Hello I went to this location to pick up an order around 4:45pm today. I first encountered a very nice young person with short blonde hair. He advised me that my order was still being worked on. I waited patiently for about 15 minutes. I watched the back cooks start to put a lot of togo orders on the racks. The nice young person to originally helped me was on a long phone call helping a customer. At this time a few people walk in to order or pick up orders. A Tall African American man comes out and asks the people that came in after me if he could help them. They had a pick up order and in my frustration I wait until he's done with that person. He then goes to help the next person behind me, I say excuse me, I've been wanting for a while, has my order come up yet. He blows me off and helps the woman that came in after me. I will never go to this location again and anyone that reads this please find out who owns these stores in Lancaster and if the same owner as this one has them all, please get your wings from Coaches or Boom Chicken. Clearly customer service is not this owner priority by the way his or her employees treat them.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Traditional Wings, French Fries
Wilfredo Teran
Outstanding customer service delivered by the nighshift manager Manny.
Atmosphere: 5
Food: 5
Service: 5
Amy Jaz
Had me on hold for ten minutes then don’t want to answer phone.
Atmosphere: 1
Food: 1
Service: 1
Davis Valverde
Service at its worst place your orders 2 hours before if u can. If u want to dine in expect a hour n half wait on a slow day. For 8 peace combo.
Employees are rude when asking them about my food they ignore you. At this point this let it be know they the employee is way more important then the customer. I do not recommend this place!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Traditional Wings
Real Talk
I went there after church and the atmosphere was great. Leah took my order and she was very courteous. I was surprised because young people these days can be bad in customer service. She took my order and was all around very nice. My order was to go so when it was ready a gentleman brought my bag to me. He didn’t call my name and have me come to the counter. That made me feel so special. They were great! I review places all the time and this was one of the best all around. Thank you and God bless you!!!
Parking: Plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Leola Begay
They forgot fries for my online order. Got a combo but didn’t get them with it, unfortunately.
Atmosphere: 1
Food: 3
Service: 1
Mannie Parker
So I walked in and tried to give them my business with 100$ bill the cashier off the bat was extremely rude.I ask to speak to the manager respectfully. She then told me while he’s gonna say the same thing very rudely. The manager was very rude and kept calling me sir even tho I am man in makeup and I asked him not to call me that I was so hurt because he was discriminating, me because I am part of the lgbtq+ community I asked for corporate number and he did not give me it very wrong as a manager you don’t do that to a human being
Atmosphere: 1
Food: 1
Service: 1
Lakiesha Bown
We ordered our boneless wings well done soggy and horrible never going again ? just disappointed
Atmosphere: 3
Food: 1
Service: 3
Frank Actkinson
They are really busy here but the food is good
Atmosphere: 3
Food: 5
Service: 3
Lowai
They forgot fries for my online order. Got a combo but didn’t get them with it, unfortunately.
Didn't take order 16 min before closing. I don't like places that stop taking orders before posted hours.
Service: 1
david rodriguez
Lol, they were running out of chicken. The fries were too salty. The employees did a good job, keeping the orders moving.
Atmosphere: 4
Food: 4
Service: 4
Josh T.
Chicken wings were well done and good. Great Customer service and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings
john Z
This place is a complete disaster. Every time I order the mango habanero its so cold the the chicken taste so old and disgusting. The staff is mediocre and the cooks take their sweet time cooking. Garbage ?️
Hello I went to this location to pick up an order around 4:45pm today. I first encountered a very nice young person with short blonde hair. He advised me that my order was still being worked on. I waited patiently for about 15 minutes. I watched the back cooks start to put a lot of togo orders on the racks. The nice young person to originally helped me was on a long phone call helping a customer. At this time a few people walk in to order or pick up orders. A Tall African American man comes out and asks the people that came in after me if he could help them. They had a pick up order and in my frustration I wait until he's done with that person. He then goes to help the next person behind me, I say excuse me, I've been wanting for a while, has my order come up yet. He blows me off and helps the woman that came in after me. I will never go to this location again and anyone that reads this please find out who owns these stores in Lancaster and if the same owner as this one has them all, please get your wings from Coaches or Boom Chicken. Clearly customer service is not this owner priority by the way his or her employees treat them.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Traditional Wings, French Fries
Outstanding customer service delivered by the nighshift manager Manny.
Atmosphere: 5
Food: 5
Service: 5
Had me on hold for ten minutes then don’t want to answer phone.
Atmosphere: 1
Food: 1
Service: 1
Service at its worst place your orders 2 hours before if u can. If u want to dine in expect a hour n half wait on a slow day. For 8 peace combo.
Employees are rude when asking them about my food they ignore you. At this point this let it be know they the employee is way more important then the customer. I do not recommend this place!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Traditional Wings
I went there after church and the atmosphere was great. Leah took my order and she was very courteous. I was surprised because young people these days can be bad in customer service. She took my order and was all around very nice. My order was to go so when it was ready a gentleman brought my bag to me. He didn’t call my name and have me come to the counter. That made me feel so special. They were great! I review places all the time and this was one of the best all around. Thank you and God bless you!!!
Parking: Plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
They forgot fries for my online order. Got a combo but didn’t get them with it, unfortunately.
Atmosphere: 1
Food: 3
Service: 1
So I walked in and tried to give them my business with 100$ bill the cashier off the bat was extremely rude.I ask to speak to the manager respectfully. She then told me while he’s gonna say the same thing very rudely. The manager was very rude and kept calling me sir even tho I am man in makeup and I asked him not to call me that I was so hurt because he was discriminating, me because I am part of the lgbtq+ community I asked for corporate number and he did not give me it very wrong as a manager you don’t do that to a human being
Atmosphere: 1
Food: 1
Service: 1
We ordered our boneless wings well done soggy and horrible never going again ? just disappointed
Atmosphere: 3
Food: 1
Service: 3
They are really busy here but the food is good
Atmosphere: 3
Food: 5
Service: 3
They forgot fries for my online order. Got a combo but didn’t get them with it, unfortunately.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Got hospitalisedUpdate:
Atmosphere: 2
Food: 1
Service: 2
Didn't take order 16 min before closing. I don't like places that stop taking orders before posted hours.
Service: 1
Lol, they were running out of chicken. The fries were too salty. The employees did a good job, keeping the orders moving.
Atmosphere: 4
Food: 4
Service: 4
Chicken wings were well done and good. Great Customer service and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings
This place is a complete disaster. Every time I order the mango habanero its so cold the the chicken taste so old and disgusting. The staff is mediocre and the cooks take their sweet time cooking. Garbage ?️
Atmosphere: 2
Food: 1
Service: 1
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