Rude customer service. Especially from host Carolina… They don’t honor coupons that they sell. Quality and quantity of food not worth the price. Will not be returning to this dumpster fire ever again.
Atmosphere: 1
Food: 1
Service: 1
Charles Hightower
What year did the day before yesterday after leaving urgent Care. And I will say the food was rather fresh and hot service was okay despite a young lady interrupting me while I was placing the order and the employees not instructing her to wait However the main thing that stood out to me was a large Roach that they were unbeknownst to until I made it come to their attention
Atmosphere: 1
Food: 4
Service: 3
E Griffin
Really enjoy the service and the food was fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Jesus Cal
Placed a mobile order. Picked it up and when I got home, I realized they forgot one of my items. Went back and explained the situation. Was helped by a tall Hispanic guy wearing a red shirt. He was very polite and helpful. Got my order straight fast and even included a free Frosty for the inconvenience. Top service right there! Thank you!
Atmosphere: 4
Food: 5
Service: 5
Jayar Vat
IT WAS CRAZY LAST NIGHT @ this location on Carson st, in Lakewood city👀. A couple was filming the workers because nobody didn’t want to release any names that kept being repentantly asked by the customer. I overheard the couple said to the females employee that work night shifts, has a poor customer service as a manager and a drive through window employee. I DON’T BLAME THEM FOR THEIR FRUSTRATIONS BECAUSE One of the employees had an attitude last night with me when I ask for a lid for my cup.
Chhoeut Chhat
Spent nearly 100 dollars. And their customer service is very terrible. The lady in the black kept on rushing us after we ask to have a couple seconds because we have a big order to place. So then when I begun to place the orders she kept on saying; ok that’s it, after every order, after saying I have a big order to place. Part of the order was wrong and I was patiently waiting thinking they were going to give us the rest of our order, then once the manager in the red finally came to the window she basically tried to brush us away and said, “we have a line behind us”and I’m telling her our order is incomplete. And I told her we order 5 kids meal in total and she then had an attitude because her tone got aggressive and she told me “I only paid for just 3 kids meal” then I handed her the receipt and she then slam the window shut repetitively , so after that I started recording them. The lady in all black started recording us back when they were in the wrong! After waiting again the lady in the red whom is a “manager” gave us the missing kids meal without having a professional manner apologizing. I was close to wanting to ask for a refund but then she already had handed me the rest of the orders…. Kids meals come with ranch and we didn’t even get that also, then asking her for the ranches for the kids meal for the nuggets she just slammed the window shut. I requested their names and they can hear us because the window was cracked open a little and both of the ladies kept looking at me so then I just drove out the drive way to go inside because they wanted to ignore me. When I went inside they still didn’t want to give me their name. Then the lady in the all black yelled at me to leave them alone. Reason why I ask for both of their names was to report them to cooperate and/or HR. I calm my composure down and try to find a lawyer that can handle this case legally.
Steve Caplan
Drive thru seems to be better food! Maybe just time off day! Like their Parmesan Salad!
Atmosphere: 3
Food: 4
Service: 4
michael fritsinger
Fries and a chocolate frosty........nothing better.
Malissa F
So slow and they usually get the order wrong.
Atmosphere: 2
Marcela Suarez
The workers here were very fast and friendly . They got my order right plenty of times, as I know sometimes it's a hit or miss for fast food places to get it right most of the time.
Well, they have good offers now and then. A simple type of food place to me, nothing really out of the ordinary. I go occasionally but thats just my taste buds. Went thru drive thru.
Food: 3
Carl Hughes
What can you say when your food is to hot, when there are less than six people inside.
Atmosphere: 3
Food: 3
Service: 3
Albert Borja
Excellent customer service!!!
Melissa Arias
This place is awful. We just spent $30 on a meal where the hamburger was not what ordered. I took 3 bites of the chili and now am nauseous and horrible. I called and they won't answer
Rude customer service. Especially from host Carolina… They don’t honor coupons that they sell. Quality and quantity of food not worth the price. Will not be returning to this dumpster fire ever again.
Atmosphere: 1
Food: 1
Service: 1
What year did the day before yesterday after leaving urgent Care.
And I will say the food was rather fresh and hot service was okay despite a young lady interrupting me while I was placing the order and the employees not instructing her to wait
However the main thing that stood out to me was a large Roach that they were unbeknownst to until I made it come to their attention
Atmosphere: 1
Food: 4
Service: 3
Really enjoy the service and the food was fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Placed a mobile order. Picked it up and when I got home, I realized they forgot one of my items. Went back and explained the situation. Was helped by a tall Hispanic guy wearing a red shirt. He was very polite and helpful. Got my order straight fast and even included a free Frosty for the inconvenience. Top service right there! Thank you!
Atmosphere: 4
Food: 5
Service: 5
IT WAS CRAZY LAST NIGHT @ this location on Carson st, in Lakewood city👀. A couple was filming the workers because nobody didn’t want to release any names that kept being repentantly asked by the customer. I overheard the couple said to the females employee that work night shifts, has a poor customer service as a manager and a drive through window employee. I DON’T BLAME THEM FOR THEIR FRUSTRATIONS BECAUSE One of the employees had an attitude last night with me when I ask for a lid for my cup.
Spent nearly 100 dollars. And their customer service is very terrible. The lady in the black kept on rushing us after we ask to have a couple seconds because we have a big order to place. So then when I begun to place the orders she kept on saying; ok that’s it, after every order, after saying I have a big order to place. Part of the order was wrong and I was patiently waiting thinking they were going to give us the rest of our order, then once the manager in the red finally came to the window she basically tried to brush us away and said, “we have a line behind us”and I’m telling her our order is incomplete. And I told her we order 5 kids meal in total and she then had an attitude because her tone got aggressive and she told me “I only paid for just 3 kids meal” then I handed her the receipt and she then slam the window shut repetitively , so after that I started recording them. The lady in all black started recording us back when they were in the wrong! After waiting again the lady in the red whom is a “manager” gave us the missing kids meal without having a professional manner apologizing. I was close to wanting to ask for a refund but then she already had handed me the rest of the orders…. Kids meals come with ranch and we didn’t even get that also, then asking her for the ranches for the kids meal for the nuggets she just slammed the window shut. I requested their names and they can hear us because the window was cracked open a little and both of the ladies kept looking at me so then I just drove out the drive way to go inside because they wanted to ignore me. When I went inside they still didn’t want to give me their name. Then the lady in the all black yelled at me to leave them alone. Reason why I ask for both of their names was to report them to cooperate and/or HR. I calm my composure down and try to find a lawyer that can handle this case legally.
Drive thru seems to be better food! Maybe just time off day! Like their Parmesan Salad!
Atmosphere: 3
Food: 4
Service: 4
Fries and a chocolate frosty........nothing better.
So slow and they usually get the order wrong.
Atmosphere: 2
The workers here were very fast and friendly . They got my order right plenty of times, as I know sometimes it's a hit or miss for fast food places to get it right most of the time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Restaurantji Recommends
Well, they have good offers now and then.
A simple type of food place to me, nothing really out of the ordinary. I go occasionally
but thats just my taste buds.
Went thru drive thru.
Food: 3
What can you say when your food is to hot, when there are less than six people inside.
Atmosphere: 3
Food: 3
Service: 3
Excellent customer service!!!
This place is awful. We just spent $30 on a meal where the hamburger was not what ordered. I took 3 bites of the chili and now am nauseous and horrible. I called and they won't answer
Food: 1
Service: 1
It presents good fast food and good prices.
Parking: The parking lot is ample.
Atmosphere: 3
Food: 3
Service: 3
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