2727 E Carson St, Lakewood
I would give this place a ZERO if it allowed me....let me start off that the drive thru line take you 40 minutes to get your food. I understand that we are in the middle of covid but this is to the extreme. Not only does this location take you 40 minutes to get your food but they also OVER charge you! They charged me 3 times for the same order...turned around and went inside to speak to the Manager Edwardo to inform him of the situation he stated "DONT WORRY IT WILL BE FIXED TONIGHT AS SOON AS THE CREDIT CARD BATCH IS CLOSED" it's been 2 days and I still haven't seen the money back in my account. Called Edwardo and he changed his story!!! Now I have to go back and show them proof that the money has not hit my account. He LIED!! And to top it off the order was wrong and had to go back again...2 trips for a simple order! Please re-train the staff and especially the manager....extremely disappointed. Please be careful of this place! On a positive note some of the staff are friendly.
Pollo loco is always delicious. Just wish it wasn't so expensive. Friendly staff too ?
Great service Better FOOD ?
My order was ?.
I always stop by here every other Friday while I get my car washed next door! The quality is always consistently good and the customer service is always superb. Shoutout to the cashier, Jessica, for always being so patient and pleasant!
Good service, pricing
Not great dark meat. Dry and kind of bland.
Customer service is not very good here. I live near by and will go to another el pollo loco. EVERYTIME I come here my order is short an item or spilled all over my bad. They never tighten any of the lids. And fast food workers want $15 an hour?! I I don't think so. I would give this place 0 stars if I could.
Awesome as usual one of my favorite eateries
During this time of COVID-19, we do our part and hope EVERYONE will do their part as well. The person that delivered our food yesterday was not wearing a mask and did not leave it on the porch as instructed. "NO CONTACT DELIVERY"!
Excellent customer service. They have Mexican hot chocolate now
Nice and clean I liked the place.
Great Mexican style chicken. Served with tortillas and several trimmings to build burritos. Good friendly service. Clean and well lit. I went there with friends who are locals and regulars. They rave about it and now I know why. Worth the visit.
This experience here was great because Jessica was out cashier. We were there at 2pm and she helped us. She was extremely patient and and helpful, even when I went back to ask for an extra serving of the salad dressing, she addressed it with a smile and gave it to me.
2727 E Carson St, Lakewood, CA 90712