Emily is awesome she is so nice and friendly, excellent customer service from her part, she put a smile on my face because of her smile and willingness to provide good service, it’s 12/13/23 and I didn’t get the other girls name that was there also but was also nice, friendly and has a great smile. These should get a raise definitely deserve more than the minimum !!!!!
ravi singh
closing door on customer at 9:52pm when closing time says 10pm on Fridays. i told employee its not 10pm yet he didn't answer and told me to "get the **** out" on my face. will be reporting to franchise. should have my phone out and recorded it to people to know.....
Sarah Gaines
We love Baskin in Madera, very clean and friendly service. We love Fia she always takes care of us:-) We look forward to seeing her whenever we go in.
Rahnell P.
I can't say enough about this particular Baskin Robbins location! Super friendly, helpful and personable! But beyond that, the ice cream cake decorating is truly top notch! The best I've seen at any Baskin Robbins location!
Rosalinda Garcia
Fast and friendlyMany flavors
Sheyla Saravia
I called Wednesday evening to order birthday cake by Friday. I thoroughly described the details on what I wanted on the cake after being asked what I want written on the cake and did not receive, therefore I am disappointed for the extra charge.
Suzanne W.
Delicious strawberry sundae and sister had the banana split both delicious and what a friendly staff
Ivan L.
Oh man this place keeps getting worse (not the ice cream) they keep changing personnel. I came in for a sundae and ice cream cone. I told the girl to put the whipped cream from my sundae to the cone. She said " let me ask my manager if I can do that" I understand she might be new and doesn't want to get in trouble but what got me upset is that the "manager" said: you can do that if you want but there will still be a charge for the "extra whipped cream". I was like ok just charge it. I guess that's the way to get rich. Literally, one dollar at a time!
Amy Peare
I ordered a cake for my dads birthday on Weds, scheduled a pick up after 8pm on Saturday. Went to pick up the cake and it was never made. I asked if it could be ready by 10am the following day and was told no. I NEVER received a call saying my cake order needed to be cancelled. I verified my phone number on the order and they had my correct phone number written. Apparently they couldn’t make my pre ordered cake due to a power outage, and the girl said her manager called me, which she did not call.Very dissapointed in their customer service, and my girls were sad that the cake they picked out for their grandpa was never made.
Mike Km
They are so friendly and welcoming but when I wanted to start ordering I have noticed they are serving the people and taking the ice cream they’re not wearing gloves I had to step out that is no no in the food industry
They are so friendly and welcoming but when I wanted to start ordering I have noticed they are serving the people and taking the ice cream they’re not wearing gloves I had to step out that is no no in the food industry
Karina M.
Bad Customer service !!!! There's a red head girl working there and she was rude to not only me but her own staff ! Even the customers behind me were making comments of how she was unprofessional to her staff
Ivan Lopez
Oh man, where can I start? This store has just gone downhill, the fact that they're constantly changing personnel says a lot. We have been coming here for a long time but lately customer service has simply gotten worse. It's probably time to try other ice cream places. Too bad I can't give zero stars!!
R. W.
Called to ask what cakes they had available was told they couldnt go over to check very disappointing when I was planning to make a purchase.
Emily is awesome she is so nice and friendly, excellent customer service from her part, she put a smile on my face because of her smile and willingness to provide good service, it’s 12/13/23 and I didn’t get the other girls name that was there also but was also nice, friendly and has a great smile. These should get a raise definitely deserve more than the minimum !!!!!
closing door on customer at 9:52pm when closing time says 10pm on Fridays. i told employee its not 10pm yet he didn't answer and told me to "get the **** out" on my face. will be reporting to franchise. should have my phone out and recorded it to people to know.....
We love Baskin in Madera, very clean and friendly service. We love Fia she always takes care of us:-) We look forward to seeing her whenever we go in.
I can't say enough about this particular Baskin Robbins location! Super friendly, helpful and personable! But beyond that, the ice cream cake decorating is truly top notch! The best I've seen at any Baskin Robbins location!
Fast and friendlyMany flavors
I called Wednesday evening to order birthday cake by Friday. I thoroughly described the details on what I wanted on the cake after being asked what I want written on the cake and did not receive, therefore I am disappointed for the extra charge.
Delicious strawberry sundae and sister had the banana split both delicious and what a friendly staff
Oh man this place keeps getting worse (not the ice cream) they keep changing personnel. I came in for a sundae and ice cream cone. I told the girl to put the whipped cream from my sundae to the cone. She said " let me ask my manager if I can do that" I understand she might be new and doesn't want to get in trouble but what got me upset is that the "manager" said: you can do that if you want but there will still be a charge for the "extra whipped cream". I was like ok just charge it. I guess that's the way to get rich. Literally, one dollar at a time!
I ordered a cake for my dads birthday on Weds, scheduled a pick up after 8pm on Saturday. Went to pick up the cake and it was never made. I asked if it could be ready by 10am the following day and was told no. I NEVER received a call saying my cake order needed to be cancelled. I verified my phone number on the order and they had my correct phone number written. Apparently they couldn’t make my pre ordered cake due to a power outage, and the girl said her manager called me, which she did not call.Very dissapointed in their customer service, and my girls were sad that the cake they picked out for their grandpa was never made.
They are so friendly and welcoming but when I wanted to start ordering I have noticed they are serving the people and taking the ice cream they’re not wearing gloves I had to step out that is no no in the food industry
Restaurantji Recommends
They are so friendly and welcoming but when I wanted to start ordering I have noticed they are serving the people and taking the ice cream they’re not wearing gloves I had to step out that is no no in the food industry
Bad Customer service !!!! There's a red head girl working there and she was rude to not only me but her own staff ! Even the customers behind me were making comments of how she was unprofessional to her staff
Oh man, where can I start? This store has just gone downhill, the fact that they're constantly changing personnel says a lot. We have been coming here for a long time but lately customer service has simply gotten worse. It's probably time to try other ice cream places. Too bad I can't give zero stars!!
Called to ask what cakes they had available was told they couldnt go over to check very disappointing when I was planning to make a purchase.
Good service and frappe