I placed an order through Grubhub and unfortunately received the wrong items. When I contacted the Subway location, Joshua provided excellent customer service. He handled the issue quickly and ensured that the correct order was delivered. His professionalism and dedication were greatly appreciated. Thank you, Joshua, for going above and beyond!
Service: 5
Shanea Johnson
I leave reviews regularly, but this one is especially important because this situation was not just bad service — it was dangerous and completely unacceptable.
This Subway location has a history of carelessness. The first time I had an issue, they ignored a clear allergy warning and used a knife that had been in contact with tomatoes — which my child is severely allergic to — to prepare our food. That could have caused a life-threatening reaction. At the time, I didn’t have my receipt and decided to let it go because my daughter’s health was my top priority.
But this latest incident crossed every line.
On Monday around 1:00 PM, my fiancé and I picked up an order I placed online. When we arrived, there was no manager on duty, only a young crew member. We went home and began eating, and about halfway through his sandwich, my fiancé discovered the bacon was raw and undercooked. Not just a little soft — uncooked and unsafe to eat.
This is a serious food safety violation. Undercooked pork can cause illnesses like Salmonella or Trichinosis, which can lead to hospitalization or worse.
I immediately planned to report it. The next day, I went back to the store, again there was no manager, so I explained the situation to another crew member and left my full name and phone number. I was assured the manager would call me. That never happened.
On day three, I finally reached the manager by phone. Instead of taking responsibility or offering to fix the situation, they blamed me, claiming too much time had passed — even though I reported it right away and followed every step they told me to take.
Not only is this unprofessional, but it violates several health and consumer protection laws:
FDA Food Code & USDA Regulations – Serving undercooked pork is a direct violation of national food safety rules.
California Retail Food Code (Cal. Health & Safety Code §§ 113996, 114093) – Food establishments must cook food to safe internal temperatures and follow proper sanitary practices.
Implied Warranty of Merchantability (UCC § 2-314) – Selling unsafe, contaminated, or undercooked food breaches the legal warranty that food must be safe for consumption.
Negligence & Liability – Ignoring my allergy warning before and now serving raw meat puts lives at risk and opens the business to potential lawsuits if someone is harmed.
At this point, they’ve shown no accountability, no concern for customer health, and a total disregard for basic food safety.
⚠️ My warning to others: If you have allergies, health concerns, or simply expect safe food, be very careful eating here. Mistakes like these aren’t minor — they can make someone seriously ill or worse
Atmosphere: 1
Food: 1
Service: 1
Kaitlin Madrid
Great place, friendly and helpful staff.
Atmosphere: 5
Food: 5
Service: 5
Taylor McDonald
My experience was very different than many of the previous reviews. It was clean and the staff was friendly. The sandwich artist that helped us was great - I wish I remembered her name! Positive body language - like she wanted to help vs had to help, loud and clear voice, and just nice. Eyebrow raising 1st time visit but in a good way. Hope my next visit is just as good.
Atmosphere: 4
Food: 4
Service: 5
David Rowley
Time is 11:20 am and the guy and girl working very hard, this sandwich is 👍 great
Atmosphere: 5
Food: 5
Service: 5
Linda Davis
Walked in to the subway on Riverside Dr in lake Elsinore in experience was the worst I have ever seen that don't want to help you they roll there eyes at you and then walk to the back where the guy is at and talk crap and the guy is laughing the worst service ever is at this store and the girl was the same one I had a bad experience with before I will be calling the main office on Monday
Cyndi Hamburg
This is terrible, look at the bread, the meat was do done it was tasteless.
Food: 1
Recommended dishes: Sandwich
Ethan Murphy
They cant seem to make a sandwich correctly. They will lie straight to your face that they put the correct types of meat on the sandwich when I can see them only put one on. This has happened to me multiple times only at this location.
Atmosphere: 1
Food: 1
Service: 1
Greg Gutierrez
Walking into this subway shop is an awful experience the minute I walk in they don't usually greet you and when they do greet you it's not as welcoming as you might expect they don't attend to you right away it takes them over 10 minutes and if they are making sandwiches for pick up orders they completely ignore you they don't even look at you at let you know they will help you as soon as possible or atleast one of the girls should attend to walk in customers while the other finishes the pick up orders .they are completely rude in doing that some of the customers that come in are on a lunch break from work and to be waiting over 15 minutes ir ridiculous. The last time I was there it took them 25 minutes to help me and take my order and the entire time I was standing there not one of them apologizes for the delay in service it's like your invisible and it was just me one customer. I do not recommend this joint unless you have time to spare or too lazy to drive a few miles away to the next subway or you have an attitude to match there's.
Atmosphere: 1
Food: 2
Service: 1
GlitterFactory 1
Clean. Fresh. Good service too
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: The Boss, Sandwich, White Chip Macadamia Nut, Cookies, Subway Club, Savory Rotisserie-Style Chicken Caesar Signature Wrap, Chocolate Chip Cookie, Oven Roasted Turkey, All-American Club, B L T, Oven Roasted Turkey & Ham, The Beast
I got food poisoning, and I've been sick for 3 days and maybe longer. Couldn't eat the 1st day I was sick, and I'm barely getting used to eating again. It was an oven roasted turkey sandwich I got that made me bleh.
Atmosphere: 5
Food: 1
Service: 5
Kevin Williams
Sandwich were nasty!
Atmosphere: 3
Food: 1
Service: 3
Anne P
Friendly, quick service. Clean restroom. I love the wraps. Easy to eat, still filled with all the veggies I love. The bacon turkey one is especially tasty. I ordered a churro but was disappointed it was a bit soggy.
Kid-friendliness: Like any other Subway, kids will love their subs.
Wheelchair accessibility: Easy to get in and out
Atmosphere: 5
Food: 5
Service: 5
pholar 92
Not that good
Atmosphere: 3
Food: 4
Service: 4
Lidia Lugo
Service employees care me about phone orders I was
I placed an order through Grubhub and unfortunately received the wrong items. When I contacted the Subway location, Joshua provided excellent customer service. He handled the issue quickly and ensured that the correct order was delivered. His professionalism and dedication were greatly appreciated. Thank you, Joshua, for going above and beyond!
Service: 5
I leave reviews regularly, but this one is especially important because this situation was not just bad service — it was dangerous and completely unacceptable.
This Subway location has a history of carelessness. The first time I had an issue, they ignored a clear allergy warning and used a knife that had been in contact with tomatoes — which my child is severely allergic to — to prepare our food. That could have caused a life-threatening reaction. At the time, I didn’t have my receipt and decided to let it go because my daughter’s health was my top priority.
But this latest incident crossed every line.
On Monday around 1:00 PM, my fiancé and I picked up an order I placed online. When we arrived, there was no manager on duty, only a young crew member. We went home and began eating, and about halfway through his sandwich, my fiancé discovered the bacon was raw and undercooked. Not just a little soft — uncooked and unsafe to eat.
This is a serious food safety violation. Undercooked pork can cause illnesses like Salmonella or Trichinosis, which can lead to hospitalization or worse.
I immediately planned to report it. The next day, I went back to the store, again there was no manager, so I explained the situation to another crew member and left my full name and phone number. I was assured the manager would call me. That never happened.
On day three, I finally reached the manager by phone. Instead of taking responsibility or offering to fix the situation, they blamed me, claiming too much time had passed — even though I reported it right away and followed every step they told me to take.
Not only is this unprofessional, but it violates several health and consumer protection laws:
FDA Food Code & USDA Regulations – Serving undercooked pork is a direct violation of national food safety rules.
California Retail Food Code (Cal. Health & Safety Code §§ 113996, 114093) – Food establishments must cook food to safe internal temperatures and follow proper sanitary practices.
Implied Warranty of Merchantability (UCC § 2-314) – Selling unsafe, contaminated, or undercooked food breaches the legal warranty that food must be safe for consumption.
Negligence & Liability – Ignoring my allergy warning before and now serving raw meat puts lives at risk and opens the business to potential lawsuits if someone is harmed.
At this point, they’ve shown no accountability, no concern for customer health, and a total disregard for basic food safety.
⚠️ My warning to others: If you have allergies, health concerns, or simply expect safe food, be very careful eating here. Mistakes like these aren’t minor — they can make someone seriously ill or worse
Atmosphere: 1
Food: 1
Service: 1
Great place, friendly and helpful staff.
Atmosphere: 5
Food: 5
Service: 5
My experience was very different than many of the previous reviews. It was clean and the staff was friendly. The sandwich artist that helped us was great - I wish I remembered her name! Positive body language - like she wanted to help vs had to help, loud and clear voice, and just nice.
Eyebrow raising 1st time visit but in a good way. Hope my next visit is just as good.
Atmosphere: 4
Food: 4
Service: 5
Time is 11:20 am and the guy and girl working very hard, this sandwich is 👍 great
Atmosphere: 5
Food: 5
Service: 5
Walked in to the subway on Riverside Dr in lake Elsinore in experience was the worst I have ever seen that don't want to help you they roll there eyes at you and then walk to the back where the guy is at and talk crap and the guy is laughing the worst service ever is at this store and the girl was the same one I had a bad experience with before I will be calling the main office on Monday
This is terrible, look at the bread, the meat was do done it was tasteless.
Food: 1
Recommended dishes: Sandwich
They cant seem to make a sandwich correctly. They will lie straight to your face that they put the correct types of meat on the sandwich when I can see them only put one on. This has happened to me multiple times only at this location.
Atmosphere: 1
Food: 1
Service: 1
Walking into this subway shop is an awful experience the minute I walk in they don't usually greet you and when they do greet you it's not as welcoming as you might expect they don't attend to you right away it takes them over 10 minutes and if they are making sandwiches for pick up orders they completely ignore you they don't even look at you at let you know they will help you as soon as possible or atleast one of the girls should attend to walk in customers while the other finishes the pick up orders .they are completely rude in doing that some of the customers that come in are on a lunch break from work and to be waiting over 15 minutes ir ridiculous. The last time I was there it took them 25 minutes to help me and take my order and the entire time I was standing there not one of them apologizes for the delay in service it's like your invisible and it was just me one customer. I do not recommend this joint unless you have time to spare or too lazy to drive a few miles away to the next subway or you have an attitude to match there's.
Atmosphere: 1
Food: 2
Service: 1
Clean. Fresh. Good service too
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: The Boss, Sandwich, White Chip Macadamia Nut, Cookies, Subway Club, Savory Rotisserie-Style Chicken Caesar Signature Wrap, Chocolate Chip Cookie, Oven Roasted Turkey, All-American Club, B L T, Oven Roasted Turkey & Ham, The Beast
Restaurantji Recommends
I got food poisoning, and I've been sick for 3 days and maybe longer. Couldn't eat the 1st day I was sick, and I'm barely getting used to eating again. It was an oven roasted turkey sandwich I got that made me bleh.
Atmosphere: 5
Food: 1
Service: 5
Sandwich were nasty!
Atmosphere: 3
Food: 1
Service: 3
Friendly, quick service. Clean restroom.
I love the wraps. Easy to eat, still filled with all the veggies I love. The bacon turkey one is especially tasty.
I ordered a churro but was disappointed it was a bit soggy.
Kid-friendliness: Like any other Subway, kids will love their subs.
Wheelchair accessibility: Easy to get in and out
Atmosphere: 5
Food: 5
Service: 5
Not that good
Atmosphere: 3
Food: 4
Service: 4
Service employees care me about phone orders I was
Atmosphere: 4
Food: 4
Service: 2
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