Just moved in, and it’s becoming my favorite coffee shop 💕
Atmosphere: 5
Food: 5
Service: 5
Brad Merriman
i asked for a ham egg and cheese on a bagel. They went back and forth and back and forth, we got it down to a ham egg and cheese on croissant, it was delivered as a sausage egg and cheese on crumby muffin. Yuck! They have the ingredients, let them serve the CUSTOMERS!!!!!! We don’t fit into your communist sandwiches you only allow!!! Rediculous!!!
Some Gamer
Horrible is just horrible
Christine AngelS
I wound give this a no star. I ordered a hot tea and pastries in this Pete’s location in thunder Calle casino while I wait for my friend and later my friend went to the front to ask for a hot water refit for me. There were no one in the line so my friend went forward by the counter to get the attention of the staff. I came over to see why it was taking a while and saw that the staff called and assisted the new customers that came in. Ricotta said you have to be in that line not over to the counter and said she’ll only assist who was in the start of the line. So we have to go to the line.
We were shocked and told her that there were no customer earlier and that is why were by the counter. I went back to my table and waited until the last person in line.
While this staff were assisting a customer before me, she looked at me and said something. I told her I’ll wait till she’s done with the lady. She gesture her hand away to me and said “YOU CAN GO TO THE BAR…” and she was saying more that I didn’t hear/understand anymore as I was again SHOCKED. I then asked her, “You’re not going to give me a service?”
This is beyond inappropriate, it’s unspeakable and embarrassment not only to Thunder Valley Casino for associating with this Pete’s Coffee company that provide this type employee/staffservice but more to the Pete’s Coffee Corporate.
My friend made a call to the Thunder Valley management and was also transferred to the store to speak to the manager but the manager was not present on that day. Unfortunately, when the call was transferred to the store and my friend talked to Riccotta which turned out to be the team lead at the time.
It turned out that that team lead, Riccota is the person that disrespected my friend which we felt that it was a discrimination based on her orientation and the same person that hand gestured me shoo away and told me to go to the bar.
It made me think why this company hold this type of liability employee when there sure other deserving potential employee that can be more knowledgeable on what is customer service. I have worked in a restaurant before and we took pride in our customer level and how we give respect to each and every customer we have encountered. This is a big shame to Pete’s Coffee that I supported.
Atmosphere: 1
Food: 2
Service: 1
lt Munoz
I'm not sure why this is so but I think these morning folk are afraid to make dark roast coffee sadly enough one of Peet's best selling copy is a major Dickinson and yet you wanting people just confused to have any dark roast available there's also the point of saying that they just ran out and won't be making any at the moment I find this obnoxious I find this demeaning that they must lie to state that they refuse to make dark roast coffee The reason most Peet's people became that was because of the dark roast well I will not be coming to this one anymore regardless of how many comps I get if these ladies and these people in the morning need to lie then so be it shame on you thunder valley for hiring people that cannot tell the truth instead of going through and doing their job You go to any store any peets store that is and if they are out of dark roast at the moment or any other flavor they will make it right then and there not here though
Atmosphere: 3
Food: 3
Service: 2
Jean Valentine
The pastry was dry and partially uncooked in the middle. The fruit plate, the fruit was not ripe. And the coffee was sour and bitter. Would not recommend.
Atmosphere: 3
Food: 1
Service: 1
Adrian Gowins
Love this place, this is hands down the best casino, poker house, table games, slots and hotel in northern Cali, nothing else comes close.
Atmosphere: 5
Food: 5
Service: 5
Raquel Lopez-Rodriguez
Inside Thunder Valley Casino. Prices good and very convenient when you need a good strong coffee ☕
Atmosphere: 5
Food: 4
Service: 5
Lorena Lactaoen
I was there Saturday night on crutches and the coffee was so hot I opened the lid and let it sit for 5 minutes blowing on it trying to swirl it took a tiny sip to try it and burnt my tongue and throat all the way down. It’s Tuesday and my throat all the way to my chest still hurts and feels raw. There is no way coffee needs to be this hot. Like it still hurts to swallow. This place is terrible.
Y Minor
This has got to be the slowest location I've been too. Or people working and it takes in 15 minutes for them to take the next person in line.
This has got to be the slowest location I've been too. Or people working and it takes in 15 minutes for them to take the next person in line.
Atmosphere: 3
Food: 3
Service: 3
Adrian “AdrianGowins dot com” Gowins
Love this place, this is hands down the best casino, poker house, table games, slots and hotel in northern Cali, nothing else comes close.
Atmosphere: 5
Food: 5
Service: 5
Adrian “TheOneA” Gowins
Love this place, this is hands down the best casino, poker house, table games, slots and hotel in northern Cali, nothing else comes close.
Peezy Sackz
Slow….slow….slow they all act like they don’t want to work!! 15 in line with 2 people in front of me with 4 people working horrible
Eli K
Poor customer service. My drink tasted like water and costs $7- couldn’t even remake it to make a customer satisfied. Going to speak to corporate about Ricotta or whatever her name is.
Just moved in, and it’s becoming my favorite coffee shop 💕
Atmosphere: 5
Food: 5
Service: 5
i asked for a ham egg and cheese on a bagel. They went back and forth and back and forth, we got it down to a ham egg and cheese on croissant, it was delivered as a sausage egg and cheese on crumby muffin. Yuck! They have the ingredients, let them serve the CUSTOMERS!!!!!! We don’t fit into your communist sandwiches you only allow!!! Rediculous!!!
Horrible is just horrible
I wound give this a no star. I ordered a hot tea and pastries in this Pete’s location in thunder Calle casino while I wait for my friend and later my friend went to the front to ask for a hot water refit for me. There were no one in the line so my friend went forward by the counter to get the attention of the staff. I came over to see why it was taking a while and saw that the staff called and assisted the new customers that came in. Ricotta said you have to be in that line not over to the counter and said she’ll only assist who was in the start of the line. So we have to go to the line.
We were shocked and told her that there were no customer earlier and that is why were by the counter. I went back to my table and waited until the last person in line.
While this staff were assisting a customer before me, she looked at me and said something. I told her I’ll wait till she’s done with the lady. She gesture her hand away to me and said “YOU CAN GO TO THE BAR…” and she was saying more that I didn’t hear/understand anymore as I was again SHOCKED.
I then asked her, “You’re not going to give me a service?”
This is beyond inappropriate, it’s unspeakable and embarrassment not only to Thunder Valley Casino for associating with this Pete’s Coffee company that provide this type employee/staffservice but more to the Pete’s Coffee Corporate.
My friend made a call to the Thunder Valley management and was also transferred to the store to speak to the manager but the manager was not present on that day. Unfortunately, when the call was transferred to the store and my friend talked to Riccotta which turned out to be the team lead at the time.
It turned out that that team lead, Riccota is the person that disrespected my friend which we felt that it was a discrimination based on her orientation and the same person that hand gestured me shoo away and told me to go to the bar.
It made me think why this company hold this type of liability employee when there sure other deserving potential employee that can be more knowledgeable on what is customer service. I have worked in a restaurant before and we took pride in our customer level and how we give respect to each and every customer we have encountered.
This is a big shame to Pete’s Coffee that I supported.
Atmosphere: 1
Food: 2
Service: 1
I'm not sure why this is so but I think these morning folk are afraid to make dark roast coffee sadly enough one of Peet's best selling copy is a major Dickinson and yet you wanting people just confused to have any dark roast available there's also the point of saying that they just ran out and won't be making any at the moment I find this obnoxious I find this demeaning that they must lie to state that they refuse to make dark roast coffee The reason most Peet's people became that was because of the dark roast well I will not be coming to this one anymore regardless of how many comps I get if these ladies and these people in the morning need to lie then so be it shame on you thunder valley for hiring people that cannot tell the truth instead of going through and doing their job You go to any store any peets store that is and if they are out of dark roast at the moment or any other flavor they will make it right then and there not here though
Atmosphere: 3
Food: 3
Service: 2
The pastry was dry and partially uncooked in the middle. The fruit plate, the fruit was not ripe. And the coffee was sour and bitter. Would not recommend.
Atmosphere: 3
Food: 1
Service: 1
Love this place, this is hands down the best casino, poker house, table games, slots and hotel in northern Cali, nothing else comes close.
Atmosphere: 5
Food: 5
Service: 5
Inside Thunder Valley Casino. Prices good and very convenient when you need a good strong coffee ☕
Atmosphere: 5
Food: 4
Service: 5
I was there Saturday night on crutches and the coffee was so hot I opened the lid and let it sit for 5 minutes blowing on it trying to swirl it took a tiny sip to try it and burnt my tongue and throat all the way down. It’s Tuesday and my throat all the way to my chest still hurts and feels raw. There is no way coffee needs to be this hot. Like it still hurts to swallow. This place is terrible.
This has got to be the slowest location I've been too. Or people working and it takes in 15 minutes for them to take the next person in line.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
This has got to be the slowest location I've been too. Or people working and it takes in 15 minutes for them to take the next person in line.
Atmosphere: 3
Food: 3
Service: 3
Love this place, this is hands down the best casino, poker house, table games, slots and hotel in northern Cali, nothing else comes close.
Atmosphere: 5
Food: 5
Service: 5
Love this place, this is hands down the best casino, poker house, table games, slots and hotel in northern Cali, nothing else comes close.
Slow….slow….slow they all act like they don’t want to work!! 15 in line with 2 people in front of me with 4 people working horrible
Poor customer service. My drink tasted like water and costs $7- couldn’t even remake it to make a customer satisfied. Going to speak to corporate about Ricotta or whatever her name is.
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