El Pollo Loco

11601 E Carson St, Lakewood
(562) 924-2250

Recent Reviews

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J A

It was ok

Coco D

I was greeted promptly when I enter the restaurant. The service by Marilyn was great. I am very particular about my food so, I know what I want and how I want it.

Marilyn took my order very patiently and repeated my order every time I requested something to ensure my order was taken correctly.

My experiences from other locations are the orders were taken correctly and even the receipt showed the correct order. However, when I actually received my order, there usually was something I didn’t order and the amount of the salsa or Serrano peppers weren’t correct.

With Marilyn, my order was delivered correctly with first try. I really appreciate her professionalism and friendliness. She made my ordering experience so much easier.

The only reason this review only received a 4-star rather than 5 is because the food I received.

Please see attached photos, this is the first time I received an order with the chicken skin wasn’t crispy and the color was yellow, which doesn’t look that appetizing. The food looked and tasted better after I put them in the air fryer for 4 minutes.

Perhaps, this is a one off thing, maybe they don’t want me to wait too long. I would give them another try though

Atmosphere: 5

Food: 3

Service: 5

Claudia P Alvarez Morales

Great Drive-thru !

Atmosphere: 5

Food: 5

Service: 5

martin adrian cardenas garcia

5 chips on a chips bag and almost no meat on a chicken bowl ??

Atmosphere: 1

Food: 1

Service: 1

Leonisa Q. Benavente

In Carson St. California has loved it for years since 1987. The last time I was there when Naval Hospital was there at that time.

Atmosphere: 5

Food: 5

Service: 5

K T

Rude staff, dirty restrooms.. there are definitely better locations than this one..

Atmosphere: 1

Food: 3

Service: 1

Edward Alvarado

Great food with friendly service.

Atmosphere: 5

Food: 5

Service: 5

Marcela Valderrabano

Friendly customer service

Atmosphere: 5

Food: 5

Service: 5

Marco Antonio Ruiz Morales

Great place to eat with the family thank you

Atmosphere: 5

Food: 5

Service: 5

Keylani “KrazyKat” Rodelo

Love the chicken my favorite

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Pollo Bowl, Double Chicken Tostada Salad, Tostada Bowl, Double Chicken Bowl, Double Chicken Avocado Salad, Chips, Chips & Guacamole Large, Grande Avocado Chicken Bowl, Avocado Salsa Hot, Chips and Guacamole, Guacamole, Two Churros

Juan Alfaro

Love this place

Atmosphere: 5

Food: 5

Service: 5

Isela castillo

Great food

Atmosphere: 5

Food: 5

Service: 5

Bua Veenita

Chicken is always good. But they provide less Salsa and sources.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Taco Complete Family Combo

Eddie Valencia

Does this location take EBT?

Atmosphere: 5

Food: 5

Service: 5

Mauri Trejo

The burritos are very good and quesadillas so good. Juicy chicken and only 1 bathroom usable so their will be a line in restroom. Burrito was very loaded they fill up very much but to much sauce they put in the avocado burrito. Avocado in the avocado burrito is not a lot and is not well rounded in burrito its like a big scoop but would be better if they put a little more avocado.

Atmosphere: 2

Food: 4

Service: 4

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