Everything was fine until a teen girl worker walked in to work with NO bra on. Just working while theyre clearly hanging
Desiree Landries
Amazing crew of hard workers... And Rodney the pink ducky LOL ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Peanut Butter Cup
Brittney B.
This was the most unfriendly, unwelcoming baskin robbins I've ever been to. We walked into the ice cream shop, not one word was said by either of the 2 girls working. I ordered my milkshake still not a word I ordered with the young blonde. My husband ordered his with the dark haired girl with the lip piercing she turns around whispers something to the blonde girl they laugh and turn around. Still not a word. Finished our milkshakes put them on the counter and walked off. My husband said thank you still not a word. The milkshakes were more milk than ice cream and $15 for 2 smalls. You would expect at least a hi lol. will not be returnin.
Dan Perez
Like the ice cream, but the staff is apathetic and the place always looks dirty. Tables are sticky, paper on the floor, etc all while the staff stands around and has conversations.
Candice G.
Least friendly staff ever. We moved close by 2 months ago so we've been a few times and they all look like they hate life. Asked about a coupon from there app and why it didn't get taken off and eyes were rolled by 2 of them. They need an update too. Broken booths...
Tom Rickson
Ordered a two scoop Sundae and got this. Half the size of a single scoop cup. Not impressed at all.
Vic C.
This Baskin Robbins is located in the same plaza as Dollar Tree with plenty of parking. My husband and I decided to visit this location last night, around 8:15 am. Although no one was ahead of us when we walked in, there soon formed a pretty long line afterwards (we just came at the right time I guess). When we walked in, we were greeted by the employee by the counter. Based on the reviews, I was expecting poor service but it ended up being the opposite. The employee serving us was patient in waiting as we tried 2 flavors and trying to make the decision on what single scoop we wanted to share. We ended up getting:Single Scoop of PB n' J, $4.19 after tax- This was the flavor of the month during April, which features a smooth peanut butter with swirls of grape jelly and brown butter. The combination is strong on the peanut butter but also what I would describe, taste like toffee. You can't really taste the grape jelly but you see the swirls of it in the ice cream. We both liked the flavor but I'm not sure if I would order it again. Although there is seating right outside in the mall (we did not see any outdoor seating but it did sprinkle on our visit), we decided to eat in our car. Overall, we had a good experience and would most likely come back to this location if we would like to have Baskin Robbins again in the future.
Aryn A.
I ordered an ice cream cake for my mom's birthday on the Baskin-Robbins website. I ordered a peanut butter and chocolate ice cream base, with an almond caramel decoration. I asked if the almonds could be changed out for peanuts in the comments section, and I submitted my order. They called me a few minutes later and asked if pecans would be okay instead (as they didn't have peanuts for topping)--I really liked the quick communication and the offer! I told them the almonds would be fine, since they didn't have peanuts. The cake was ready for pickup (can't comment on the ambiance, as it was a pickup order) exactly at the time I asked for in the order, and it was delicious! Very rich, looked great for a birthday party, and exactly what I ordered. Mom loved it! I highly recommend this location!
Macie Mclaren
I can’t even count how many times the employees have told us that their blenders are not working if we come in after 9 PM. They’re never friendly, the milkshakes are inconsistent and they often close before 10 PM.
Nicole C.
The worst service ever. I pre ordered online a birthday cake and paid for it. Went in day of birthday and they had no record of the order. Showed them my bank statement showing the online deduction and they said they would make it. Went back an hour later and they tell me that the manager said not to make it. That they didn't have record of the order. Didn't offer to make another for a discount or anything just SOL, basically. Never order another thing from that store. So disappointing. It was my daughters 21st birthday cake.
My sons backpack got stolen at the beginning of the month at the front of this store because they are not allowed to have backpacks in the stores. That same day, he went into the baskin robbins asking if somebody had turned it in. He was told no. The following day, he asked again, gave a description of the backpack and was told no. Monday, my husband received a call stating baskin robins had the backpack for nearly 2-3 weeks and that we needed to pick it up. My husband and I took our son on Monday when we got off work to get the backpack. My son went in & was told the backpack was not there. My husband then went it & confirmed that the phone number that called him was their number & that he was told the backpack was there. The young man that was at the front told my husband that the owner decided to take the backpack with him home. UMM WHY?! The man then told my husband to try back the following day. Tuesday( the next day) my son went in & asked for his backpack. He AGAIN was told that it wasn't there. I called the store once I got off work. A young lady answered & I asked to speak with the manager. I was passed to a young girl & asked if she was the manager she replied "yeah, why" I said excuse me, yeah, why?! She said "no that's not what I said, I said yeah what's wrong" then told me she couldn't hear me. So I drove to the store. I asked again to speak with the manager & was given a young man, apparently the same one who had talked with my husband. I was given the run around. I was being pleasant with them until now. Then I got upset WHERE IS MY SONS BACKPACK. I was then told that the owner took it to the Lodi adult school... my son does not go to the Lodi adult school, he goes to Lodi high, right across the street. & why has the backpack sat there for a couple weeks without contact or acknowledgment, & the day we are informed it's there, it goes missing?! I demanded to speak with the owner. He explained to me that nobody from his store called (which we confirmed the phone number with the young man) and that he took the backpack because he was "tired of seeing it in his store" THEN WHY DIDNT THEY GIVE IT TO MY SON WHEN HE ASKED TWO DAYS IN A ROW WENT IT FORST WENT MISSING?! Then the owner got rude with me, explaining that he doesn't even know if we are talking about the same backpack, I explained how coincidental it is to get a call from their store saying my sons red backpack was found. He told me, there are a lot of red backpacks out there! NOW IM REALLY MAD! Basically they held my sons belongings for more than two weeks, when attempts were made to get it. Then gave us the run around for the past two days. HAVE BEEN EXTREMELY RUDE IN THE PROCESS. & gave my backpack to a school that I don't even know!!!! HOW DOES ANY OF THIS MAKE SENSE!! The staff is rude & condescending. The owner is just as rude, & unapologetic. The staff members need to be thought how to speak with people. Not all people that ask to speak with managers are going to be rude. & I wasn't until we got the run around. What a waste of my time. Who ever originally called us, needed to inform us that the owner was going to take it somewhere else. The lack of accountability is astounding!! I used to take my kids to this baskin robbins all the time, never again because of their behavior. They basically stole my sons belongings
Gail W.
Could be a "wee bit" more Friendlier I love Ice Cream so it kinda doesn't matter but it would be nice if there was a FRIENDLY FACE. Thank you for paying my $.18
Claudia R.
5 teens behind the counter and they all just stare at you when you walk up making the atmosphere feel unfriendly. Didn't know how to make a cinnamon cappuccino blast drink item I've ordered plenty of times everywhere else before. Ordered a unicorn cup special for my child, they don't have none of the toppings for that item special so I said it was fine they could just give us the dinosaur cup one so I could at least show my toddler the dinosaur on the cup but they ended up giving us the alien one which just looks like a glob on the cup. I'm guessing they couldn't hear me as it was hard for me to hear them too with how loud it was inside.
Kyle Wilde
Love Baskin-Robbins, friendly people too.
Mario R.
Dirty dirty shame on this franchise it's September not rainy weather unbelievable should be reported to heath and safety
Everything was fine until a teen girl worker walked in to work with NO bra on. Just working while theyre clearly hanging
Amazing crew of hard workers... And Rodney the pink ducky LOL ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Peanut Butter Cup
This was the most unfriendly, unwelcoming baskin robbins I've ever been to. We walked into the ice cream shop, not one word was said by either of the 2 girls working. I ordered my milkshake still not a word I ordered with the young blonde. My husband ordered his with the dark haired girl with the lip piercing she turns around whispers something to the blonde girl they laugh and turn around. Still not a word. Finished our milkshakes put them on the counter and walked off. My husband said thank you still not a word. The milkshakes were more milk than ice cream and $15 for 2 smalls. You would expect at least a hi lol. will not be returnin.
Like the ice cream, but the staff is apathetic and the place always looks dirty. Tables are sticky, paper on the floor, etc all while the staff stands around and has conversations.
Least friendly staff ever. We moved close by 2 months ago so we've been a few times and they all look like they hate life. Asked about a coupon from there app and why it didn't get taken off and eyes were rolled by 2 of them. They need an update too. Broken booths...
Ordered a two scoop Sundae and got this. Half the size of a single scoop cup. Not impressed at all.
This Baskin Robbins is located in the same plaza as Dollar Tree with plenty of parking. My husband and I decided to visit this location last night, around 8:15 am. Although no one was ahead of us when we walked in, there soon formed a pretty long line afterwards (we just came at the right time I guess). When we walked in, we were greeted by the employee by the counter. Based on the reviews, I was expecting poor service but it ended up being the opposite. The employee serving us was patient in waiting as we tried 2 flavors and trying to make the decision on what single scoop we wanted to share. We ended up getting:Single Scoop of PB n' J, $4.19 after tax- This was the flavor of the month during April, which features a smooth peanut butter with swirls of grape jelly and brown butter. The combination is strong on the peanut butter but also what I would describe, taste like toffee. You can't really taste the grape jelly but you see the swirls of it in the ice cream. We both liked the flavor but I'm not sure if I would order it again. Although there is seating right outside in the mall (we did not see any outdoor seating but it did sprinkle on our visit), we decided to eat in our car. Overall, we had a good experience and would most likely come back to this location if we would like to have Baskin Robbins again in the future.
I ordered an ice cream cake for my mom's birthday on the Baskin-Robbins website. I ordered a peanut butter and chocolate ice cream base, with an almond caramel decoration. I asked if the almonds could be changed out for peanuts in the comments section, and I submitted my order. They called me a few minutes later and asked if pecans would be okay instead (as they didn't have peanuts for topping)--I really liked the quick communication and the offer! I told them the almonds would be fine, since they didn't have peanuts. The cake was ready for pickup (can't comment on the ambiance, as it was a pickup order) exactly at the time I asked for in the order, and it was delicious! Very rich, looked great for a birthday party, and exactly what I ordered. Mom loved it! I highly recommend this location!
I can’t even count how many times the employees have told us that their blenders are not working if we come in after 9 PM. They’re never friendly, the milkshakes are inconsistent and they often close before 10 PM.
The worst service ever. I pre ordered online a birthday cake and paid for it. Went in day of birthday and they had no record of the order. Showed them my bank statement showing the online deduction and they said they would make it. Went back an hour later and they tell me that the manager said not to make it. That they didn't have record of the order. Didn't offer to make another for a discount or anything just SOL, basically. Never order another thing from that store. So disappointing. It was my daughters 21st birthday cake.
Restaurantji Recommends
My sons backpack got stolen at the beginning of the month at the front of this store because they are not allowed to have backpacks in the stores. That same day, he went into the baskin robbins asking if somebody had turned it in. He was told no. The following day, he asked again, gave a description of the backpack and was told no. Monday, my husband received a call stating baskin robins had the backpack for nearly 2-3 weeks and that we needed to pick it up. My husband and I took our son on Monday when we got off work to get the backpack. My son went in & was told the backpack was not there. My husband then went it & confirmed that the phone number that called him was their number & that he was told the backpack was there. The young man that was at the front told my husband that the owner decided to take the backpack with him home. UMM WHY?! The man then told my husband to try back the following day. Tuesday( the next day) my son went in & asked for his backpack. He AGAIN was told that it wasn't there. I called the store once I got off work. A young lady answered & I asked to speak with the manager. I was passed to a young girl & asked if she was the manager she replied "yeah, why" I said excuse me, yeah, why?! She said "no that's not what I said, I said yeah what's wrong" then told me she couldn't hear me. So I drove to the store. I asked again to speak with the manager & was given a young man, apparently the same one who had talked with my husband. I was given the run around. I was being pleasant with them until now. Then I got upset WHERE IS MY SONS BACKPACK. I was then told that the owner took it to the Lodi adult school... my son does not go to the Lodi adult school, he goes to Lodi high, right across the street. & why has the backpack sat there for a couple weeks without contact or acknowledgment, & the day we are informed it's there, it goes missing?! I demanded to speak with the owner. He explained to me that nobody from his store called (which we confirmed the phone number with the young man) and that he took the backpack because he was "tired of seeing it in his store" THEN WHY DIDNT THEY GIVE IT TO MY SON WHEN HE ASKED TWO DAYS IN A ROW WENT IT FORST WENT MISSING?! Then the owner got rude with me, explaining that he doesn't even know if we are talking about the same backpack, I explained how coincidental it is to get a call from their store saying my sons red backpack was found. He told me, there are a lot of red backpacks out there! NOW IM REALLY MAD! Basically they held my sons belongings for more than two weeks, when attempts were made to get it. Then gave us the run around for the past two days. HAVE BEEN EXTREMELY RUDE IN THE PROCESS. & gave my backpack to a school that I don't even know!!!! HOW DOES ANY OF THIS MAKE SENSE!! The staff is rude & condescending. The owner is just as rude, & unapologetic. The staff members need to be thought how to speak with people. Not all people that ask to speak with managers are going to be rude. & I wasn't until we got the run around. What a waste of my time. Who ever originally called us, needed to inform us that the owner was going to take it somewhere else. The lack of accountability is astounding!! I used to take my kids to this baskin robbins all the time, never again because of their behavior. They basically stole my sons belongings
Could be a "wee bit" more Friendlier I love Ice Cream so it kinda doesn't matter but it would be nice if there was a FRIENDLY FACE. Thank you for paying my $.18
5 teens behind the counter and they all just stare at you when you walk up making the atmosphere feel unfriendly. Didn't know how to make a cinnamon cappuccino blast drink item I've ordered plenty of times everywhere else before. Ordered a unicorn cup special for my child, they don't have none of the toppings for that item special so I said it was fine they could just give us the dinosaur cup one so I could at least show my toddler the dinosaur on the cup but they ended up giving us the alien one which just looks like a glob on the cup. I'm guessing they couldn't hear me as it was hard for me to hear them too with how loud it was inside.
Love Baskin-Robbins, friendly people too.
Dirty dirty shame on this franchise it's September not rainy weather unbelievable should be reported to heath and safety