I ordered wi gs and they said they only had 2 so I got them,El Pollo doesn't ever give wings they stopped the wing lovers,my complaint is when u do get the wings there over cooked and dry ,so why hold on to them u can go to any chicken place and get wings except EL Pollo a chicken place .Maybe if u wouldn't hold on to them they won't be overcooked and dry.
Atmosphere: 4
Food: 1
Service: 5
Tomas Palomares
Yaya is the best,she is pleasant and professional. She went above and beyond for my family. Thank you. Give her a raise !
Atmosphere: 5
Food: 5
Service: 5
Scotty Orantes
I work near pollo loco, so when I get those 30 min lunches this is my go to spot. Cant go wrong with a pollo bowl!. Or their al carbón tacos, hits the spot!.
Atmosphere: 5
Food: 5
Service: 4
Lucy Carrillo
An ordinary place inside, nothing exciting. Food we chose was good tasting, of quality, & pricing was reasonable for the plate we chose and came with a drink even.
Gina DellaValle
Seems more expensive than I remember. $24. 2 sides & a drink. hmm. But really good mashed potatoes and really good mac and cheese.
LaPortia Varnado
I'm wondering if this location is under new management because I've noticed a marked difference (for the better) recently. I used to request crunchy tacos and they would never have them. But recently, that item has been available. Also, the food is hot and fresh and I love attention to the small details of my order i.e. number of sauces, extra well done chicken, etc. And the young lady that checked me out was so nice, I wish I knew her name so that I could shout her out. She was petite and brown skinned with a tatoo on her forearm if that helps, she was awesome. Overall, much improved food and service.
Petra Zavala
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Jovita Rivera
Love yaya service
Atmosphere: 5
Food: 5
Service: 5
Tom Strong
Been going to this lakewood store for over 20 years. But, since a new management took over 4 months ago, it has gone down hill, as far as the chips go. They use to to change the oil daily, now only once a week. And you can tell it by the greasy coating and the bad taste. It not only me, but others have said the same thing. But the rest of the food is just fine. I will continue to go back, but no chips , please.
Atmosphere: 4
Food: 3
Service: 5
smoovcc
Just left the restaurant on South street and had the most awful customer service experience ever. I order the exact same thing every time I visit. I get the vegetarian original pollo bowl combo for $7.13. Today a young lady was helping me and the price kept going up and she got tempermental with me. I just decided to leave. If your job is to interface directly with the customer make sure your attitude is right. I was taught restraint and to get the right help for the customer. Yaya needs to decide if customer service fits her personality. This can't be a one-time incident.... seems to reflect the onsight management.
I ordered wi gs and they said they only had 2 so I got them,El Pollo doesn't ever give wings they stopped the wing lovers,my complaint is when u do get the wings there over cooked and dry ,so why hold on to them u can go to any chicken place and get wings except EL Pollo a chicken place .Maybe if u wouldn't hold on to them they won't be overcooked and dry.
Atmosphere: 4
Food: 1
Service: 5
Yaya is the best,she is pleasant and professional. She went above and beyond for my family. Thank you. Give her a raise !
Atmosphere: 5
Food: 5
Service: 5
I work near pollo loco, so when I get those 30 min lunches this is my go to spot. Cant go wrong with a pollo bowl!. Or their al carbón tacos, hits the spot!.
Atmosphere: 5
Food: 5
Service: 4
An ordinary place inside, nothing exciting.
Food we chose was good tasting, of quality,
& pricing was reasonable for the plate we chose and came with a drink even.
Seems more expensive than I remember. $24. 2 sides & a drink. hmm. But really good mashed potatoes and really good mac and cheese.
I'm wondering if this location is under new management because I've noticed a marked difference (for the better) recently. I used to request crunchy tacos and they would never have them. But recently, that item has been available. Also, the food is hot and fresh and I love attention to the small details of my order i.e. number of sauces, extra well done chicken, etc. And the young lady that checked me out was so nice, I wish I knew her name so that I could shout her out. She was petite and brown skinned with a tatoo on her forearm if that helps, she was awesome. Overall, much improved food and service.
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Love yaya service
Atmosphere: 5
Food: 5
Service: 5
Been going to this lakewood store for over 20 years. But, since a new management took over 4 months ago, it has gone down hill, as far as the chips go. They use to to change the oil daily, now only once a week. And you can tell it by the greasy coating and the bad taste. It not only me, but others have said the same thing. But the rest of the food is just fine. I will continue to go back, but no chips , please.
Atmosphere: 4
Food: 3
Service: 5
Just left the restaurant on South street and had the most awful customer service experience ever. I order the exact same thing every time I visit. I get the vegetarian original pollo bowl combo for $7.13. Today a young lady was helping me and the price kept going up and she got tempermental with me. I just decided to leave. If your job is to interface directly with the customer make sure your attitude is right. I was taught restraint and to get the right help for the customer. Yaya needs to decide if customer service fits her personality. This can't be a one-time incident.... seems to reflect the onsight management.
Service: 1
Restaurantji Recommends
The place looks very neglected and dirty, the taste of the food quite simple. Not recommended
Atmosphere: 1
Food: 1
Service: 1
The best crazy chicken service
Atmosphere: 5
Food: 5
Service: 5
Darie is great and very friendly with customers My favorite ? el pollo loco
Atmosphere: 5
Food: 5
Service: 5
This place is great in Lakewood I love the service and ambience thank you
Atmosphere: 5
Food: 5
Service: 5
Good food and great service
Atmosphere: 5
Food: 5
Service: 5
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