I typically don't write any reviews. But the attitude this girl had was unacceptable. Customers are not to be treated as if they are the cause of all their problems. Firstly, she didn't greet us. It took her about 3 minutes for her to acknowledge us and say if we were ready. I didn't answer because she was walking away towards the sink. She proceeded to ask again in an attitude and a rude tone while still giving her back. We then did answered and said yes we're ready. But all through out she was handling our food bad. Not to mention she burned the bottom of the strombolis. We asked for cheese she said they ran out.. after eating i asked for a refill on our fountain drink and she wanted to charge $1.95 for a refill, I had always gone to sbarros in cerritos and never have gotten charge for a refill. Never coming back here again. This girl needs a new job that she actually likes. For reference we went around 8:30pm on 11/7. 2 girls were working, the taller one was the one that helped us.
Atmosphere: 1
Food: 2
Service: 1
Kimberly Harber
Me my cousin and my baby ate here yesterday and my cousin caught food poisoning from the stromboni. He said his stomach and head were hurting and he had chest pains. Unfortunately I will not be eating at this restaurant anymore.
Atmosphere: 3
Food: 1
Service: 3
Will Never
The lady was rude when serving us. We would ask for what we want and would repeat it with an attitude as if she didn't want to serve. She needs to be replaced.
Atmosphere: 2
Food: 4
Service: 1
Francisco Cira angel
I recommend this place the taste of the pizza it's so good woow
Juan Longino
Great, chicken wasn't available, but it was delightful
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Alas
Amazing food and service love the baked site and spaghetti with meatballs. Manager is friendly and friendly staff 😍😍😍 definitely would come back. Area clean and well managed as well.
Atmosphere: 5
Food: 5
Service: 5
Natividad Pestanas
I keep coming to Lakewood Mall from Long Beach just for Zetti Love it.
Atmosphere: 4
Food: 5
Service: 5
Jason A
On Saturday 6/15/24 around 4:30pm No one was in line I stood there for 10 mintutes before someone asked if I needed help, I ordered the combo 1 slice & a soda took 20mins for the older lady to make it, a young guy finally came out boxed my 1 slice of pizza an filled my drink as I was checking out the older lady took another customer right in front of me as the guy literally ringing me up, even the customer was like no he was here first but the lady insisted I move to the side as I was seconds away from pulling my credit card out to pay for my order, the young guy apologized to me because he recognized how rude his co worker was being, I was shocked I've never in my life been treated so poorly so for 1 slice of pizza and a drink took me 30mins honestly should've just walked out at that point but I had already wasted 30mins and I wanted pizza, I will never goto this location again or recommended this place to any of my friends or family members the lady needs to learn how to treat customers and I didn't say anything I should have asked for her manager information.
Atmosphere: 1
Food: 1
Service: 1
Mark Mendoza
Spaghetti and ziti were cold place, and they were out of hawaiian
Atmosphere: 1
Food: 1
Service: 3
Elizabeth Lascheid
I have been to other Sbarros and was not happy. My grandson was hungry and saw this place in the mall. He was excited to have pizza, so I agreed.
The pizza was very good. It is not artisan pizza so don't expect that. It is more like Strawhat or any fast pizza place. It was served hot and as ordered.
The service was very nice. The place was very clean. You can eat there or take away. we were happy and will be back to this one.
The hispanic dude tries to embarrass you. cold pizza
Ventura Valdez
In the location at Lakewood mall on Saturday 07/08/23 At 4:00pm they give me a cold slice of pizza which I paid. Nicely I request to the girl behind de desk to please warm up a bit and she say no . No happy with that when ask her to put it to go and say because I can eat it she not even apologize and only says ok,ok very challenge and rude . Me and my son were waiting till they opened again because we like this place, but I guess they are like that because they don't own the business.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Ruiz
The manager was very rude. We ordered a pizza and waited the time they gave us, when we came back to see our order the pizza was not even prepared and the manager was very rude.
I typically don't write any reviews. But the attitude this girl had was unacceptable. Customers are not to be treated as if they are the cause of all their problems. Firstly, she didn't greet us. It took her about 3 minutes for her to acknowledge us and say if we were ready. I didn't answer because she was walking away towards the sink. She proceeded to ask again in an attitude and a rude tone while still giving her back. We then did answered and said yes we're ready. But all through out she was handling our food bad. Not to mention she burned the bottom of the strombolis. We asked for cheese she said they ran out.. after eating i asked for a refill on our fountain drink and she wanted to charge $1.95 for a refill, I had always gone to sbarros in cerritos and never have gotten charge for a refill. Never coming back here again. This girl needs a new job that she actually likes. For reference we went around 8:30pm on 11/7. 2 girls were working, the taller one was the one that helped us.
Atmosphere: 1
Food: 2
Service: 1
Me my cousin and my baby ate here yesterday and my cousin caught food poisoning from the stromboni. He said his stomach and head were hurting and he had chest pains. Unfortunately I will not be eating at this restaurant anymore.
Atmosphere: 3
Food: 1
Service: 3
The lady was rude when serving us. We would ask for what we want and would repeat it with an attitude as if she didn't want to serve. She needs to be replaced.
Atmosphere: 2
Food: 4
Service: 1
I recommend this place the taste of the pizza it's so good woow
Great, chicken wasn't available, but it was delightful
Atmosphere: 5
Food: 5
Service: 5
Amazing food and service love the baked site and spaghetti with meatballs. Manager is friendly and friendly staff 😍😍😍 definitely would come back. Area clean and well managed as well.
Atmosphere: 5
Food: 5
Service: 5
I keep coming to Lakewood Mall from Long Beach just for Zetti Love it.
Atmosphere: 4
Food: 5
Service: 5
On Saturday 6/15/24 around 4:30pm No one was in line I stood there for 10 mintutes before someone asked if I needed help, I ordered the combo 1 slice & a soda took 20mins for the older lady to make it, a young guy finally came out boxed my 1 slice of pizza an filled my drink as I was checking out the older lady took another customer right in front of me as the guy literally ringing me up, even the customer was like no he was here first but the lady insisted I move to the side as I was seconds away from pulling my credit card out to pay for my order, the young guy apologized to me because he recognized how rude his co worker was being, I was shocked I've never in my life been treated so poorly so for 1 slice of pizza and a drink took me 30mins honestly should've just walked out at that point but I had already wasted 30mins and I wanted pizza, I will never goto this location again or recommended this place to any of my friends or family members the lady needs to learn how to treat customers and I didn't say anything I should have asked for her manager information.
Atmosphere: 1
Food: 1
Service: 1
Spaghetti and ziti were cold place, and they were out of hawaiian
Atmosphere: 1
Food: 1
Service: 3
I have been to other Sbarros and was not happy. My grandson was hungry and saw this place in the mall. He was excited to have pizza, so I agreed.
The pizza was very good. It is not artisan pizza so don't expect that. It is more like Strawhat or any fast pizza place. It was served hot and as ordered.
The service was very nice. The place was very clean. You can eat there or take away. we were happy and will be back to this one.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Always friendly and warm. Food is always fresh.
Atmosphere: 5
Food: 5
Service: 5
Food 0. Service 0. Atmosphere 0.
The hispanic dude tries to embarrass you. cold pizza
In the location at Lakewood mall on Saturday 07/08/23 At 4:00pm they give me a cold slice of pizza which I paid. Nicely I request to the girl behind de desk to please warm up a bit and she say no . No happy with that when ask her to put it to go and say because I can eat it she not even apologize and only says ok,ok very challenge and rude . Me and my son were waiting till they opened again because we like this place, but I guess they are like that because they don't own the business.
Atmosphere: 1
Food: 1
Service: 1
The manager was very rude. We ordered a pizza and waited the time they gave us, when we came back to see our order the pizza was not even prepared and the manager was very rude.
Service: 1
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