Understaffed! People have places to be. Take way too long to make an iced coffee.
Rah Negus
Bad business nasty wrong drink etc
Precious Love
I was there today June 3rd 2025 at 630pm on Ave K & 10th st west in Lancaster CA thank you to the short Hispanic young lady and Daniel the non shift leader for excellent customer service skills you handled the situation very well under control. I will never return to this location again worst customer service skills. You got your wish unamed girl just a little tip for you, you shouldn’t talk back to your customer because your turning away paying customers put my situation in your shoes and see how you would of handled it because it’s different from the other side. You really should be more apologetic and understanding where the PAYING CUSTOMER IS COMING FROM. That’s goes for You too Daniel. 🤦🏻♀️🤬✌️
Hannah Allen
I just have to give a huge shoutout to the amazing team at Dunkin’ — especially Prescilla, Kiki, Hannah, the girl with the British accent, and the guy with the longish blond-ish hair (you know who you are!). Every time I pull up, they greet me with smiles, good energy, and top-notch service.
These folks are the reason I keep coming back. They make my Dunkin’ experience not just about the coffee (which is always great), but about the people. You can tell they care about their work and their customers — it shows in everything they do.
Thanks for starting my day right, every time. Dunkin’ is lucky to have such a wonderful crew!
Jackie Quillen
They have the worst customer service, If you order light ice they only fill your drink half full. When they screw up an order and you ask them to make it the right way they literally want to fight you in the drive thru window. I guess a requirement for working there is having a bad attitude. It’s a shame.
Walter Ortega
The problem is that they know they are the only location near. And they do not care about customer service. They never have donuts. I came at 8 am. And were out!!!??? Really???!
Robin Knight
The workers are always nice and service is very quick.
RESTEL
I would give them a 5 star rating. But they never have the donuts I want.
Gabriella Meza
Alisa gave great service and was very professional and kind ❤️
Bought a bagel bacon egg and cheese that was burnt to the point of being un edible, I didn’t realize it until I got home. Why would anyone serve something they themselves wouldn’t even eat? I will say this isn’t normal just disappointed Dunkin would sacrifice quality for quantity.
BronxGawd
Service was slow on the inside
Atmosphere: 5
Food: 5
Service: 3
Ely Rue
The customer service is nonexistent in the Lancaster Dunkin. Specifically this 1 female worker that in the drive through, no communication, opens the window hands the bag and that’s it. My little donut holes were in a paper bag not the normal box, and on top of my donuts was the straw to my drink and dirty napkins. Nasty, I couldn’t bring myself to eat them. I was in a time crunch. But I’ll be back tomorrow. I’ll be the Karen if I have to be.
Christina Saldana
Driest donuts I have ever experienced in my life.
Food: 1
TJ Ob
They had no donuts at 630pm but one kind. The girls who are working do not even acknowledge you when you walk in. They are rude too. I just walked out.
Understaffed! People have places to be. Take way too long to make an iced coffee.
Bad business nasty wrong drink etc
I was there today June 3rd 2025 at 630pm on Ave K & 10th st west in Lancaster CA thank you to the short Hispanic young lady and Daniel the non shift leader for excellent customer service skills you handled the situation very well under control. I will never return to this location again worst customer service skills. You got your wish unamed girl just a little tip for you, you shouldn’t talk back to your customer because your turning away paying customers put my situation in your shoes and see how you would of handled it because it’s different from the other side. You really should be more apologetic and understanding where the PAYING CUSTOMER IS COMING FROM. That’s goes for You too Daniel.
🤦🏻♀️🤬✌️
I just have to give a huge shoutout to the amazing team at Dunkin’ — especially Prescilla, Kiki, Hannah, the girl with the British accent, and the guy with the longish blond-ish hair (you know who you are!). Every time I pull up, they greet me with smiles, good energy, and top-notch service.
These folks are the reason I keep coming back. They make my Dunkin’ experience not just about the coffee (which is always great), but about the people. You can tell they care about their work and their customers — it shows in everything they do.
Thanks for starting my day right, every time. Dunkin’ is lucky to have such a wonderful crew!
They have the worst customer service, If you order light ice they only fill your drink half full. When they screw up an order and you ask them to make it the right way they literally want to fight you in the drive thru window. I guess a requirement for working there is having a bad attitude. It’s a shame.
The problem is that they know they are the only location near. And they do not care about customer service. They never have donuts. I came at 8 am. And were out!!!??? Really???!
The workers are always nice and service is very quick.
I would give them a 5 star rating. But they never have the donuts I want.
Alisa gave great service and was very professional and kind ❤️
Atmosphere: 5
Food: 5
Service: 5
Good coffee and donuts. Staff was very helpful!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Restaurantji Recommends
Bought a bagel bacon egg and cheese that was burnt to the point of being un edible, I didn’t realize it until I got home. Why would anyone serve something they themselves wouldn’t even eat? I will say this isn’t normal just disappointed Dunkin would sacrifice quality for quantity.
Service was slow on the inside
Atmosphere: 5
Food: 5
Service: 3
The customer service is nonexistent in the Lancaster Dunkin. Specifically this 1 female worker that in the drive through, no communication, opens the window hands the bag and that’s it. My little donut holes were in a paper bag not the normal box, and on top of my donuts was the straw to my drink and dirty napkins. Nasty, I couldn’t bring myself to eat them. I was in a time crunch. But I’ll be back tomorrow. I’ll be the Karen if I have to be.
Driest donuts I have ever experienced in my life.
Food: 1
They had no donuts at 630pm but one kind. The girls who are working do not even acknowledge you when you walk in. They are rude too. I just walked out.
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