Frozen delight is very good & I enjoy their frozen yogurt options & toppings. Unfortunately, their hours are misleading. I went today, at around 5:50pm & it was closed. Their door says “opened 7 days a week” & closing time listed on their door is 7:30pm, but online it says 8pm. Either way, I was well within the timeframe & was disappointed in the moment since I was expecting it to be open. I’d suggest calling ahead of time to be safe as it is a small business & they probably don’t fully follow their hours.
Atmosphere: 4
Food: 5
Service: 2
Carolina
This place is never open. The signs say it’s open 7 days a week but that’s a lie. Yall need to update your store hours if you’re not gonna be open
Sonya Uribe
Love this place! Best frozen yogurt in Madera.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Indulgence Crêpe
Rachel Salinas
Love the flavors nice place
Albert Prado
Great customer serviceThe owner was very professional.His business is very clean and well kept.Giving this place a Five star.
Gilbert Sanchez
Went with my daughter for the first time and we love it definitely will be returning soon!!!!
Mike De
Great place
Nicole Clarkson
The yogurt is delicious but costumer service is lacking. The worker didn’t say a word to me until I was about to pay. They make you wear gloves when getting your frozen yogurt due to Covid which makes sense. Some of the toppings seemed like they’d been sitting out for a while. The cherries were turning black so obviously I didn’t get those. It was an okay experience.
Christopher Macias
I payed with a 50 she kept $5 of my supposed to be $39.30. I did not go back and complain cause it’s $5 but come on now.
Nikki Hamp
Really disappointing experience. Customer service was awful. At a self serve yogurt shop interaction with customers is minimal anyways but the guy working there didn't greet me (that's fine) but when he rung me up he didn't say a word accept tell me my total, took my card, handed it back to me and then turned around. Seemed like me being there was a burden. The yogurt also tasted bad. Like sour bad. The mochi was hard and definitely old. Bummer.
Lack of courtesy really makes for a bad experience. Guy behind the counter refused to even say hello to my children when we walked in, no response when I said thank you, I’ll gladly take my business where it is more appreciated. Even my toddler asked me why he wouldn’t say anything.
Nat
The yogurt is delicious but costumer service is lacking. The worker didn’t say a word to me until I was about to pay. They make you wear gloves when getting your frozen yogurt due to Covid which makes sense. Some of the toppings seemed like they’d been sitting out for a while. The cherries were turning black so obviously I didn’t get those. It was an okay experience.
Mari Jaramillo
Very bad customer service cashier was grouchy and didnt let my daughter pour sprinkles on her yogurt ?, first and last time there and the only reason i put 1 star is because the flavors were good
Andrew Garcia
Lady at front desk was rude, and the gummy worms tasted like rock
Frozen delight is very good & I enjoy their frozen yogurt options & toppings. Unfortunately, their hours are misleading. I went today, at around 5:50pm & it was closed. Their door says “opened 7 days a week” & closing time listed on their door is 7:30pm, but online it says 8pm. Either way, I was well within the timeframe & was disappointed in the moment since I was expecting it to be open. I’d suggest calling ahead of time to be safe as it is a small business & they probably don’t fully follow their hours.
Atmosphere: 4
Food: 5
Service: 2
This place is never open. The signs say it’s open 7 days a week but that’s a lie. Yall need to update your store hours if you’re not gonna be open
Love this place! Best frozen yogurt in Madera.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Indulgence Crêpe
Love the flavors nice place
Great customer serviceThe owner was very professional.His business is very clean and well kept.Giving this place a Five star.
Went with my daughter for the first time and we love it definitely will be returning soon!!!!
Great place
The yogurt is delicious but costumer service is lacking. The worker didn’t say a word to me until I was about to pay. They make you wear gloves when getting your frozen yogurt due to Covid which makes sense. Some of the toppings seemed like they’d been sitting out for a while. The cherries were turning black so obviously I didn’t get those. It was an okay experience.
I payed with a 50 she kept $5 of my supposed to be $39.30. I did not go back and complain cause it’s $5 but come on now.
Really disappointing experience. Customer service was awful. At a self serve yogurt shop interaction with customers is minimal anyways but the guy working there didn't greet me (that's fine) but when he rung me up he didn't say a word accept tell me my total, took my card, handed it back to me and then turned around. Seemed like me being there was a burden. The yogurt also tasted bad. Like sour bad. The mochi was hard and definitely old. Bummer.
Restaurantji Recommends
Lack of courtesy really makes for a bad experience. Guy behind the counter refused to even say hello to my children when we walked in, no response when I said thank you, I’ll gladly take my business where it is more appreciated. Even my toddler asked me why he wouldn’t say anything.
The yogurt is delicious but costumer service is lacking. The worker didn’t say a word to me until I was about to pay. They make you wear gloves when getting your frozen yogurt due to Covid which makes sense. Some of the toppings seemed like they’d been sitting out for a while. The cherries were turning black so obviously I didn’t get those. It was an okay experience.
Very bad customer service cashier was grouchy and didnt let my daughter pour sprinkles on her yogurt ?, first and last time there and the only reason i put 1 star is because the flavors were good
Lady at front desk was rude, and the gummy worms tasted like rock
It was good I am to tell my friends to go there
Loading...