My family placed a simple order with an “expected by” time of 8:05pm. I gave them a 7- 10 minute grace period just for them to tell me they needed a little more time. Then, I came back and an employee said my order just got put in the oven. WOW! I then try to wait patiently only to receive doughy, raw crazy puffs and a pizza that should have been ready 45 minutes prior. Sadly, I didn’t even walk out of Little Caesars until after 9pm. Do they not realize people’s time is valuable. I don’t know what happened to this establishment. This used to be our go-to spot for pizza. Now, it seems like they only have one valuable employee, and you’re not guaranteed to get her service. You guys really need to step it up, or move out of the way for employees that care and will come in and get the job done. The customer service here is very much so lacking. Management- when you see things going downhill, jump in and do something, even if you just show/act like you care. I spoke to a couple of other customers during my long wait that expressed the same issues I had. May you prosper from here- what you’re doing now isn’t working. Best of luck.
Atmosphere: 1
Food: 2
Service: 1
Linda Renee
I ordered and they said it would be ready by 8:05pm. At 8:12pm, they said give them 5 more minutes. I went in 7 minutes later and they just started on my order. I sat there and watched everyone come in and leave right away with their orders. Was mine forgotten? I asked to speak to the manager, but he seemed to not care, pointing at another employee stating, “It’s this fools fault.” Really??? I guess the kiddos will have to find a new pizza place moving forward. Never again.
Atmosphere: 1
Food: 1
Service: 1
Andrew Gardiner
Their phone isn't ever working when I call them. I need to talk with a human there
Service: 1
Patricia Vergara
Pizza is double the prize at lancaster
Atmosphere: 2
Food: 5
Service: 3
Iamlove711 24/7
Be prepared to wait 15 to 25 minutes for your order even though you are just ordering one classic pepperoni
Atmosphere: 5
Food: 5
Service: 3
Robert Borst
Lazy ass employees, ordered a pretzel crust pizza, it's not pretzel crust, it's regular and these idiots put pretzel salt all over the pizza threw it out
Harold Kessee
Great customer service and excellent pizza.
Atmosphere: 5
Food: 5
Service: 5
Kurt
Usually good here!
Donevyn M
A worker named Nathan there Was absolutely amazing and deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
kesha hawkins
The cashier let a lady bring back a pizza and then the cashier put the pizza back in the hot box to give to someone else. I told her about it and she did not know what to do about the pizza. Cross contamination.
Went here to get some crazy Puffs and pizza. I would recommend this store lovely assistance from this young man named Bryant he helped me very quickly he was very kind didn't rush me at all compared to other pizzerias I have been to. I recommend to come get your pizza here. I'll definitely be visiting and would like to be attended by Bryant again.
Service: 5
Damon G
They gave me someone else’s old pizza. I placed my order at 11:12 and was ready at 11:14. Pizza wasn’t fresh and was cold. Last time I come here. Please check your pizza before leaving.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Deep Dish Pizza
true blue
If I could put no stars I would this location needs a revamp the staff is so mid.. they underbake the pizza, and the only way to order seems to be online which is unfortunate for when you want to pay cash.. I’d check the whole team and figure out what’s going on not taking phone orders is losing a big client base, as they forward every call instead of dog answering. The 7/11 across the street has better pizza at this point even more crispy and well cut.. 0/0
Atmosphere: 1
Food: 1
Service: 1
Traci Gladgo
You can only order online at this location. They don't accept phone calls which kinda sucks. As for the food it's always fresh. The crazy puffs and pretzel pizza are yummy.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Italian Cheese Bread, Deep Dish Pizza, Custom Thin Crust, Detroit-Style Deep Dish Sausage, Pepperoni Crazy Puffs
Scott Johns
What is the point of the pizza portal if they don't use it
My family placed a simple order with an “expected by” time of 8:05pm. I gave them a 7- 10 minute grace period just for them to tell me they needed a little more time. Then, I came back and an employee said my order just got put in the oven. WOW! I then try to wait patiently only to receive doughy, raw crazy puffs and a pizza that should have been ready 45 minutes prior. Sadly, I didn’t even walk out of Little Caesars until after 9pm. Do they not realize people’s time is valuable. I don’t know what happened to this establishment. This used to be our go-to spot for pizza. Now, it seems like they only have one valuable employee, and you’re not guaranteed to get her service. You guys really need to step it up, or move out of the way for employees that care and will come in and get the job done. The customer service here is very much so lacking. Management- when you see things going downhill, jump in and do something, even if you just show/act like you care. I spoke to a couple of other customers during my long wait that expressed the same issues I had. May you prosper from here- what you’re doing now isn’t working. Best of luck.
Atmosphere: 1
Food: 2
Service: 1
I ordered and they said it would be ready by 8:05pm. At 8:12pm, they said give them 5 more minutes. I went in 7 minutes later and they just started on my order. I sat there and watched everyone come in and leave right away with their orders. Was mine forgotten? I asked to speak to the manager, but he seemed to not care, pointing at another employee stating, “It’s this fools fault.” Really??? I guess the kiddos will have to find a new pizza place moving forward. Never again.
Atmosphere: 1
Food: 1
Service: 1
Their phone isn't ever working when I call them. I need to talk with a human there
Service: 1
Pizza is double the prize at lancaster
Atmosphere: 2
Food: 5
Service: 3
Be prepared to wait 15 to 25 minutes for your order even though you are just ordering one classic pepperoni
Atmosphere: 5
Food: 5
Service: 3
Lazy ass employees, ordered a pretzel crust pizza, it's not pretzel crust, it's regular and these idiots put pretzel salt all over the pizza threw it out
Great customer service and excellent pizza.
Atmosphere: 5
Food: 5
Service: 5
Usually good here!
A worker named Nathan there
Was absolutely amazing and deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
The cashier let a lady bring back a pizza and then the cashier put the pizza back in the hot box to give to someone else. I told her about it and she did not know what to do about the pizza. Cross contamination.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went here to get some crazy Puffs and pizza. I would recommend this store lovely assistance from this young man named Bryant he helped me very quickly he was very kind didn't rush me at all compared to other pizzerias I have been to. I recommend to come get your pizza here. I'll definitely be visiting and would like to be attended by Bryant again.
Service: 5
They gave me someone else’s old pizza. I placed my order at 11:12 and was ready at 11:14. Pizza wasn’t fresh and was cold.
Last time I come here. Please check your pizza before leaving.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Deep Dish Pizza
If I could put no stars I would this location needs a revamp the staff is so mid.. they underbake the pizza, and the only way to order seems to be online which is unfortunate for when you want to pay cash.. I’d check the whole team and figure out what’s going on not taking phone orders is losing a big client base, as they forward every call instead of dog answering. The 7/11 across the street has better pizza at this point even more crispy and well cut.. 0/0
Atmosphere: 1
Food: 1
Service: 1
You can only order online at this location. They don't accept phone calls which kinda sucks.
As for the food it's always fresh.
The crazy puffs and pretzel pizza are yummy.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Italian Cheese Bread, Deep Dish Pizza, Custom Thin Crust, Detroit-Style Deep Dish Sausage, Pepperoni Crazy Puffs
What is the point of the pizza portal if they don't use it
Atmosphere: 2
Food: 1
Service: 1
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