Came here the Hispanic lady gave us a look of not welcome and talk to me in Spanish I answer in English just because I am Hispanic doesn't mean I don't talk English didn't even wrapped the sandwiches in the second white paper we opened the sandwiches and wrapper was falling apart never coming here again not a friendly place.
Atmosphere: 1
Food: 3
Service: 1
Terminus Omnis
Absolutely horrible experience. I asked for a chicken dipper and requested for onions to be put on it. Every Subway I go to, even at this one, had done it for me previously.
The lady serving me told me she's "NOT ALLOWED" to put a few slices of onion in my dipper? Are you serious? This is how you treat your hungry customers at lunch hour? Over onions?
Do better. Lost my business permanently.
Atmosphere: 1
Food: 5
Service: 1
Adrian C.L.
I recently attempted to use the SUBWAY app to take advantage of the $6.99 foot-long promotion. As soon as I opened the app, this deal was the first thing I saw, so I clicked on it, selected a participating store, and added my order. When I entered the coupon, however, I was met with a message saying, “Deals and offers are currently not available”—even though this was a participating location.
Disappointed, I decided to go to the store and see if they could honor the promotion in person. From the moment I walked in, things didn’t improve. I wasn’t greeted, and I felt like I was more of an inconvenience than a customer. After finally getting the attention of an employee, I explained the issue with the app and asked if they could honor the promotion in-store, given the system malfunction. I was told, “No, you have to do it online.”
It’s frustrating that the app promotes a deal prominently but fails to support the purchase process, and that there’s no backup plan in-store when customers encounter tech issues. A smoother, more customer-friendly approach would go a long way—whether that’s ensuring the app works consistently or training staff to handle these issues in a way that leaves customers feeling valued.
Atmosphere: 1
Food: 3
Service: 1
Eduardo Ivan Pazuengo Zuñiga
The product is good but the service is terrible. Yesterday afternoon I spent 25 minutes in line waiting to be served. I decided to leave the place. There was a girl, Elizabeth, but the service took too long. I don't think I'll ever return to this place.
Atmosphere: 1
Food: 1
Service: 1
Christian Regueiro
The establishment looks nice and the time I went there was during the night shift when it comes to the food I’m very disappointed ordering a pretzel from them. That salted basically was just a lumper bread with no real salt on it at all and very dry. also, the sandwich I ordered, I wanted extra extra extra black olives and they barely gave me enough to line up to the length of my finger for the entire foot-long sub when I asked to get a little more I was immediately rejected that customer service was not good at all maybe they’re just doing their job but the feeling and attitude I got from them was somebody who just wanted to get the night over with and not deal with anyone, I will not be returning. This has to be the worst subway experience I’ve ever had. I do not recommend at least for the nighttime.
Wheelchair accessibility: There are no steps or stairs to hinder somebody with a wheelchair here. the door is not automatic
Atmosphere: 3
Food: 2
Service: 1
Cassidy Grace
Super great customer service 10/10
Atmosphere: 4
Food: 4
Service: 5
Sean Courson
Used to be one of my favorite spots, but my last mobile order was all wrong, terrible service, and they were blasting music tue whole time. Time to find a new favorite.
Atmosphere: 2
Food: 2
Service: 1
LeCjonna Clark
Ive been trying to order from the 24 hour subway I called 4 times with a question and no answer at the 24 hour subway ain't no way each time I called y'all wasn't answering its 2 am y'all don't got that many customers
EKO 40 Musical Band
This places needs to upgrade their oven it is alway broken and the food is cold . Not recommend to dine in . Bas for business
Atmosphere: 1
Food: 1
Service: 3
J S
They gave me a cold subways sandwich this is the second time that the oven was broken ! Air conditioning wasn’t working or it wasn’t on . Very bad for business
Bought the turkey sandwich. Less than an hour later, my stomach started bubbling, gas, and then I barely made it to a toilet. I don’t think I have to tell you why. I guess it’s partly my fault, as it did cross my mind, that the veggies did not look as “fresh”, as they could have, but not to the point where I thought the sandwich would cause a reaction. Moral of the story is. Trust your gut instinct. Also, I detected a bit of an attitude from the girl making the sandwich, but then her attitude changed, so I gave her the benefit of the doubt. I won’t go back to the “K” Street store.
Food: 1
Service: 1
H K
Placed an order for take out through the app. When I picked up my order I requested a cup of water as I was hot and dehydrated after walking in typical Lancaster ???? (add to that there is zero shade between my ???? and the shop) and I was refused! I was informed that they don’t carry cups for ????, heavy emphasis was placed on ‘that’. So unbelievably inhumane, nm illegal for an establishment to deny someone water in these temps! Still shocked at the refusal!
Atmosphere: 1
Service: 1
Atheasha Wallace
My bread was hard to chew, not crunchy even though I asked for it to be toasted. The sandwich was cold, and the cheese did not get melted. The bread was tough. Maybe old or left out, only been here twice, both times were not so good experiences.
Atmosphere: 4
Food: 2
Service: 3
Paul Serrano
When I visited seen a man that seemed to be down in his luck and short on cash for his meal so I offerd to pat for whatever he wants.. we ordered and when it came time to pay the cashier seen what I did and took it upan himself and only charged me for 1 of the 3 sandwiches that were orderd. Do good and good shall be done on you always good food also..
Atmosphere: 5
Food: 5
Service: 5
Frank Actkinson
Toaster oven was not working, ordered the food and was told afterwards that the toaster oven was not working.That really sucks ?
Came here the Hispanic lady gave us a look of not welcome and talk to me in Spanish I answer in English just because I am Hispanic doesn't mean I don't talk English didn't even wrapped the sandwiches in the second white paper we opened the sandwiches and wrapper was falling apart never coming here again not a friendly place.
Atmosphere: 1
Food: 3
Service: 1
Absolutely horrible experience. I asked for a chicken dipper and requested for onions to be put on it. Every Subway I go to, even at this one, had done it for me previously.
The lady serving me told me she's "NOT ALLOWED" to put a few slices of onion in my dipper? Are you serious? This is how you treat your hungry customers at lunch hour? Over onions?
Do better. Lost my business permanently.
Atmosphere: 1
Food: 5
Service: 1
I recently attempted to use the SUBWAY app to take advantage of the $6.99 foot-long promotion. As soon as I opened the app, this deal was the first thing I saw, so I clicked on it, selected a participating store, and added my order. When I entered the coupon, however, I was met with a message saying, “Deals and offers are currently not available”—even though this was a participating location.
Disappointed, I decided to go to the store and see if they could honor the promotion in person. From the moment I walked in, things didn’t improve. I wasn’t greeted, and I felt like I was more of an inconvenience than a customer. After finally getting the attention of an employee, I explained the issue with the app and asked if they could honor the promotion in-store, given the system malfunction. I was told, “No, you have to do it online.”
It’s frustrating that the app promotes a deal prominently but fails to support the purchase process, and that there’s no backup plan in-store when customers encounter tech issues. A smoother, more customer-friendly approach would go a long way—whether that’s ensuring the app works consistently or training staff to handle these issues in a way that leaves customers feeling valued.
Atmosphere: 1
Food: 3
Service: 1
The product is good but the service is terrible. Yesterday afternoon I spent 25 minutes in line waiting to be served. I decided to leave the place. There was a girl, Elizabeth, but the service took too long. I don't think I'll ever return to this place.
Atmosphere: 1
Food: 1
Service: 1
The establishment looks nice and the time I went there was during the night shift when it comes to the food I’m very disappointed ordering a pretzel from them. That salted basically was just a lumper bread with no real salt on it at all and very dry. also, the sandwich I ordered, I wanted extra extra extra black olives and they barely gave me enough to line up to the length of my finger for the entire foot-long sub when I asked to get a little more I was immediately rejected that customer service was not good at all maybe they’re just doing their job but the feeling and attitude I got from them was somebody who just wanted to get the night over with and not deal with anyone, I will not be returning. This has to be the worst subway experience I’ve ever had. I do not recommend at least for the nighttime.
Wheelchair accessibility: There are no steps or stairs to hinder somebody with a wheelchair here. the door is not automatic
Atmosphere: 3
Food: 2
Service: 1
Super great customer service 10/10
Atmosphere: 4
Food: 4
Service: 5
Used to be one of my favorite spots, but my last mobile order was all wrong, terrible service, and they were blasting music tue whole time. Time to find a new favorite.
Atmosphere: 2
Food: 2
Service: 1
Ive been trying to order from the 24 hour subway I called 4 times with a question and no answer at the 24 hour subway ain't no way each time I called y'all wasn't answering its 2 am y'all don't got that many customers
This places needs to upgrade their oven it is alway broken and the food is cold . Not recommend to dine in . Bas for business
Atmosphere: 1
Food: 1
Service: 3
They gave me a cold subways sandwich this is the second time that the oven was broken ! Air conditioning wasn’t working or it wasn’t on . Very bad for business
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Bought the turkey sandwich. Less than an hour later, my stomach started bubbling, gas, and then I barely made it to a toilet. I don’t think I have to tell you why. I guess it’s partly my fault, as it did cross my mind, that the veggies did not look as “fresh”, as they could have, but not to the point where I thought the sandwich would cause a reaction. Moral of the story is. Trust your gut instinct. Also, I detected a bit of an attitude from the girl making the sandwich, but then her attitude changed, so I gave her the benefit of the doubt. I won’t go back to the “K” Street store.
Food: 1
Service: 1
Placed an order for take out through the app. When I picked up my order I requested a cup of water as I was hot and dehydrated after walking in typical Lancaster ???? (add to that there is zero shade between my ???? and the shop) and I was refused! I was informed that they don’t carry cups for ????, heavy emphasis was placed on ‘that’. So unbelievably inhumane, nm illegal for an establishment to deny someone water in these temps! Still shocked at the refusal!
Atmosphere: 1
Service: 1
My bread was hard to chew, not crunchy even though I asked for it to be toasted. The sandwich was cold, and the cheese did not get melted. The bread was tough. Maybe old or left out, only been here twice, both times were not so good experiences.
Atmosphere: 4
Food: 2
Service: 3
When I visited seen a man that seemed to be down in his luck and short on cash for his meal so I offerd to pat for whatever he wants.. we ordered and when it came time to pay the cashier seen what I did and took it upan himself and only charged me for 1 of the 3 sandwiches that were orderd. Do good and good shall be done on you always good food also..
Atmosphere: 5
Food: 5
Service: 5
Toaster oven was not working, ordered the food and was told afterwards that the toaster oven was not working.That really sucks ?
Atmosphere: 3
Food: 2
Service: 1
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