Panda Express

What kind of business is this?

I had a bad dining experience on April 6, 2025. My order was a plate with two items—beef and broccoli, and cashew chicken (which was excessively greasy)—along with white rice and power greens since chow main was out for 10 minutes, so I could not get it on my plate.

Their rice was tasted awful because they did not properly wash it before cooking. Having grown up eating white rice, I can immediately tell when it hasn’t been washed—the cook was simply lazy or did not know how to cook rice. Don't get me wrong, unwashed rice is still eatable, but washing it before cooking removes unwanted insects or debris.

As you know, fried rice is made from white rice, but when too much seasoning is added, it's impossible to tell if the rice was properly washed. Unfortunately, many restaurants serve us rice this way. And this restaurant was one of them.

I sent this feedback, along with other complaints about my experience, to their headquarters as constructive criticism on April 6.

On April 23, they finally responded with an apology, but they also asked for more details about my order and pressured me to reply within three days. After enduring the chaos of tax season and helping my client navigate a major issue, I didn’t have time to play along with a business that took weeks to address my claim.

I felt frustrated once again. So, I reminded them of a simple logical point: If they truly cared about my issue—which is ultimately their issue—why did it take them two weeks to respond? And why, after such a delay, did they demand that I reply within a short timeframe?

Their third response to my strongly worded letter was to ask for permission to send me a coupon. But again, they imposed a deadline—I had to reply within three days, or I wouldn’t receive it.

What kind of business operates this way?

It’s clear they care more about protecting themselves than addressing my concerns. Given their attitude, it’s no surprise I had a bad experience at their restaurant. If they truly cared about customers' health, I wouldn’t have received such poorly prepared food in the first place.

Atmosphere: 2

Food: 1

Service: 1

This is the worst Panda Express I have ever been to in 10 years !!! First of all they won't answer their phone I called six times because I couldn't find the panda on Google maps it shows in the completely different area.... Second of all bathrooms for employees only how stupid is that... 3rd they act like they're doing you a favor by giving their food attitudes no smiles just total jerks... And last begging for donations after your meal that is pathetic.... Read this well people I don't write too many reports and if I do they're usually good this place sucks

Worst food ever!! Yukkkkk!!

Atmosphere: 1

Food: 1

Service: 1

Hello, I just went to Panda Express at the LAKEWOOD mall and the chicken was spoiled, the shrimp was raw, the dough, I called them and talked to the manager and their response was, I need the resivo, I told him to throw it in the store's bin, but what if I didn't? I could ask for a check from my bank so he could see that I bought food at 10.40 and also check the cameras and his response was 100% without the receipt I can't help you and I told him I'd make a conpley and he told me what you had. I can't believe I had to pay for a meal that wasn't served because the managers themselves don't care What the customers eat very bad service

Vegetarian options: The food is spoiled

They give the food raw and then the workers are very rude

Atmosphere: 1

Food: 1

Service: 1

At one point I was about to walk out because off the lady that was taking my order was

Atmosphere: 1

Food: 5

Service: 3

I order with Uber eat, 4 pieces of chicken for my orange chicken, no beef with my broccoli beef. Very disappointed.

Food: 1

Recommended dishes: The Original Orange Chicken

They just want to stand around and talk… told me we will be right with you and proceed to continue to talk, while I sat and waits for them to finish don’t understand the customer service here wish I could give no stars and this place wasn’t so close to my job

Fried rice is undercooked, the eggs inside the Fried rice is brown,walnut shrimp

Atmosphere: 4

Food: 2

Service: 3

I liked what I ate, it was very good

Atmosphere: 5

Food: 5

Service: 5

Good food

Like I say when they get new staff it's a disaster they are so miserable the food is good

I like to dine at Panda Express, it’s fast, tasty and inexpensive)

That one dish i can have while on Weight Watchers

The food is ok but the customer service is terrible. The cashier stood there and just looked at me like I was disturbing him. This mall is empty quite often so there really should be a better appreciation for the customers they do have. Very disappointed.