El Pollo Loco
11601 E Carson St, Lakewood
(562) 924-2250
Recent Reviews
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It was ok
I was greeted promptly when I enter the restaurant. The service by Marilyn was great. I am very particular about my food so, I know what I want and how I want it.
Marilyn took my order very patiently and repeated my order every time I requested something to ensure my order was taken correctly.
My experiences from other locations are the orders were taken correctly and even the receipt showed the correct order. However, when I actually received my order, there usually was something I didn’t order and the amount of the salsa or Serrano peppers weren’t correct.
With Marilyn, my order was delivered correctly with first try. I really appreciate her professionalism and friendliness. She made my ordering experience so much easier.
The only reason this review only received a 4-star rather than 5 is because the food I received.
Please see attached photos, this is the first time I received an order with the chicken skin wasn’t crispy and the color was yellow, which doesn’t look that appetizing. The food looked and tasted better after I put them in the air fryer for 4 minutes.
Perhaps, this is a one off thing, maybe they don’t want me to wait too long. I would give them another try though
Atmosphere: 5
Food: 3
Service: 5
Great Drive-thru !
Atmosphere: 5
Food: 5
Service: 5
5 chips on a chips bag and almost no meat on a chicken bowl ??
Atmosphere: 1
Food: 1
Service: 1
In Carson St. California has loved it for years since 1987. The last time I was there when Naval Hospital was there at that time.
Atmosphere: 5
Food: 5
Service: 5
Rude staff, dirty restrooms.. there are definitely better locations than this one..
Atmosphere: 1
Food: 3
Service: 1
Great food with friendly service.
Atmosphere: 5
Food: 5
Service: 5
Friendly customer service
Atmosphere: 5
Food: 5
Service: 5
Great place to eat with the family thank you
Atmosphere: 5
Food: 5
Service: 5
Love the chicken my favorite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl, Double Chicken Tostada Salad, Tostada Bowl, Double Chicken Bowl, Double Chicken Avocado Salad, Chips, Chips & Guacamole Large, Grande Avocado Chicken Bowl, Avocado Salsa Hot, Chips and Guacamole, Guacamole, Two Churros
Restaurantji Recommends
Love this place
Atmosphere: 5
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Chicken is always good. But they provide less Salsa and sources.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Taco Complete Family Combo
Does this location take EBT?
Atmosphere: 5
Food: 5
Service: 5
The burritos are very good and quesadillas so good. Juicy chicken and only 1 bathroom usable so their will be a line in restroom. Burrito was very loaded they fill up very much but to much sauce they put in the avocado burrito. Avocado in the avocado burrito is not a lot and is not well rounded in burrito its like a big scoop but would be better if they put a little more avocado.
Atmosphere: 2
Food: 4
Service: 4
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