Just ordered to go food worth $55.00 time is 9pm on Monday 02-17-2025. There was no receipt or a thank you acknowledgement for patrons g your location. Not sure what the business motto for your location but worst service ever. Hire employees that knows customer support.The lady that worked tonight may have been the worst and needs customer support 101.
Atmosphere: 1
Food: 1
Service: 1
Mark Dorrough
They get the order wrong half the time. Especially bacon/swiss buttery Jacks. Always check your order before pulling away.
Ed Goettman
Best fast food breakfast in Socal. Smashburgers are fantastic too.
Not just any jack in the box. My favorite is cold coffee. I would call the employees friends since they always welcome me well and know my tastes.
Atmosphere: 5
Food: 5
Service: 5
Erin Miller
Update: Hey Jack I ALREADY filled out your complaint form you listed below BEFORE I even wrote this review because I like to give companies a chance before I waste MORE of my time writing something like this. I asked to be EMAILED. The email I was responded back to continues to get a failure to deliver response from Google. So I am sure the email address is full of.complaints or no one deletes mail there. I'd appreciate if someone can just EMAIL me and resolve this. I have the receipt and everything on that should be more than enough to issue the refund so I can finally stop wasting my time on something your employee did and shouldn't have. Will never go back with how tedious a process this has been. :/ NEVER in my life have I dealt with such a difficult to contact company!
I dont normally write bad reviews. But others need to be warned of the shady practices of this horrible company. Worst location ever like others have experienced. Was overcharged in the drive thru (price was different than what was on the screen, I've ordered this exact thing before, so I know what it should have been). The guy ended up charging me for a SHAKE with boba when I had ordered an ICED coffee with boba. It's like a $3 difference. I was overcharged by almost 28%. I didn't notice this until I got home & took the receipt out of the bag. I filled out the form to complain and went to X to complain to get my money back that they overcharged me! Usually, companies reply back FAST & can actually help you & they want to fix the problem. But Jack in the Box? What a joke. They must be in on it & are encouraging employees to overcharge people because I was COMPLETELY IGNORED & GHOSTED. Yet I saw Jack replying to others and helping them to get their issues solved. Jack never even acknowledged my issue or apologized at all for this unacceptable and unprofessional (and illegal) behavior of overcharging customers! Someone contacted me yesterday from the form I filled out (when this happened on 7/9..... I was at a work meeting & could not talk on the phone, so I emailed them back with these photos. What I was charged and a photo of my actual meal showing the iced coffee! Not a freaking shake! Ghosted again. I also want a paper trail, & I've heard how horrible the service is on the phone anyway. I want it all in writing. At this point, for the extreme waste of my time, I want a complete refund because the behavior from this company has been beyond atrocious. It's disgusting. Will NEVER go here again & anyone thinking of going here, I recommend you not. RUN. GO ANYWHERE ELSE.
This location NEVER gets your drive thru order correct. I live close by so it’s convenient to go to this location and our order food is never correct. We are always missing items in our bag and we always order our tacos without sauce and 9 times out of 10, they make them with sauce causing us to have to wait for new ones to be made. Never an apology, more like they are annoyed they have to remake the food.
Keyon Stephenson
Disgusting behaviour at this location. Asked to use the restroom so I could sit and enjoy a meal after. One of the employees banged and kicked the door while I was in there. Disgusting behaviour.Now you’ve lost a customer. I was looking forward to a nice chicken sandwich before I started work. I love Jack n the Box I eat it every week. NEVER had anyone treat me with such disrespect during a visit.I’ll never come back here again. Disgusting the employees definitely need more training - the colour of my skin was 100% a factor. Because they did this to someone else as well. Screenshot is attached. RACIST LOCATION GO SOME WHERE IT IS SAFE TO BE HUMAN.They would NEVER bang the door that way if a white person was using the restroom DISGUSTING BEHAVIOUR GROSS.I was actually going to record it and post them as well but I’ll save them the time they need some grace.
I initially went in to use the bathroom. I had the intention of buying something. I stood there and the employees didn't say anything to me. They just looked at me and walked away. The employee who told me I could use the bathroom just stared at me while I was in line. I was the only one in the lobby. I don't even know how long I would have been standing there. A "we'll be right with you!" Makes all the difference. I felt ignored. So I left.
Atmosphere: 1
Food: 1
Service: 1
Jgil Romero
for quick
Atmosphere: 3
Food: 5
Service: 3
Gary V
Very very bad service, i go to the drive thru and manager wants me to go on the side i only order two items fajita and eggroll, i waited for a long time, i will not go to this jack n box anymore, poor poor service!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg Rolls
sybrenya Sweets
I ordered the tacos two orders of them and they were good. And a large caramel iced coffee.
Food: 5
Service: 3
Recommended dishes: Two Tacos
Long Beach Observer
The only times I leave a review is when I get excellent service.Start to finish, whoever was working here on the day of October 18, treated me like excellence. It was the 4 PM shift, he was wearing a gray shirt, and an excellent smile.That’s the type of service that I love to see aspiring for greatness, always, even if it’s just one customer in line. that guy deserves a raise. Thanks boss.
My order was nice and hot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Breakfast Jack, Curly Fries, 2 Tacos
Just ordered to go food worth $55.00 time is 9pm on Monday 02-17-2025.
There was no receipt or a thank you acknowledgement for patrons g your location. Not sure what the business motto for your location but worst service ever.
Hire employees that knows customer support.The lady that worked tonight may have been the worst and needs customer support 101.
Atmosphere: 1
Food: 1
Service: 1
They get the order wrong half the time. Especially bacon/swiss buttery Jacks. Always check your order before pulling away.
Best fast food breakfast in Socal. Smashburgers are fantastic too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Stuffed Jalapenos
Not just any jack in the box. My favorite is cold coffee. I would call the employees friends since they always welcome me well and know my tastes.
Atmosphere: 5
Food: 5
Service: 5
Update: Hey Jack I ALREADY filled out your complaint form you listed below BEFORE I even wrote this review because I like to give companies a chance before I waste MORE of my time writing something like this. I asked to be EMAILED. The email I was responded back to continues to get a failure to deliver response from Google. So I am sure the email address is full of.complaints or no one deletes mail there. I'd appreciate if someone can just EMAIL me and resolve this. I have the receipt and everything on that should be more than enough to issue the refund so I can finally stop wasting my time on something your employee did and shouldn't have. Will never go back with how tedious a process this has been. :/ NEVER in my life have I dealt with such a difficult to contact company!
I dont normally write bad reviews. But others need to be warned of the shady practices of this horrible company. Worst location ever like others have experienced. Was overcharged in the drive thru (price was different than what was on the screen, I've ordered this exact thing before, so I know what it should have been). The guy ended up charging me for a SHAKE with boba when I had ordered an ICED coffee with boba. It's like a $3 difference. I was overcharged by almost 28%. I didn't notice this until I got home & took the receipt out of the bag. I filled out the form to complain and went to X to complain to get my money back that they overcharged me! Usually, companies reply back FAST & can actually help you & they want to fix the problem. But Jack in the Box? What a joke. They must be in on it & are encouraging employees to overcharge people because I was COMPLETELY IGNORED & GHOSTED. Yet I saw Jack replying to others and helping them to get their issues solved. Jack never even acknowledged my issue or apologized at all for this unacceptable and unprofessional (and illegal) behavior of overcharging customers! Someone contacted me yesterday from the form I filled out (when this happened on 7/9..... I was at a work meeting & could not talk on the phone, so I emailed them back with these photos. What I was charged and a photo of my actual meal showing the iced coffee! Not a freaking shake! Ghosted again. I also want a paper trail, & I've heard how horrible the service is on the phone anyway. I want it all in writing. At this point, for the extreme waste of my time, I want a complete refund because the behavior from this company has been beyond atrocious. It's disgusting. Will NEVER go here again & anyone thinking of going here, I recommend you not. RUN. GO ANYWHERE ELSE.
Fresh food good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extreme Sausage Sandwich Combo
This location NEVER gets your drive thru order correct. I live close by so it’s convenient to go to this location and our order food is never correct. We are always missing items in our bag and we always order our tacos without sauce and 9 times out of 10, they make them with sauce causing us to have to wait for new ones to be made. Never an apology, more like they are annoyed they have to remake the food.
Disgusting behaviour at this location. Asked to use the restroom so I could sit and enjoy a meal after. One of the employees banged and kicked the door while I was in there. Disgusting behaviour.Now you’ve lost a customer. I was looking forward to a nice chicken sandwich before I started work. I love Jack n the Box I eat it every week. NEVER had anyone treat me with such disrespect during a visit.I’ll never come back here again. Disgusting the employees definitely need more training - the colour of my skin was 100% a factor. Because they did this to someone else as well. Screenshot is attached. RACIST LOCATION GO SOME WHERE IT IS SAFE TO BE HUMAN.They would NEVER bang the door that way if a white person was using the restroom DISGUSTING BEHAVIOUR GROSS.I was actually going to record it and post them as well but I’ll save them the time they need some grace.
Atmosphere: 1
Food: 1
Service: 1
Excellent all across the board!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack
Restaurantji Recommends
I initially went in to use the bathroom. I had the intention of buying something. I stood there and the employees didn't say anything to me. They just looked at me and walked away. The employee who told me I could use the bathroom just stared at me while I was in line. I was the only one in the lobby. I don't even know how long I would have been standing there. A "we'll be right with you!" Makes all the difference. I felt ignored. So I left.
Atmosphere: 1
Food: 1
Service: 1
for quick
Atmosphere: 3
Food: 5
Service: 3
Very very bad service, i go to the drive thru and manager wants me to go on the side i only order two items fajita and eggroll, i waited for a long time, i will not go to this jack n box anymore, poor poor service!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg Rolls
I ordered the tacos two orders of them and they were good. And a large caramel iced coffee.
Food: 5
Service: 3
Recommended dishes: Two Tacos
The only times I leave a review is when I get excellent service.Start to finish, whoever was working here on the day of October 18, treated me like excellence. It was the 4 PM shift, he was wearing a gray shirt, and an excellent smile.That’s the type of service that I love to see aspiring for greatness, always, even if it’s just one customer in line. that guy deserves a raise. Thanks boss.
Atmosphere: 5
Food: 5
Service: 5
Loading...