Came here randomly on Christmas & it was cool lol Edwin's service was great
Atmosphere: 5
Food: 5
Service: 5
Brenda Delapaz
Great lunch specials.
Atmosphere: 5
Food: 4
Service: 4
B Ban
This review is for the Lakewood location. We went there on 12/22/25 at 11 am for the lunch buffet to celebrate 2 birthdays. We were a group of 11 ranging in age from pre-teens to Sr citizens.
The customer service was very good! On arrival we were greeted by the hostess who was very pleasant, helpful and accommodating. Our server was also top notch and provided great customer service. He kept glasses full, cleared away plates, and brought drinks etc. quickly.
For food we ate from the lunch buffet. It was very good. They put out smaller amounts but refreshed frequently so everything was fresh and hot. Check the lunch buffet online menu out for everything they have. Everyone in our group had good things to say about all the buffet selections. Stand outs were the sweet mole, sweet corn cake, and carnitas tacos. The only negative was the desert selection. Green jello, chocolate brownie, and bread pudding were just ok. But I don't think any of us went there for dessert so it was ok.
Overall we all enjoyed it and found it to be a great value for the quality of the food. We all would go back and definitely recommend it.
Atmosphere: 5
Food: 4
Service: 5
E B
Great service, cold beer and great appetizers
Elizabeth Ware
Nice service
Atmosphere: 4
Food: 5
Service: 5
QueenKongKi
I signed up for the Rewards program and it's one of the best choices I ever made, free food and extras every week and surprises free meals not just on birthdays and its great food on top of it
Atmosphere: 5
Food: 5
Service: 5
M B
I've been coming in here frequently for the last 35 years and it sure is not the same as it used to be.
Atmosphere: 2
Food: 3
Service: 2
Briana Trujillo
been a while since i was last at el torito and i was greatly surprised by the quality of food and the amazing service! our server katelyn was quick to give us recommendations and provide a welcoming experience! i look forward to bringing my family next time.
Reese Fox
Katelyn was absolutely wonderful! She was friendly, attentive, and made sure we had everything we needed throughout our meal. She checked in at the perfect times without ever feeling rushed and gave great recommendations from the menu. Her positive energy really made our dining experience special. We’ll definitely be asking for her again next time!
I am writing to share an extremely disappointing experience. Despite the restaurant not being busy, we were left waiting for a long time before anyone came to our table. When the server finally approached, I asked if he had been busy, and his response was simply “no,” delivered with an attitude that came across as dismissive and unprofessional. When I asked to speak with a manager, he immediately walked away. I asked if he could at least take our order before leaving, but he refused, saying only that the manager would come. I was left stunned, as I had not been rude and had actually wanted to discuss a future event with the manager. The server gave me no opportunity to explain.
When the manager, Britney, arrived, her only suggestion was to move us to another table. There was no apology, no attempt to address the poor service we had already received, and no accountability for the situation. It was clear that both the server and the manager lacked the customer service skills necessary to handle even a basic interaction respectfully.
Atmosphere: 1
Food: 1
Service: 1
Margaret White
I had one of the worst dining experiences at El Torito in Lakewood. The restaurant wasn’t even busy, yet I was left waiting over 20 minutes without service. The server was too busy chatting carelessly to do his job, and when I finally asked if I could place my order while waiting for the manager, he rudely told me “no” and walked away. Absolutely no apology, no effort, no professionalism.
When the manager Britney came over, she proved just as incompetent—her only “solution” was to move us to another table, which did nothing to fix the terrible service. This was supposed to be a birthday celebration, but instead it turned into a huge disappointment.
The staff here clearly lack basic customer service skills and any sense of accountability. Servers and management both showed zero effort to make things right. This place desperately needs better training, because the way it’s currently run is unacceptable. I will be reporting this incident to corporate.
Atmosphere: 1
Food: 1
Service: 1
Charles Wickergreen
Service was very good and food was good.
Atmosphere: 5
Food: 4
Service: 5
Yuri Diaz
The wait staff was attentive and,
Timothy Branik
Good safe bet as it's a chain restaurant and you know what you're getting going in
Came here randomly on Christmas & it was cool lol Edwin's service was great
Atmosphere: 5
Food: 5
Service: 5
Great lunch specials.
Atmosphere: 5
Food: 4
Service: 4
This review is for the Lakewood location. We went there on 12/22/25 at 11 am for the lunch buffet to celebrate 2 birthdays. We were a group of 11 ranging in age from pre-teens to Sr citizens.
The customer service was very good! On arrival we were greeted by the hostess who was very pleasant, helpful and accommodating. Our server was also top notch and provided great customer service. He kept glasses full, cleared away plates, and brought drinks etc. quickly.
For food we ate from the lunch buffet. It was very good. They put out smaller amounts but refreshed frequently so everything was fresh and hot. Check the lunch buffet online menu out for everything they have. Everyone in our group had good things to say about all the buffet selections. Stand outs were the sweet mole, sweet corn cake, and carnitas tacos. The only negative was the desert selection. Green jello, chocolate brownie, and bread pudding were just ok. But I don't think any of us went there for dessert so it was ok.
Overall we all enjoyed it and found it to be a great value for the quality of the food. We all would go back and definitely recommend it.
Atmosphere: 5
Food: 4
Service: 5
Great service, cold beer and great appetizers
Nice service
Atmosphere: 4
Food: 5
Service: 5
I signed up for the Rewards program and it's one of the best choices I ever made, free food and extras every week and surprises free meals not just on birthdays and its great food on top of it
Atmosphere: 5
Food: 5
Service: 5
I've been coming in here frequently for the last 35 years and it sure is not the same as it used to be.
Atmosphere: 2
Food: 3
Service: 2
been a while since i was last at el torito and i was greatly surprised by the quality of food and the amazing service! our server katelyn was quick to give us recommendations and provide a welcoming experience! i look forward to bringing my family next time.
Katelyn was absolutely wonderful! She was friendly, attentive, and made sure we had everything we needed throughout our meal. She checked in at the perfect times without ever feeling rushed and gave great recommendations from the menu. Her positive energy really made our dining experience special. We’ll definitely be asking for her again next time!
Atmosphere: 5
Food: 5
Service: 5
Alberto Alvarez provided amazing service
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I am writing to share an extremely disappointing experience. Despite the restaurant not being busy, we were left waiting for a long time before anyone came to our table. When the server finally approached, I asked if he had been busy, and his response was simply “no,” delivered with an attitude that came across as dismissive and unprofessional. When I asked to speak with a manager, he immediately walked away. I asked if he could at least take our order before leaving, but he refused, saying only that the manager would come. I was left stunned, as I had not been rude and had actually wanted to discuss a future event with the manager. The server gave me no opportunity to explain.
When the manager, Britney, arrived, her only suggestion was to move us to another table. There was no apology, no attempt to address the poor service we had already received, and no accountability for the situation. It was clear that both the server and the manager lacked the customer service skills necessary to handle even a basic interaction respectfully.
Atmosphere: 1
Food: 1
Service: 1
I had one of the worst dining experiences at El Torito in Lakewood. The restaurant wasn’t even busy, yet I was left waiting over 20 minutes without service. The server was too busy chatting carelessly to do his job, and when I finally asked if I could place my order while waiting for the manager, he rudely told me “no” and walked away. Absolutely no apology, no effort, no professionalism.
When the manager Britney came over, she proved just as incompetent—her only “solution” was to move us to another table, which did nothing to fix the terrible service. This was supposed to be a birthday celebration, but instead it turned into a huge disappointment.
The staff here clearly lack basic customer service skills and any sense of accountability. Servers and management both showed zero effort to make things right. This place desperately needs better training, because the way it’s currently run is unacceptable. I will be reporting this incident to corporate.
Atmosphere: 1
Food: 1
Service: 1
Service was very good and food was good.
Atmosphere: 5
Food: 4
Service: 5
The wait staff was attentive and,
Good safe bet as it's a chain restaurant and you know what you're getting going in
Loading...