I ordered through the Chipotle app today, and a Dasher stole my order. I called DoorDash, and I was told to contact Chipotle Customer Service. When I called, it was after hours, so l decided to go to Chipotle to see if they could help me better with the situation. When I walked in, I was met with negative energy, and I felt bad because this is a Chipotle in my neighborhood. I order from here all the time, so l didn't expect to be treated with such negativity and poor customer service, especially since I was the one who got my order stolen. I was treated as if I did something wrong, even though I just wanted to come to my neighborhood Chipotle for help with the issue. I spoke to two managers; one girl was very helpful, and I appreciate her, but everyone else responded with backlash and bad attitudes. This made me feel very uncomfortable because I am just a customer trying to get assistance with a stolen order. Instead of receiving good customer service and help, I encountered a lot of bad attitude and misunderstanding from the staff.
Atmosphere: 1
Service: 1
Savannah Humburger
I absolutely love all the workers will only go to this one
Atmosphere: 5
Food: 5
Service: 5
Matthew Leahy
Finally found a chipotle not skimping on the burrito. They packed an amazing sized delicious carne asada burrito
Atmosphere: 4
Food: 4
Service: 5
Ms E
One of my favorite places for fast food
Atmosphere: 5
Food: 5
Service: 5
H B
They rarely confirm if my rewards scan went through or not which it often doesn't and I get asked to scan again.
They dont even bother at this one.
Atmosphere: 1
Food: 2
Service: 1
Ruane Bill
Bruh, this place has gone downhill so fast. Chipotle used to be the spot nowadays it's $18 for 1 bowl with no tortillas on the side!!!
Atmosphere: 1
Food: 1
Service: 3
Fernando Nieves
Needs cleaning
Atmosphere: 4
Food: 4
Service: 4
Noel Perez
The best customer service in Chipotle
Atmosphere: 5
Food: 5
Service: 5
Alexia Pantaleon
Came in today 10/8 at 7:30pm the counter were the food Sits was super dirty they didnt have various options of food! I think was got me more upset was that they let me get food without telling me of all the options they didn't have so there was no way of turning back! All the trash backs were overflowing. Like all the workers were just standing there waiting for the chicken, asada and another meat to come out! Waited 30 min just to get my food!! All for my Chips to be stale and food cold.
They have an automated phone system that does not allow you to speak to a live representative. Most frustrating thing ever!
Service: 1
Delorian Henderson
Service was amazing! Staff happy and clean restaurant my food could have been hot but it's cool
Atmosphere: 3
Food: 3
Service: 5
K
Mobil order is always never ready on time. I waste my whole break waiting for my order. Not convenient at all.
Manu Braich
Big parking place what need dining area and cleaning more attention
Atmosphere: 3
Food: 4
Service: 4
Chris McDermott
Probably the worst chipotle ever been to super dirty. The employees are terrible at their job and the manager doesn’t even seem to care what’s going on. The grill was super dirty and is very unclean.
Great food and customer service
Atmosphere: 5
Food: 5
Service: 5
I ordered through the Chipotle app today, and a Dasher stole my order. I called DoorDash, and I was told to contact Chipotle Customer Service. When I called, it was after hours, so l decided to go to Chipotle to see if they could help me better with the situation. When I walked in, I was met with negative energy, and I felt bad because this is a Chipotle in my neighborhood. I order from here all the time, so l didn't expect to be treated with such negativity and poor customer service, especially since I was the one who got my order stolen. I was treated as if I did something wrong, even though I just wanted to come to my neighborhood Chipotle for help with the issue. I spoke to two managers; one girl was very helpful, and I appreciate her, but everyone else responded with backlash and bad attitudes. This made me feel very uncomfortable because I am just a customer trying to get assistance with a stolen order. Instead of receiving good customer service and help, I encountered a lot of bad attitude and misunderstanding from the staff.
Atmosphere: 1
Service: 1
I absolutely love all the workers will only go to this one
Atmosphere: 5
Food: 5
Service: 5
Finally found a chipotle not skimping on the burrito. They packed an amazing sized delicious carne asada burrito
Atmosphere: 4
Food: 4
Service: 5
One of my favorite places for fast food
Atmosphere: 5
Food: 5
Service: 5
They rarely confirm if my rewards scan went through or not which it often doesn't and I get asked to scan again.
They dont even bother at this one.
Atmosphere: 1
Food: 2
Service: 1
Bruh, this place has gone downhill so fast. Chipotle used to be the spot nowadays it's $18 for 1 bowl with no tortillas on the side!!!
Atmosphere: 1
Food: 1
Service: 3
Needs cleaning
Atmosphere: 4
Food: 4
Service: 4
The best customer service in Chipotle
Atmosphere: 5
Food: 5
Service: 5
Came in today 10/8 at 7:30pm the counter were the food Sits was super dirty they didnt have various options of food! I think was got me more upset was that they let me get food without telling me of all the options they didn't have so there was no way of turning back! All the trash backs were overflowing. Like all the workers were just standing there waiting for the chicken, asada and another meat to come out! Waited 30 min just to get my food!! All for my Chips to be stale and food cold.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
They have an automated phone system that does not allow you to speak to a live representative. Most frustrating thing ever!
Service: 1
Service was amazing! Staff happy and clean restaurant my food could have been hot but it's cool
Atmosphere: 3
Food: 3
Service: 5
Mobil order is always never ready on time. I waste my whole break waiting for
my order. Not convenient at all.
Big parking place what need dining area and cleaning more attention
Atmosphere: 3
Food: 4
Service: 4
Probably the worst chipotle ever been to super dirty. The employees are terrible at their job and the manager doesn’t even seem to care what’s going on. The grill was super dirty and is very unclean.
Atmosphere: 1
Food: 1
Service: 1
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