There is a worker here named "Synovia" who claims to be one of the managers, which I find very hard to believe, because she has atrocious customer service skills. Rude, unfriendly, unprofessional. She is always unpleasant. My wife and I have been customers here for years but have been coming here less and less due to Synovia. Avoid this woman.
Service: 1
Lucky frog Photo Booth
Not happy with the service 8 received today.
Atmosphere: 2
Food: 1
Service: 1
Maria Lamoureux
Ordered a Medicine ball and the tea was absolutely hot, it took about 30 minutes to finally be able to kind of drink it. When I finally got to sip it, it was disgusting. Didn't taste like a medicine ball, and definitely no sweetness to it. This is my go-to drink when i have a cold, and im bummed my drink didn't come out good. Also, as far as I know, the tea is supposed to have more than one type of tea bag, but both tea bags say Chamomile mint blossom. I tried calling 5 times to talk to someone and no one answers, just some automated recording.
Food: 1
Dennis Pfirrmann
Liked it š
Atmosphere: 4
Food: 4
Service: 4
edgar hernandez
Best place to go for a coffee. Every one should get a raise here. Honestly they made my day.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Manning
I only ever go here on the way to work and itās fine but whatās up with asking for my name in the drive thru? Never experienced this before. Itās hella awkward, seems totally pointless for drive thru, and they (understandably) get my name wrong all the time. Itās Jeff. Today I guess they heard āKenā and I didnāt want to correct them and add more awkwardness to an already awkward interaction. Yāall donāt need to know my name. Never have I ever experienced this in a drive thru anywhere else on earth. Please stop.
Atmosphere: 4
Food: 4
Service: 4
Erica McLennan
Things are getting pricey at Starbucks!
Atmosphere: 4
Food: 5
Service: 5
Gloria
I ordered the double smoked bacon breakfast sandwich that looked like it was a month old. I wish I took a picture of it before throwing it away!!!! Shame on you barista for even warming it up and giving this sandwich out !!! You should have did the right thing!!! Also the drink was blaaaaaaa !!!!Customer service needs improvement as well !!! Not a fan of this Starbucks ā¹ļø??
Went through drive through, drink took an extended amount of time even though they weren't busy then when I sipped my drink on the road, it tasted like cleaning detergent. I'm going to the doctor now because my throat started burning after drinking about 1/8th of my drink.
Atmosphere: 1
Food: 1
Service: 1
Kris H
recently visited the Starbucks located in Lexingtonand overall, it was a pleasant experience. Theatmosphere was inviting with cozy seating areasand ample natural light. The staff was friendly andaccommodating, making me feel welcomed fromthe moment I walked in.As for the beverages, thequality was consistent with what I expect fromStarbucks. My favorite, the caramel macchiato, wasexpertly crafted with just the right balance ofsweetness and espresso. Additionally, they offer awide variety of options for those with dietaryrestrictions, including dairy-free milk alternativesand gluten-free snacks.One aspect that stood outto me was the cleanliness of the establishment. Thetables were regularly wiped down, and therestroom was well-maintained throughout my visit,which added to the overall positiveexperience.However, the only downside was theoccasional long wait during peak hours, which issomewhat expected at any popular coffee chain.Despite this, the efficient service helped mitigateany inconvenience.Overall, I would highlyrecommend the Starbucks in Lexington to anyonelooking for a reliable spot to enjoy a delicious cupof coffee in a comfortable environment
Atmosphere: 5
Food: 5
Service: 5
Mauricio Millan
The coffees do not look like what they sell on the screen.The coffees do not taste like their description.So disappointed to visit this place this morning.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Gallego
The person who took my order was very
Atmosphere: 5
Service: 5
L B
No one is smiling so thatās a great start. Ask to pickup order front person he was rude directing me to go to the side area. Waited on my order 5-10m. I watched two people chatting it up while making drinks. I observed them make what I believed to be my drinks Iāve been waiting for put the drinks down and walk away. I knew that was my order so I asked about it and the lady was like āoh let me wrap that upā that took a little more time. Manager please fix this issue so thereās better efficiency and a more enjoyable customer experience.
GREAT PLACE MY FAVORITE FOR OVER 27
Atmosphere: 5
Food: 5
Service: 5
There is a worker here named "Synovia" who claims to be one of the managers, which I find very hard to believe, because she has atrocious customer service skills. Rude, unfriendly, unprofessional. She is always unpleasant. My wife and I have been customers here for years but have been coming here less and less due to Synovia. Avoid this woman.
Service: 1
Not happy with the service 8 received today.
Atmosphere: 2
Food: 1
Service: 1
Ordered a Medicine ball and the tea was absolutely hot, it took about 30 minutes to finally be able to kind of drink it. When I finally got to sip it, it was disgusting. Didn't taste like a medicine ball, and definitely no sweetness to it. This is my go-to drink when i have a cold, and im bummed my drink didn't come out good. Also, as far as I know, the tea is supposed to have more than one type of tea bag, but both tea bags say Chamomile mint blossom. I tried calling 5 times to talk to someone and no one answers, just some automated recording.
Food: 1
Liked it š
Atmosphere: 4
Food: 4
Service: 4
Best place to go for a coffee. Every one should get a raise here. Honestly they made my day.
Atmosphere: 5
Food: 5
Service: 5
I only ever go here on the way to work and itās fine but whatās up with asking for my name in the drive thru? Never experienced this before. Itās hella awkward, seems totally pointless for drive thru, and they (understandably) get my name wrong all the time. Itās Jeff. Today I guess they heard āKenā and I didnāt want to correct them and add more awkwardness to an already awkward interaction. Yāall donāt need to know my name. Never have I ever experienced this in a drive thru anywhere else on earth. Please stop.
Atmosphere: 4
Food: 4
Service: 4
Things are getting pricey at Starbucks!
Atmosphere: 4
Food: 5
Service: 5
I ordered the double smoked bacon breakfast sandwich that looked like it was a month old. I wish I took a picture of it before throwing it away!!!! Shame on you barista for even warming it up and giving this sandwich out !!! You should have did the right thing!!! Also the drink was blaaaaaaa !!!!Customer service needs improvement as well !!! Not a fan of this Starbucks ā¹ļø??
Atmosphere: 1
Food: 1
Service: 1
Wouldnāt know they closed a whole hour early
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went through drive through, drink took an extended amount of time even though they weren't busy then when I sipped my drink on the road, it tasted like cleaning detergent. I'm going to the doctor now because my throat started burning after drinking about 1/8th of my drink.
Atmosphere: 1
Food: 1
Service: 1
recently visited the Starbucks located in Lexingtonand overall, it was a pleasant experience. Theatmosphere was inviting with cozy seating areasand ample natural light. The staff was friendly andaccommodating, making me feel welcomed fromthe moment I walked in.As for the beverages, thequality was consistent with what I expect fromStarbucks. My favorite, the caramel macchiato, wasexpertly crafted with just the right balance ofsweetness and espresso. Additionally, they offer awide variety of options for those with dietaryrestrictions, including dairy-free milk alternativesand gluten-free snacks.One aspect that stood outto me was the cleanliness of the establishment. Thetables were regularly wiped down, and therestroom was well-maintained throughout my visit,which added to the overall positiveexperience.However, the only downside was theoccasional long wait during peak hours, which issomewhat expected at any popular coffee chain.Despite this, the efficient service helped mitigateany inconvenience.Overall, I would highlyrecommend the Starbucks in Lexington to anyonelooking for a reliable spot to enjoy a delicious cupof coffee in a comfortable environment
Atmosphere: 5
Food: 5
Service: 5
The coffees do not look like what they sell on the screen.The coffees do not taste like their description.So disappointed to visit this place this morning.
Atmosphere: 1
Food: 1
Service: 1
The person who took my order was very
Atmosphere: 5
Service: 5
No one is smiling so thatās a great start. Ask to pickup order front person he was rude directing me to go to the side area. Waited on my order 5-10m. I watched two people chatting it up while making drinks. I observed them make what I believed to be my drinks Iāve been waiting for put the drinks down and walk away. I knew that was my order so I asked about it and the lady was like āoh let me wrap that upā that took a little more time. Manager please fix this issue so thereās better efficiency and a more enjoyable customer experience.
Service: 1
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