Honestly - I’ve had to use this drive thru 3 times in the last week. They either need to hire more people, or figure out how to not have customers waiting for 10 minutes BEFORE EVEN RESPONDING. You got everyone single car in line wondering if the talk box is working… there’s no “Sorry we are behind, give us a moment” nothing. Tired of people at this location not caring. Every employee here looks like they hate it - food is great, service is extra slow here.
Atmosphere: 1
Food: 5
Service: 1
C Howard
Food was okay, it was freezing in there so we ate in the car, much warmer.
Atmosphere: 4
Food: 4
Service: 5
Joseph Balais
Quiet atmosphere but absolutely horrible service. I know it's fast food but please take pride in your job. I had to go back to the counter to let them know they forgot the chicken nuggets and it took 3 employees to figure this out. It would help if the match the receipt to the food to ensure that everything is present. Even forgot the ketchup. The City of Lancaster is a horrible place for businesses and customer service.
Atmosphere: 4
Food: 3
Service: 1
Diane W
Burger was cold. Bun was stale. Nuggets were barely warm!
Not the first time my food has been cold.
Atmosphere: 2
Food: 1
Service: 3
L Cabral
This particular Wendy's is not up to usual Wendy's standards...the owner obviously cuts corners. The Breakfast Baconator for example is supposed to have SIX slices of bacon. I thought maybe they made an honest mistake, but it seems to always come with only 2 super thin cheap microwave style slices broken in half and laid across the other ingredients. Either the cooks are being shown how to make them incorrectly or they're being instructed by the owner to do so to cut corners and pocket the difference. And on top of that, I just read a review where someone said they only take cash after 1130pm...sounds like the workers are skimming the profits to me...if anything, a place would NOT take cash after that time for safety/to avoid robberies...just saying. This franchise is shady AF.
Atmosphere: 3
Food: 1
Service: 3
Maricela Moran
Almost never go to Wendy’s but I qas in a hurry to get back to work and ordered Spicy chicken sanwich combo. I am almost never picky about food but this chicken was SUPER RUBBERY. Had to throw more than half patty away and just ate bread and veggies. Sorry but not buying chicken sanwiches there again. Then found out looking for information, half patty is chicken and other half are other components.
Bonnie O
We were there yesterday. The restrooms are locked. We ordered our burgers WITHOUT CHEESE. Got cheeses anyway. What is so hard about NO CHEESE at fast food restraints.
Atmosphere: 4
Food: 3
Service: 1
phillip swain
Walked in to place order two customers ahead of me. Shift Super walks over grabs the cashier, and has them go help fill orders at the drive up window. Leaving the customers who are waiting to place their orders in limbo for 15 minutes , during the wait pretty much everyone in line turned around and walked out....
Atmosphere: 2
Food: 3
Service: 1
Deniece Farnsworth
They were short staffed on a weekend, and it took forever to get our food. When we got our order, it was wrong. People were standing and waiting for a long time and getting mad. The guy at the register was constantly apologizing, and we felt bad for him. The food was ok, and we still made the best of it.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chili, French Fries
Michael Legaspi
They had no ice that day, AC was not cool. It just looked like it was ready to close its doors for good.Sad.
App rewards is not working through drive through per manager, only if you walk inside. Does this make sense?
Atmosphere: 2
Food: 5
Service: 2
N C
Very helpful, customer service. The food was fresh thank you
Atmosphere: 4
Food: 4
Service: 4
Nora
What's the point in saying you're open till 1 when they only take cash after 11:30 so they can close early after working a double at the hospital I was trying to get a quick bite to eat and they say sorry we only take cash after 11:30
Atmosphere: 1
Service: 1
Betty Winters
Ordered "Bacon, egg crescent " combo, Didn't open or check bag till I got home, guess that was my mistake, I got a "Bacon chicken crescent " I was very disappointed, didn't eat it, cause that's not what I ordered, Did NOT want to drive across town to get this corrected. So it was like throwing over $5 in the trash
Atmosphere: 3
Food: 1
Service: 3
Donnika Livingston Phanor
My food was old but I contacted the store to inform them about my disappointment; they apologized and offered to replace my order.
Honestly - I’ve had to use this drive thru 3 times in the last week. They either need to hire more people, or figure out how to not have customers waiting for 10 minutes BEFORE EVEN RESPONDING. You got everyone single car in line wondering if the talk box is working… there’s no “Sorry we are behind, give us a moment” nothing. Tired of people at this location not caring. Every employee here looks like they hate it - food is great, service is extra slow here.
Atmosphere: 1
Food: 5
Service: 1
Food was okay, it was freezing in there so we ate in the car, much warmer.
Atmosphere: 4
Food: 4
Service: 5
Quiet atmosphere but absolutely horrible service. I know it's fast food but please take pride in your job. I had to go back to the counter to let them know they forgot the chicken nuggets and it took 3 employees to figure this out. It would help if the match the receipt to the food to ensure that everything is present. Even forgot the ketchup. The City of Lancaster is a horrible place for businesses and customer service.
Atmosphere: 4
Food: 3
Service: 1
Burger was cold. Bun was stale.
Nuggets were barely warm!
Not the first time my food has been cold.
Atmosphere: 2
Food: 1
Service: 3
This particular Wendy's is not up to usual Wendy's standards...the owner obviously cuts corners. The Breakfast Baconator for example is supposed to have SIX slices of bacon. I thought maybe they made an honest mistake, but it seems to always come with only 2 super thin cheap microwave style slices broken in half and laid across the other ingredients. Either the cooks are being shown how to make them incorrectly or they're being instructed by the owner to do so to cut corners and pocket the difference. And on top of that, I just read a review where someone said they only take cash after 1130pm...sounds like the workers are skimming the profits to me...if anything, a place would NOT take cash after that time for safety/to avoid robberies...just saying. This franchise is shady AF.
Atmosphere: 3
Food: 1
Service: 3
Almost never go to Wendy’s but I qas in a hurry to get back to work and ordered Spicy chicken sanwich combo. I am almost never picky about food but this chicken was SUPER RUBBERY. Had to throw more than half patty away and just ate bread and veggies. Sorry but not buying chicken sanwiches there again. Then found out looking for information, half patty is chicken and other half are other components.
We were there yesterday. The restrooms are locked. We ordered our burgers WITHOUT CHEESE. Got cheeses anyway. What is so hard about NO CHEESE at fast food restraints.
Atmosphere: 4
Food: 3
Service: 1
Walked in to place order two customers ahead of me. Shift Super walks over grabs the cashier, and has them go help fill orders at the drive up window. Leaving the customers who are waiting to place their orders in limbo for 15 minutes , during the wait pretty much everyone in line turned around and walked out....
Atmosphere: 2
Food: 3
Service: 1
They were short staffed on a weekend, and it took forever to get our food. When we got our order, it was wrong. People were standing and waiting for a long time and getting mad. The guy at the register was constantly apologizing, and we felt bad for him. The food was ok, and we still made the best of it.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chili, French Fries
They had no ice that day, AC was not cool. It just looked like it was ready to close its doors for good.Sad.
Atmosphere: 2
Food: 4
Service: 4
Restaurantji Recommends
App rewards is not working through drive through per manager, only if you walk inside. Does this make sense?
Atmosphere: 2
Food: 5
Service: 2
Very helpful, customer service. The food was fresh thank you
Atmosphere: 4
Food: 4
Service: 4
What's the point in saying you're open till 1 when they only take cash after 11:30 so they can close early
after working a double at the hospital I was trying to get a quick bite to eat and they say sorry we only take cash after 11:30
Atmosphere: 1
Service: 1
Ordered "Bacon, egg crescent " combo,
Didn't open or check bag till I got home, guess that was my mistake,
I got a "Bacon chicken crescent "
I was very disappointed, didn't eat it, cause that's not what I ordered,
Did NOT want to drive across town to get this corrected.
So it was like throwing over $5 in the trash
Atmosphere: 3
Food: 1
Service: 3
My food was old but I contacted the store to inform them about my disappointment; they apologized and offered to replace my order.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Grilled Chicken Sandwich, Double Stack, Sandwich, Salad, Chili, Cheese Fries, Spicy Chicken Sandwich, French Fries
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