Jada night shift is absolutely amazing very great customer service and good personality.She was very helpful as well tonight helped me out with a dasher pizza bag and in all my years she's the first to do so to be so young I love you attitude keep up the good work you'll definitely keep customers flowing through
Atmosphere: 5
Food: 5
Service: 5
gina n
Wish there was vegan cheese.
Food: 4
Service: 5
D
Ordered a pizza. About 2030 hours. Was called back with. We are out of pizza dough. You will be refunded in a few days. Should have known that before they charged my card.
Food: 1
Service: 1
Kristine Brooks
The lady who helped me went above and beyond!! Ordering through the app is super easy. Even calling in an order is a breeze.
Atmosphere: 5
Food: 5
Service: 5
Robertt Mendez
Usually not one to write a review but if you’re going to order from here I’d suggest calling or going in person. I ordered online and when I arrived I explained that when I ordered the system never asked me for a name but showed them the receipt and the tracker that clearly had my order with their address and proof of payment, the young gentlemen in the front seemed like he wanted to resolve the issue but his higher up or whoever quickly told me I needed to call the company, very dismissive and unwilling to help. I was kind shocked how they all stood there with the dumbest expressions on their face with no willingness to help. When I checked my email it had my name and went back, when I told them my name they said we don’t have your order and shrugged. Again, I had the email confirmation with the order and their store information. Extremely unhelpful, incompetent and rude, will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Dewitt Stevenson
I ordered a pizza and wings and the delivery driver did not even ring my doorbell 😞 and my food was cold. I will never order from here again
Carrie is so nice and thoughtful. She told me what the best deal was for me without me asking. I really appreciated her customer service and consideration. What a great experience.
Atmosphere: 5
Food: 5
Service: 5
Pete Delfin
Everything was ready in a timely fashion , staff was happy to serve you
Parking: Ample parking and close handicap spots
Atmosphere: 5
Food: 5
Service: 5
Tracy Ndiyob
I’ve been ordering pizza from here since moving to Lancaster several years ago and this is by far the worst Papa John’s that I’ve ever been to. They never get my order right. I request square cut pizza, they give me the regular cut. I tell them I want extra sauce, they make the pizza extra dry. I don’t understand why it’s so difficult to follow instructions. I’ve loved Papa John’s for years and it is so unfortunate that I just happen to live by the worst one ever.
I made a good order and then they call me back saying that they can't deliver so they cancelled my order and now I will never order papa John's again and I'm still hungry
john Z
My pizza was perfect, the cashier william was super nice and chill, I’ll definitely be coming here again!!
Atmosphere: 5
Food: 5
Service: 5
Ian Smitherson
Leaving a review for the calzone bites since the cashier asked nicely. The portions were good and they are a decent value if you use the member’s special on the Papa Johns app (at the time of this writing). Only negative for me is that they were kind of salty. Would still recommend though ?
Jada night shift is absolutely amazing very great customer service and good personality.She was very helpful as well tonight helped me out with a dasher pizza bag and in all my years she's the first to do so to be so young I love you attitude keep up the good work you'll definitely keep customers flowing through
Atmosphere: 5
Food: 5
Service: 5
Wish there was vegan cheese.
Food: 4
Service: 5
Ordered a pizza. About 2030 hours. Was called back with. We are out of pizza dough. You will be refunded in a few days. Should have known that before they charged my card.
Food: 1
Service: 1
The lady who helped me went above and beyond!! Ordering through the app is super easy. Even calling in an order is a breeze.
Atmosphere: 5
Food: 5
Service: 5
Usually not one to write a review but if you’re going to order from here I’d suggest calling or going in person. I ordered online and when I arrived I explained that when I ordered the system never asked me for a name but showed them the receipt and the tracker that clearly had my order with their address and proof of payment, the young gentlemen in the front seemed like he wanted to resolve the issue but his higher up or whoever quickly told me I needed to call the company, very dismissive and unwilling to help. I was kind shocked how they all stood there with the dumbest expressions on their face with no willingness to help. When I checked my email it had my name and went back, when I told them my name they said we don’t have your order and shrugged. Again, I had the email confirmation with the order and their store information. Extremely unhelpful, incompetent and rude, will not be returning.
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza and wings and the delivery driver did not even ring my doorbell 😞 and my food was cold. I will never order from here again
Good pizza
Parking: Good pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Buffalo Chicken
Carrie is so nice and thoughtful. She told me what the best deal was for me without me asking. I really appreciated her customer service and consideration. What a great experience.
Atmosphere: 5
Food: 5
Service: 5
Everything was ready in a timely fashion , staff was happy to serve you
Parking: Ample parking and close handicap spots
Atmosphere: 5
Food: 5
Service: 5
I’ve been ordering pizza from here since moving to Lancaster several years ago and this is by far the worst Papa John’s that I’ve ever been to. They never get my order right. I request square cut pizza, they give me the regular cut. I tell them I want extra sauce, they make the pizza extra dry. I don’t understand why it’s so difficult to follow instructions. I’ve loved Papa John’s for years and it is so unfortunate that I just happen to live by the worst one ever.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Only take $20 bills or smaller if paying cash, the employees are rude, and pizza was sub par and packaged poorly
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Buffalo Chicken
Their pizza is good didn't have to wait long for it friendly delivery guy
Parking: Plenty of parking on the side
Wheelchair accessibility: They have wheelchair ramps
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chocolate Brownie, Buffalo Chicken
I made a good order and then they call me back saying that they can't deliver so they cancelled my order and now I will never order papa John's again and I'm still hungry
My pizza was perfect, the cashier william was super nice and chill, I’ll definitely be coming here again!!
Atmosphere: 5
Food: 5
Service: 5
Leaving a review for the calzone bites since the cashier asked nicely. The portions were good and they are a decent value if you use the member’s special on the Papa Johns app (at the time of this writing). Only negative for me is that they were kind of salty. Would still recommend though ?
Atmosphere: 4
Food: 4
Service: 4
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