Been going to this lakewood store for over 20 years. But, since a new management took over 4 months ago, it has gone down hill, as far as the chips go. They use to to change the oil daily, now only once a week. And you can tell it by the greasy coating and the bad taste. It not only me, but others have said the same thing. But the rest of the food is just fine. I will continue to go back, but no chips , please.
Atmosphere: 4
Food: 3
Service: 5
smoovcc
Just left the restaurant on South street and had the most awful customer service experience ever. I order the exact same thing every time I visit. I get the vegetarian original pollo bowl combo for $7.13. Today a young lady was helping me and the price kept going up and she got tempermental with me. I just decided to leave. If your job is to interface directly with the customer make sure your attitude is right. I was taught restraint and to get the right help for the customer. Yaya needs to decide if customer service fits her personality. This can't be a one-time incident.... seems to reflect the onsight management.
Service: 1
Jose Rangel
The place looks very neglected and dirty, the taste of the food quite simple. Not recommended
Atmosphere: 1
Food: 1
Service: 1
Marcela Valderrabano
The best crazy chicken service
Atmosphere: 5
Food: 5
Service: 5
Marco Antonio Ruiz Morales
Darie is great and very friendly with customers My favorite ? el pollo loco
Atmosphere: 5
Food: 5
Service: 5
Gabriela Zavala
This place is great in Lakewood I love the service and ambience thank you
Atmosphere: 5
Food: 5
Service: 5
Rick Johnson
Good food and great service
Atmosphere: 5
Food: 5
Service: 5
Pelon Sandi Chaves
An excellent place to eat as a family, have birthdays, etc.
30min for 4 cars in the drive thru.......during peak lunch hour. I'm not exactly sure how they plan on staying open with these slow workers. They really have to inspect this location. Definitely never going to this specific location ever. I don't get the lack of urgency.P.s. Every single time I eat at Pollo loco I throw the pico away. Just stop trying to make it lol....it's not good...I've tried it a few times.
Atmosphere: 1
Food: 3
Service: 1
Melany
Well, I have been enjoying eating at pollo loco but lately the food is so bad, too much lettuce, burn chicken on the tostada too much salt on the chicken toatada. It is horrible. Sorry pollo loco you lost a great customer
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Love yaya service
Atmosphere: 5
Food: 5
Service: 5
Been going to this lakewood store for over 20 years. But, since a new management took over 4 months ago, it has gone down hill, as far as the chips go. They use to to change the oil daily, now only once a week. And you can tell it by the greasy coating and the bad taste. It not only me, but others have said the same thing. But the rest of the food is just fine. I will continue to go back, but no chips , please.
Atmosphere: 4
Food: 3
Service: 5
Just left the restaurant on South street and had the most awful customer service experience ever. I order the exact same thing every time I visit. I get the vegetarian original pollo bowl combo for $7.13. Today a young lady was helping me and the price kept going up and she got tempermental with me. I just decided to leave. If your job is to interface directly with the customer make sure your attitude is right. I was taught restraint and to get the right help for the customer. Yaya needs to decide if customer service fits her personality. This can't be a one-time incident.... seems to reflect the onsight management.
Service: 1
The place looks very neglected and dirty, the taste of the food quite simple. Not recommended
Atmosphere: 1
Food: 1
Service: 1
The best crazy chicken service
Atmosphere: 5
Food: 5
Service: 5
Darie is great and very friendly with customers My favorite ? el pollo loco
Atmosphere: 5
Food: 5
Service: 5
This place is great in Lakewood I love the service and ambience thank you
Atmosphere: 5
Food: 5
Service: 5
Good food and great service
Atmosphere: 5
Food: 5
Service: 5
An excellent place to eat as a family, have birthdays, etc.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wonderful service special mention to Alba at regrister she it's on it whit costumer service highly recommend excellent service and food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Pinto Beans, Taco Salad
30min for 4 cars in the drive thru.......during peak lunch hour. I'm not exactly sure how they plan on staying open with these slow workers. They really have to inspect this location. Definitely never going to this specific location ever. I don't get the lack of urgency.P.s. Every single time I eat at Pollo loco I throw the pico away. Just stop trying to make it lol....it's not good...I've tried it a few times.
Atmosphere: 1
Food: 3
Service: 1
Well, I have been enjoying eating at pollo loco but lately the food is so bad, too much lettuce, burn chicken on the tostada too much salt on the chicken toatada. It is horrible. Sorry pollo loco you lost a great customer
Atmosphere: 1
Food: 1
Service: 1
Nice location
Atmosphere: 5
Food: 5
Service: 5
Good food and good service thank
Atmosphere: 5
Food: 5
Service: 5
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