Very bad service in the afternoon, they don't like to give a lot of sugar, they do it poorly, they need better customer service
Service: 1
Nena C.
Very rude girl at the drive thru
I have talked to the manager last time is was a guy with glasses I don’t know if he did anything about it. Because they are still rude
Service: 1
Shreyas Ravindra
I entered the coffee shop and all I was looking to buy was a freshly brewed coffee. They had couple of baristas still preparing coffees.
This barista walks up to me and says they are not selling coffee for walk-ins and I have to come through drive through.
I felt they could have just taken my order there knowing the fact that I was looking for just a black coffee.
Not happy with their customer service.
Service: 1
Genesis Sanjuan
Ordered ahead at 6:48 am, store said it was open but when i got there it was closed and no one inside. please give me my $13 back and do your job
Jr garcia
Every time I go they have good service
Atmosphere: 5
Service: 5
Nancy Camacho
I love the friendly service and healthy foods , great coffee
Atmosphere: 5
Food: 5
Service: 5
Dhamodar Venkatesh
Good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Pop
Francisco “Mr. SunDance” Dominguez
Yum and I love smell
Atmosphere: 5
Food: 3
Service: 4
E Lemus
The staff is amazing!
Atmosphere: 5
Food: 3
Service: 5
Oakland92 Muwwakkil
I really like this Starbucks, I like the location and the customer service is great. My co worker and I take are break here everyday. The only thing I don't like is in there bathrooms they never have any hand soap, this is not good because this means people are not washing there hands. Please get some hand soap thank you.
I’ve been frequenting this starbucks less lately due to poor quality drinks over the past few months. The last time I visited this Starbucks they gave me the wrong drink that I didn’t order and proceeded to make me feel bad that they got my drink wrong. I received someone else’s custom drink when I ordered a standard iced Carmel macchiato. After I told the drive thru window girls that I didn’t order this custom drink, the second girl at the window turned around to all the employees asking if someone got an order for a Carmel macchiato (someone repeated my order to me after I ordered). No one said they did. Instead of offering to just remake the correct drink, I was made to feel bad for something that wasn’t my fault. They also didn’t offer a refund. I asked for the drink I ordered - I received a very poorly made Carmel macchiato in return. I contacted customer service for a refund, which I received, and went to another starbucks who make the drinks right and offer great customer service. I will not return to this Starbucks location.
Atmosphere: 1
Food: 2
Service: 1
Kevin Dahlstrom
Super friendly staff, convenient and good!
Bryana Sanchez
Been in Lathrop all my life and I’ve never encountered situations where they tell me the Frappuccino machine is down or they’re "cleaning it" HOURS before closing like i have with this one specific colored girl that has told us that couple times as well , always being rude to us for no reason when we just order, wait for our coffee , pay and thats it and never give them attitude because me from experience i know working in customer service isn't always joyful. But today she was there again and she didn’t let us finish our order when there wasn’t even a rush to begin with and my sister specifically asked for a certain thing on her drink but it wasn’t in it. Because she didn’t let us finish our order and proceeded to say “see you at the window”, didn’t ask “anything else”. But we didn’t say anything to not be an as. I’m not sure if she has something against me and my sister or something. Or if she’s like that to everyone. But that it’s not okay and it’s her and another young lady too but she hasn’t done something like that like this girl has. But I’ll still go for my Caramel Macchiato tho?
Very bad service in the afternoon, they don't like to give a lot of sugar, they do it poorly, they need better customer service
Service: 1
Very rude girl at the drive thru
I have talked to the manager last time is was a guy with glasses I don’t know if he did anything about it. Because they are still rude
Service: 1
I entered the coffee shop and all I was looking to buy was a freshly brewed coffee.
They had couple of baristas still preparing coffees.
This barista walks up to me and says they are not selling coffee for walk-ins and I have to come through drive through.
I felt they could have just taken my order there knowing the fact that I was looking for just a black coffee.
Not happy with their customer service.
Service: 1
Ordered ahead at 6:48 am, store said it was open but when i got there it was closed and no one inside. please give me my $13 back and do your job
Every time I go they have good service
Atmosphere: 5
Service: 5
I love the friendly service and healthy foods , great coffee
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Pop
Yum and I love smell
Atmosphere: 5
Food: 3
Service: 4
The staff is amazing!
Atmosphere: 5
Food: 3
Service: 5
I really like this Starbucks, I like the location and the customer service is great. My co worker and I take are break here everyday. The only thing I don't like is in there bathrooms they never have any hand soap, this is not good because this means people are not washing there hands. Please get some hand soap thank you.
Food: 5
Service: 5
Restaurantji Recommends
I’ve been frequenting this starbucks less lately due to poor quality drinks over the past few months. The last time I visited this Starbucks they gave me the wrong drink that I didn’t order and proceeded to make me feel bad that they got my drink wrong. I received someone else’s custom drink when I ordered a standard iced Carmel macchiato. After I told the drive thru window girls that I didn’t order this custom drink, the second girl at the window turned around to all the employees asking if someone got an order for a Carmel macchiato (someone repeated my order to me after I ordered). No one said they did. Instead of offering to just remake the correct drink, I was made to feel bad for something that wasn’t my fault. They also didn’t offer a refund. I asked for the drink I ordered - I received a very poorly made Carmel macchiato in return. I contacted customer service for a refund, which I received, and went to another starbucks who make the drinks right and offer great customer service. I will not return to this Starbucks location.
Atmosphere: 1
Food: 2
Service: 1
Super friendly staff, convenient and good!
Been in Lathrop all my life and I’ve never encountered situations where they tell me the Frappuccino machine is down or they’re "cleaning it" HOURS before closing like i have with this one specific colored girl that has told us that couple times as well , always being rude to us for no reason when we just order, wait for our coffee , pay and thats it and never give them attitude because me from experience i know working in customer service isn't always joyful. But today she was there again and she didn’t let us finish our order when there wasn’t even a rush to begin with and my sister specifically asked for a certain thing on her drink but it wasn’t in it. Because she didn’t let us finish our order and proceeded to say “see you at the window”, didn’t ask “anything else”. But we didn’t say anything to not be an as. I’m not sure if she has something against me and my sister or something. Or if she’s like that to everyone. But that it’s not okay and it’s her and another young lady too but she hasn’t done something like that like this girl has. But I’ll still go for my Caramel Macchiato tho?
Delicious and fast.
Atmosphere: 5
Food: 5
Service: 5
Slow. Very slow.
Atmosphere: 2
Food: 3
Service: 1
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