Across multiple reviews, customers in both Stockton and Lodi have reported recurring issues with: Customer service: Reviewers frequently cite rude, lazy, or inattentive employees. In Lodi, one former employee was reportedly so rude to a customer that she suggested meeting face-to-face to fight. Operational issues: Several reviewers noted the doors being locked before closing hours. The Lodi location also had a significant issue with sanitation, where a customer's cones were placed directly on the dirty counter. Quality control: Ice cream has been reported as melted, watery, or poorly mixed. One Lodi customer documented a milkshake made with microwaved, watery ice cream. Order accuracy: Customers have been given wrong or incomplete orders, especially those placed online. In one case, a custom cake from the Lodi location was decorated incorrectly and then poorly repaired.
miguel jurado
This location has been really great and I could see that it will always be like this. Unfortunately, I noticed a strand of hair in one of my recent orders and this could have been prevented if the staff wore hair nets.
Jean Vilmenay
The menu is confusing! I had to really search to find you the item I was looking for, had there not been a wait I would have missed it.
For coffee lovers only, it's still available and on point! Make sure you give yourself time when you come. It wasn't clear as to the reason, but there was a wait...
Charles Eproson
Excellent experience. Young lady named Daianar did a great job helping us!
Atmosphere: 5
Food: 5
Service: 5
Curtis Greer
young lady working at around 6:30 had the worst attitude, felt incredibly judged. kept giving me weird, incredulous looks and talking and giggling to her coworker while serving me as if i couldnt hear her. didnt even want to eat after i was served. please dont work in fast food if youre going to judge somebody for their order, i cant believe i had this experience.
Atmosphere: 1
Food: 4
Service: 2
Fuzz
Michael has helped me during my previous two visits. Besides making our order to perfection, he provideds amazing customer service and is an asset to their team!
Atmosphere: 5
Food: 5
Service: 5
Dayday 6.0 Hass
I will NEVER purchase from this cold stone in Lodi EVER! They higher than most unprofessional people! I purchased a cake for my son's birthday in October. I asked for a simple white plain cake with the red border. Nothing else. A girl that works there called me and told me that she messed up my cake and put pink instead of red on the very same day as his birthday. I simply told her that I did not want pink because it's for a boy's birthday, and I asked for red. She said she will have to just scrape off the pink and reapply the red border. I told her as long as it looks professional I will pick up. She promised to make sure that my Cake had a red border. I had a family member go pick up the cake because it was already paid for. And it looked awful! She did not do what she said she was going to do fix the cake! She gave me the cake, pink border, and all smeared. It was a Worst Looking cake that I've ever purchased. Very unpresentable that I did not put out on his birthday! I had to go to nothing Bundt cakes in Purchase to Cakes for his birthday. When I called to speak to the manager or owner, the that messed up my Cake told me that she would have them call me and she did not. When I called again. She told me the owner and manager do not want to speak to you and hung up on me.. when I called back again, she told me to come down to the store so she can fight me face to face! How ghetto can somebody be? How do people hire low people like that? For that I will never go to cold stone or refer anybody to cold stone again!
Melody Aguilar
This is the second time this cold stone location messes up a cake for our parties. Last time they didn't put any writing on the cake at all. This time they found the youngest toddler they knew to do the writing. This cake is for a 60 year old woman, how am I supposed to show up with this? And the worst part is the employees refuse to fix it. Imagine, no one who works there is able to fix the writing. So what's left for me to do but go buy icing and fix it myself, for the pretty penny they charge for their cakes it is ridiculous, frustrating, and a waste of time to buy their cakes.
saru bansal
The Super Mario Bros. Move is radical
Leigh Chancey
Tasty ice cream & always busy. Line moved quickly though. Only complaint is seating area always messy.Guy who helped us was great. Gave my grand daughter an ice cream cone in a cup with her gummy bears.
Everything was great here! Staff were very friendly and patient. Ice cream was delicious ? For a Saturday it was busy as usual but staff were working hard to get through the lineand still provided great customer service. Thanks! We’ll be back!
myra leavitt
If you see man with long hair behind the counter he is not for serving he just goes about prepping the ice cream no matter how many people are in line the 2nd server asked for help and it didn't register just oblivious
Krystal O
Everything was great here! Staff were very friendly and patient. Ice cream was delicious ? For a Saturday it was busy as usual but staff were working hard to get through the lineand still provided great customer service. Thanks! We’ll be back!
L G
After brunch in Lodi and some shopping we stopped in the Cold Stone Creamery ice cream shop. The ice cream is very creamy and you can add on toppings. Only complaint is that I wanted HOT fudge on my and received cold hot fudge. Not the same. Bathrooms were semi clean and NO tissue available! The young man that served us was professional and polite.
Across multiple reviews, customers in both Stockton and Lodi have reported recurring issues with:
Customer service: Reviewers frequently cite rude, lazy, or inattentive employees. In Lodi, one former employee was reportedly so rude to a customer that she suggested meeting face-to-face to fight.
Operational issues: Several reviewers noted the doors being locked before closing hours. The Lodi location also had a significant issue with sanitation, where a customer's cones were placed directly on the dirty counter.
Quality control: Ice cream has been reported as melted, watery, or poorly mixed. One Lodi customer documented a milkshake made with microwaved, watery ice cream.
Order accuracy: Customers have been given wrong or incomplete orders, especially those placed online. In one case, a custom cake from the Lodi location was decorated incorrectly and then poorly repaired.
This location has been really great and I could see that it will always be like this. Unfortunately, I noticed a strand of hair in one of my recent orders and this could have been prevented if the staff wore hair nets.
The menu is confusing! I had to really search to find you the item I was looking for, had there not been a wait I would have missed it.
For coffee lovers only, it's still available and on point! Make sure you give yourself time when you come. It wasn't clear as to the reason, but there was a wait...
Excellent experience. Young lady named Daianar did a great job helping us!
Atmosphere: 5
Food: 5
Service: 5
young lady working at around 6:30 had the worst attitude, felt incredibly judged. kept giving me weird, incredulous looks and talking and giggling to her coworker while serving me as if i couldnt hear her. didnt even want to eat after i was served. please dont work in fast food if youre going to judge somebody for their order, i cant believe i had this experience.
Atmosphere: 1
Food: 4
Service: 2
Michael has helped me during my previous two visits. Besides making our order to perfection, he provideds amazing customer service and is an asset to their team!
Atmosphere: 5
Food: 5
Service: 5
I will NEVER purchase from this cold stone in Lodi EVER! They higher than most unprofessional people! I purchased a cake for my son's birthday in October. I asked for a simple white plain cake with the red border. Nothing else. A girl that works there called me and told me that she messed up my cake and put pink instead of red on the very same day as his birthday. I simply told her that I did not want pink because it's for a boy's birthday, and I asked for red. She said she will have to just scrape off the pink and reapply the red border. I told her as long as it looks professional I will pick up. She promised to make sure that my Cake had a red border. I had a family member go pick up the cake because it was already paid for. And it looked awful! She did not do what she said she was going to do fix the cake! She gave me the cake, pink border, and all smeared. It was a Worst Looking cake that I've ever purchased. Very unpresentable that I did not put out on his birthday! I had to go to nothing Bundt cakes in Purchase to Cakes for his birthday. When I called to speak to the manager or owner, the that messed up my Cake told me that she would have them call me and she did not. When I called again. She told me the owner and manager do not want to speak to you and hung up on me.. when I called back again, she told me to come down to the store so she can fight me face to face! How ghetto can somebody be? How do people hire low people like that? For that I will never go to cold stone or refer anybody to cold stone again!
This is the second time this cold stone location messes up a cake for our parties. Last time they didn't put any writing on the cake at all. This time they found the youngest toddler they knew to do the writing. This cake is for a 60 year old woman, how am I supposed to show up with this? And the worst part is the employees refuse to fix it. Imagine, no one who works there is able to fix the writing. So what's left for me to do but go buy icing and fix it myself, for the pretty penny they charge for their cakes it is ridiculous, frustrating, and a waste of time to buy their cakes.
The Super Mario Bros. Move is radical
Tasty ice cream & always busy. Line moved quickly though. Only complaint is seating area always messy.Guy who helped us was great. Gave my grand daughter an ice cream cone in a cup with her gummy bears.
Restaurantji Recommends
Always amazing ice cream with so many options.
Everything was great here! Staff were very friendly and patient. Ice cream was delicious ? For a Saturday it was busy as usual but staff were working hard to get through the lineand still provided great customer service. Thanks! We’ll be back!
If you see man with long hair behind the counter he is not for serving he just goes about prepping the ice cream no matter how many people are in line the 2nd server asked for help and it didn't register just oblivious
Everything was great here! Staff were very friendly and patient. Ice cream was delicious ? For a Saturday it was busy as usual but staff were working hard to get through the lineand still provided great customer service. Thanks! We’ll be back!
After brunch in Lodi and some shopping we stopped in the Cold Stone Creamery ice cream shop. The ice cream is very creamy and you can add on toppings. Only complaint is that I wanted HOT fudge on my and received cold hot fudge. Not the same. Bathrooms were semi clean and NO tissue available! The young man that served us was professional and polite.
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