God bless ANTHONY he went out of his way to provide excellent service to me! Please give him a raise or a promotion! People like him are rare
Sergio Galvan
Emily is awesome she is so nice and friendly, excellent customer service from her part, she put a smile on my face because of her smile and willingness to provide good service, it’s 12/13/23 and I didn’t get the other girls name that was there also but was also nice, friendly and has a great smile. These should get a raise definitely deserve more than the minimum !!!!!
ravi singh
closing door on customer at 9:52pm when closing time says 10pm on Fridays. i told employee its not 10pm yet he didn't answer and told me to "get the **** out" on my face. will be reporting to franchise. should have my phone out and recorded it to people to know.....
Sarah Gaines
We love Baskin in Madera, very clean and friendly service. We love Fia she always takes care of us:-) We look forward to seeing her whenever we go in.
Rosalinda Garcia
Fast and friendlyMany flavors
Sheyla Saravia
I called Wednesday evening to order birthday cake by Friday. I thoroughly described the details on what I wanted on the cake after being asked what I want written on the cake and did not receive, therefore I am disappointed for the extra charge.
Amy Peare
I ordered a cake for my dads birthday on Weds, scheduled a pick up after 8pm on Saturday. Went to pick up the cake and it was never made. I asked if it could be ready by 10am the following day and was told no. I NEVER received a call saying my cake order needed to be cancelled. I verified my phone number on the order and they had my correct phone number written. Apparently they couldn’t make my pre ordered cake due to a power outage, and the girl said her manager called me, which she did not call.Very dissapointed in their customer service, and my girls were sad that the cake they picked out for their grandpa was never made.
Mike Km
They are so friendly and welcoming but when I wanted to start ordering I have noticed they are serving the people and taking the ice cream they’re not wearing gloves I had to step out that is no no in the food industry
They are so friendly and welcoming but when I wanted to start ordering I have noticed they are serving the people and taking the ice cream they’re not wearing gloves I had to step out that is no no in the food industry
Ivan Lopez
Oh man, where can I start? This store has just gone downhill, the fact that they're constantly changing personnel says a lot. We have been coming here for a long time but lately customer service has simply gotten worse. It's probably time to try other ice cream places. Too bad I can't give zero stars!!
R. W.
Called to ask what cakes they had available was told they couldnt go over to check very disappointing when I was planning to make a purchase.
EPILEF PIPE
Good service and frappe
Alondrah Alondrah
Adrianna the “manager” was wayyy too rude had TERRIBLE customer service by her! Ugly attitude for no reason!! Other customers, while in line, were also saying the same!! Will be going somewhere else next l time. No thanks.
God bless ANTHONY he went out of his way to provide excellent service to me! Please give him a raise or a promotion! People like him are rare
Emily is awesome she is so nice and friendly, excellent customer service from her part, she put a smile on my face because of her smile and willingness to provide good service, it’s 12/13/23 and I didn’t get the other girls name that was there also but was also nice, friendly and has a great smile. These should get a raise definitely deserve more than the minimum !!!!!
closing door on customer at 9:52pm when closing time says 10pm on Fridays. i told employee its not 10pm yet he didn't answer and told me to "get the **** out" on my face. will be reporting to franchise. should have my phone out and recorded it to people to know.....
We love Baskin in Madera, very clean and friendly service. We love Fia she always takes care of us:-) We look forward to seeing her whenever we go in.
Fast and friendlyMany flavors
I called Wednesday evening to order birthday cake by Friday. I thoroughly described the details on what I wanted on the cake after being asked what I want written on the cake and did not receive, therefore I am disappointed for the extra charge.
I ordered a cake for my dads birthday on Weds, scheduled a pick up after 8pm on Saturday. Went to pick up the cake and it was never made. I asked if it could be ready by 10am the following day and was told no. I NEVER received a call saying my cake order needed to be cancelled. I verified my phone number on the order and they had my correct phone number written. Apparently they couldn’t make my pre ordered cake due to a power outage, and the girl said her manager called me, which she did not call.Very dissapointed in their customer service, and my girls were sad that the cake they picked out for their grandpa was never made.
They are so friendly and welcoming but when I wanted to start ordering I have noticed they are serving the people and taking the ice cream they’re not wearing gloves I had to step out that is no no in the food industry
Good ice cream
Decent service
Restaurantji Recommends
They are so friendly and welcoming but when I wanted to start ordering I have noticed they are serving the people and taking the ice cream they’re not wearing gloves I had to step out that is no no in the food industry
Oh man, where can I start? This store has just gone downhill, the fact that they're constantly changing personnel says a lot. We have been coming here for a long time but lately customer service has simply gotten worse. It's probably time to try other ice cream places. Too bad I can't give zero stars!!
Called to ask what cakes they had available was told they couldnt go over to check very disappointing when I was planning to make a purchase.
Good service and frappe
Adrianna the “manager” was wayyy too rude had TERRIBLE customer service by her! Ugly attitude for no reason!! Other customers, while in line, were also saying the same!! Will be going somewhere else next l time. No thanks.
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