered, one of the female baristas decided to press upon them their policy of “only paying customers can stay in the lobby.” It just rubbed me to the wrong way as these were just kids trying to charge their phones not bothering anybody in a near empty lobby.
I didn’t want to be too in their business, but before I could say anything, one of the young girls went up and ordered a drink. When she got back to their table, I told them “I’m sorry they had to be treated that way” and asked her how much the drink cost. She told me like $6 so I gave her cash to give her money back for the drink. Compassion goes a long way, especially when in public in front of other customers. Overall 2 ⭐️
Atmosphere: 1
Food: 3
Service: 2
Eric Becerra
With the new set of rules, it’s hard to not be disappointed how horrible this establishment has become. Not only did I have to wait in line for about 10 minutes to order a cup of water on a hot day, Now I’m being basically forced to buy something in order to even have water. To put blame on homelessness, these decisions were made so unfair for people that been that that plaza for years and even work there. I do apologize to the cashier that seemed apologetic after I changed my voice upon hearing such an idiotic rule, I’m sorry.
P.S. do better
Atmosphere: 3
Food: 2
Service: 1
Chinese C
Very slow there's no one in line and it still takes way to long to get your drink should have gone to Dutch bros across the street
Jorge Silva
Horrible service rude managers that called the cops and trespassed me for no reason LAWSUIT COMING
AVOID ALL STARBUCKS ITS ALL DUTCH BROS NOW.
We are back to those days where the managers go on power trips and call the cops on you for no reason.
Discrimination to the MAX.....AVOID THESE RUDE MANAGERS AND EMPLOYEES
TAKE YOUR MONEY SOME WHERE ELSE
Lorenzo
Poor customer service
Atmosphere: 1
Service: 1
Rodrigo Bautista
Didn’t want to serve me I really didn’t like this and I don’t think the workers deserve to have a job
Service: 1
Gina
Rude and they are very unorganized and they have not been trained well on how to make drinks smh
Kianna R
Their accuracy is incredibly inconsistent. I asked for an oatmeal with 2 nutmelodies and agave syrup, and I received 2 dried fruit and no agave. Additionally I asked for an iced caramel latte and received a latte with no syrup.
Very bad service. Every Saturday that I go i ask for 4 mango dragonfruit lemonades with extra fruit and she only gives me 5 little pieces in each drink. Very pale drink. Didn't like my drink nor the service I got
Henry Quake
My coffee always comes out hot and if it's not I don't want it so it's really important to me too have hot coffee
Jenee Amador
I want to thank the staff for the wonderful service i received this a.m. Very rarely do i have the time to treat myself. This a.m. i did not see a line & i took a chance to drive through. SO happy i did. My dog enjoyed his 1st pup cup, The service was pleasantly inviting & my drink was PERFECT. Thank you for making my day👍
Caramia Infantino
I am a massive supporter of Starbucks, but this location will never ever get my business again after today. I walked in behind a very, obviously super pregnant young woman who by the way had just come out of the drive-through line. It took about three minutes for anyone to even notice us at the counter. The lady said that she would be with us in a moment, the woman in front of me, she just needed the code for the restroom as she is literally about to pee her pants. The lady with an attitude that was working there with colored hair, stated that she needed to purchase something. The woman then told her she had just come out of the drive-through so reluctantly, the lady gave her the code, but as soon as she turned her back to go to the restroom, the woman signal to another coworker, rolled her eyes and shook her head no… I was incredibly shocked by the behavior. I did go on to tell them that they cannot deny a pregnant woman access to the restroom and they continue arguing with me stating that it is a Starbucks policy. I will just leave this here for further reference, but Starbucks is looking for a serious lawsuit if this continues and the wrong person is told they can’t use the restroom… and by the way, if you are charging people to use the restroom, please make sure that the facilities have everything required… I went to the restroom after making a purchase and there were no seat covers and barely any toilet paper and it was super messy on the floor
The Restroom Access Act requires businesses to provide immediate access to a toilet facility for individuals with eligible medical conditions, including pregnancy,
Beth Wolfenbarger
I run a local business and go in every morning for my coffee and egg bites. The girls in the morning know my order and are always smiling and pleasant. Today I got a note on my cup saying Good Morning. It's little things like these that make great team members. I love my local Stsrbucks.
I love this place
Atmosphere: 5
Food: 5
Service: 5
I feel uncomfortable coming back here now.
Came here for the first time while waiting for my car to get fixed at a car shop down the street. It has a nice big lobby with plenty of seating. The gentleman with really nice teeth was very kind when I asked for the bathroom code. So far so good…
Unfortunately, a bit later two young girls, probably in their teens, came and sat at the table beside me. I overheard them saying they needed to charge their phones to call their parents and how they barely had any money on them. The lobby was near empty with only 1 other lady besides us sitting at another table. About 5 minutes since the young girls entered, one of the female baristas decided to press upon them their policy of “only paying customers can stay in the lobby.” It just rubbed me to the wrong way as these were just kids trying to charge their phones not bothering anybody in a near empty lobby.
I didn’t want to be too in their business, but before I could say anything, one of the young girls went up and ordered a drink. When she got back to their table, I told them “I’m sorry they had to be treated that way” and asked her how much the drink cost. She told me like $6 so I gave her cash to give her money back for the drink. Compassion goes a long way, especially when in public in front of other customers. Overall 2 ⭐️
Atmosphere: 1
Food: 3
Service: 2
With the new set of rules, it’s hard to not be disappointed how horrible this establishment has become. Not only did I have to wait in line for about 10 minutes to order a cup of water on a hot day, Now I’m being basically forced to buy something in order to even have water. To put blame on homelessness, these decisions were made so unfair for people that been that that plaza for years and even work there. I do apologize to the cashier that seemed apologetic after I changed my voice upon hearing such an idiotic rule, I’m sorry.
P.S. do better
Atmosphere: 3
Food: 2
Service: 1
Very slow there's no one in line and it still takes way to long to get your drink should have gone to Dutch bros across the street
Horrible service rude managers that called the cops and trespassed me for no reason LAWSUIT COMING
AVOID ALL STARBUCKS ITS ALL DUTCH BROS NOW.
We are back to those days where the managers go on power trips and call the cops on you for no reason.
Discrimination to the MAX.....AVOID THESE RUDE MANAGERS AND EMPLOYEES
TAKE YOUR MONEY SOME WHERE ELSE
Poor customer service
Atmosphere: 1
Service: 1
Didn’t want to serve me I really didn’t like this and I don’t think the workers deserve to have a job
Service: 1
Rude and they are very unorganized and they have not been trained well on how to make drinks smh
Their accuracy is incredibly inconsistent. I asked for an oatmeal with 2 nutmelodies and agave syrup, and I received 2 dried fruit and no agave. Additionally I asked for an iced caramel latte and received a latte with no syrup.
Restaurantji Recommends
Very bad service. Every Saturday that I go i ask for 4 mango dragonfruit lemonades with extra fruit and she only gives me 5 little pieces in each drink. Very pale drink. Didn't like my drink nor the service I got
My coffee always comes out hot and if it's not I don't want it so it's really important to me too have hot coffee
I want to thank the staff for the wonderful service i received this a.m. Very rarely do i have the time to treat myself. This a.m. i did not see a line & i took a chance to drive through. SO happy i did. My dog enjoyed his 1st pup cup, The service was pleasantly inviting & my drink was PERFECT. Thank you for making my day👍
I am a massive supporter of Starbucks, but this location will never ever get my business again after today. I walked in behind a very, obviously super pregnant young woman who by the way had just come out of the drive-through line. It took about three minutes for anyone to even notice us at the counter. The lady said that she would be with us in a moment, the woman in front of me, she just needed the code for the restroom as she is literally about to pee her pants. The lady with an attitude that was working there with colored hair, stated that she needed to purchase something. The woman then told her she had just come out of the drive-through so reluctantly, the lady gave her the code, but as soon as she turned her back to go to the restroom, the woman signal to another coworker, rolled her eyes and shook her head no… I was incredibly shocked by the behavior. I did go on to tell them that they cannot deny a pregnant woman access to the restroom and they continue arguing with me stating that it is a Starbucks policy. I will just leave this here for further reference, but Starbucks is looking for a serious lawsuit if this continues and the wrong person is told they can’t use the restroom… and by the way, if you are charging people to use the restroom, please make sure that the facilities have everything required… I went to the restroom after making a purchase and there were no seat covers and barely any toilet paper and it was super messy on the floor
The Restroom Access Act requires businesses to provide immediate access to a toilet facility for individuals with eligible medical conditions, including pregnancy,
I run a local business and go in every morning for my coffee and egg bites. The girls in the morning know my order and are always smiling and pleasant. Today I got a note on my cup saying Good Morning. It's little things like these that make great team members. I love my local Stsrbucks.
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