I hated my experience here!!! PUT A SIGN ON YOUR COUNTER THAT SAYS USE KIOSK!!!!!!!!!!!!
QUIT MAKING PEOPLE WAIT FOR NO REASON!!!!
After waiting ten minutes and getting to the counter... They say "um do you have a question?" Like really you people actually work here and see this all day long, and don't put a sign on the counter????? Pathetic!
Then while using the kiosk, it doesn't let you specify how any pumps in your drink. So you go back n forth getting directions.
On top of this, the young girl with beads in hair, name starts with S... Was arguing with me saying it's faster anyways!!!
This place needs to be fixed, and closes to early. People like coffee in the evenings!!! We're on vacation, and this was a terrible experience getting an espresso
David Montero Gilarranz
We were staying at the lodge, ordering in advance didn’t work because the unavailability of just one item was voiding the whole order without telling what as not available.Decided to go downstairs, 2h waiting! And no chance to cancel order, to be able to check out the room in time, completely unacceptable!
Atmosphere: 1
Food: 2
Service: 1
sandrah diel
The girl helping me out was completely rude Kara (blunt bang cut) if she told me the truth. I'm sorry we're not kiosks trained. Proceeded to ignore me forc10 mins wheb waiting to pick up the donuts. Until I said something to her. If you don't like your job get a new one.
Food: 2
Service: 1
Jacob Wilson
My family and I were staying at the Great Wolf Lodge with a Dunkin’ location inside. We were excited on finding this out, since Dunkin is our favorite coffee place! Unfortunately our experience wasn’t the best. To place an order you have to use their kiosk. They had everything on menu like any other Dunkin location except the option for decaf drinks. This was surprising since I’ve never been to a coffee place that doesn’t serve decaf coffee, and unfortunately decaf is the only coffee my dad drinks.
After we placed our order for my sisters and myself, we waited for our dozen donuts and drinks. With my curiosity killing me I had to ask on why they don’t serve decaf coffee. The worker replied saying they DO have decaf coffee, you just order whatever you want on the kiosk and tell us you want it decaf. I thought this was super inconvenient not only for customers but for the workers as well. - Place your order then tell the workers you want “This Drink” decaf and then hope the worker remembers and/or tells the other workers. Seems like a lot of extra steps/work for something that can be easily integrated in the menu on the kiosk.
After waiting a couple minutes I received our donuts and drinks. After arriving back at our room my sisters informed me the drinks were made wrong, with the drink slip clearly saying what needs to be in the drink (the drinks were missing sweet cold foam and cinnamon sugar). I grabbed the drinks and made my way back to Dunkin’.
I went right to the pick up section and told worker the drinks needed to be fixed and I’ll be placing a single drink order that needs to be made with decaf. The worker fixed the two drinks and informed me that they ran out of decaf. I then asked her when will there be more decaf (expecting it to be like 30 minutes for more decaf to be made). She replied tomorrow. It’s not even 9:30am on a Monday and they close at 3:00pm. Very surprised and disappointed with that answer.
After taking the two fixed drinks back to my room, I joined my sisters for donuts and coffee. The donuts were good but can’t say the same for the drinks. The drinks tasted way too strong.
Atmosphere: 1
Food: 1
Service: 1
Amanda Faria
The food was trash. They didn't include the sausage in our wrap. It had a half egg and burnt cheese. The hashbrowns were cold and same with chicken wrap.
Atmosphere: 2
Food: 1
Service: 2
Donna Petersen
Terrible service and lukewarm coffee
Atmosphere: 1
Food: 1
Service: 1
Tarryn Bertoglio
Coffee was ok. It closes much earlier than everything else in the lodge. We ordered a donut for my daughter and waited forever before asking the workers about it. They said oh yeah we were out of that one.. sooo were you going to offer a different flavor or a refund?? It was an odd experience. Donut was very dry.
Service: 1
Jim
Slow and inattentive. Placed an order for 6 donuts and nobody could figure out what to do. Line was backed up out the door with no orders moving. Definitely don't waste your time .
Atmosphere: 1
Food: 1
Service: 1
Santhosh Balli
Dunkin’ Donuts with no donuts at breakfast Time. Mini bagels were like very old left over stock heated and served. Not fresh at all.
Atmosphere: 3
Food: 1
Service: 3
Dal J
Dunkin’ inside Great Wolf Lodge. You can access it without a water park ticket, but park at Costco to avoid a vehicle entry charge.
On vacation. Order cold brew and donuts on the app. They were out of everything the app said they had. The gal making coffee tried to fix the java mess up. The manager was not as nice. Things got fixed. Donuts weren't good. Wouldn't recommend. Go to Cosco and get donuts. They'd be better
Atmosphere: 5
Food: 1
Service: 1
James Chase
DO NOT GO HEREIt is in the vary back of a hotel and I waited in a 20 minute line just to be told that you have to have a room in order to get doughnuts since there card reader was down. Also since when does an American business not accept cash??? Safe to say, never going back.
Atmosphere: 1
Food: 3
Service: 1
Aiman Zidan
Terrible experience—I ordered a medium coffee, and it arrived only half-filled and cold. To make matters worse, I received the wrong donuts.
I hated my experience here!!!
PUT A SIGN ON YOUR COUNTER THAT SAYS USE KIOSK!!!!!!!!!!!!
QUIT MAKING PEOPLE WAIT FOR NO REASON!!!!
After waiting ten minutes and getting to the counter... They say "um do you have a question?"
Like really you people actually work here and see this all day long, and don't put a sign on the counter????? Pathetic!
Then while using the kiosk, it doesn't let you specify how any pumps in your drink. So you go back n forth getting directions.
On top of this, the young girl with beads in hair, name starts with S... Was arguing with me saying it's faster anyways!!!
This place needs to be fixed, and closes to early. People like coffee in the evenings!!! We're on vacation, and this was a terrible experience getting an espresso
We were staying at the lodge, ordering in advance didn’t work because the unavailability of just one item was voiding the whole order without telling what as not available.Decided to go downstairs, 2h waiting! And no chance to cancel order, to be able to check out the room in time, completely unacceptable!
Atmosphere: 1
Food: 2
Service: 1
The girl helping me out was completely rude Kara (blunt bang cut) if she told me the truth. I'm sorry we're not kiosks trained. Proceeded to ignore me forc10 mins wheb waiting to pick up the donuts. Until I said something to her. If you don't like your job get a new one.
Food: 2
Service: 1
My family and I were staying at the Great Wolf Lodge with a Dunkin’ location inside. We were excited on finding this out, since Dunkin is our favorite coffee place! Unfortunately our experience wasn’t the best. To place an order you have to use their kiosk. They had everything on menu like any other Dunkin location except the option for decaf drinks. This was surprising since I’ve never been to a coffee place that doesn’t serve decaf coffee, and unfortunately decaf is the only coffee my dad drinks.
After we placed our order for my sisters and myself, we waited for our dozen donuts and drinks. With my curiosity killing me I had to ask on why they don’t serve decaf coffee. The worker replied saying they DO have decaf coffee, you just order whatever you want on the kiosk and tell us you want it decaf. I thought this was super inconvenient not only for customers but for the workers as well. - Place your order then tell the workers you want “This Drink” decaf and then hope the worker remembers and/or tells the other workers. Seems like a lot of extra steps/work for something that can be easily integrated in the menu on the kiosk.
After waiting a couple minutes I received our donuts and drinks. After arriving back at our room my sisters informed me the drinks were made wrong, with the drink slip clearly saying what needs to be in the drink (the drinks were missing sweet cold foam and cinnamon sugar). I grabbed the drinks and made my way back to Dunkin’.
I went right to the pick up section and told worker the drinks needed to be fixed and I’ll be placing a single drink order that needs to be made with decaf. The worker fixed the two drinks and informed me that they ran out of decaf. I then asked her when will there be more decaf (expecting it to be like 30 minutes for more decaf to be made). She replied tomorrow. It’s not even 9:30am on a Monday and they close at 3:00pm. Very surprised and disappointed with that answer.
After taking the two fixed drinks back to my room, I joined my sisters for donuts and coffee. The donuts were good but can’t say the same for the drinks. The drinks tasted way too strong.
Atmosphere: 1
Food: 1
Service: 1
The food was trash. They didn't include the sausage in our wrap. It had a half egg and burnt cheese. The hashbrowns were cold and same with chicken wrap.
Atmosphere: 2
Food: 1
Service: 2
Terrible service and lukewarm coffee
Atmosphere: 1
Food: 1
Service: 1
Coffee was ok. It closes much earlier than everything else in the lodge. We ordered a donut for my daughter and waited forever before asking the workers about it. They said oh yeah we were out of that one.. sooo were you going to offer a different flavor or a refund?? It was an odd experience. Donut was very dry.
Service: 1
Slow and inattentive. Placed an order for 6 donuts and nobody could figure out what to do. Line was backed up out the door with no orders moving. Definitely don't waste your time .
Atmosphere: 1
Food: 1
Service: 1
Dunkin’ Donuts with no donuts at breakfast Time. Mini bagels were like very old left over stock heated and served. Not fresh at all.
Atmosphere: 3
Food: 1
Service: 3
Dunkin’ inside Great Wolf Lodge. You can access it without a water park ticket, but park at Costco to avoid a vehicle entry charge.
Restaurantji Recommends
On vacation. Order cold brew and donuts on the app. They were out of everything the app said they had. The gal making coffee tried to fix the java mess up. The manager was not as nice. Things got fixed. Donuts weren't good. Wouldn't recommend. Go to Cosco and get donuts. They'd be better
Atmosphere: 5
Food: 1
Service: 1
DO NOT GO HEREIt is in the vary back of a hotel and I waited in a 20 minute line just to be told that you have to have a room in order to get doughnuts since there card reader was down. Also since when does an American business not accept cash??? Safe to say, never going back.
Atmosphere: 1
Food: 3
Service: 1
Terrible experience—I ordered a medium coffee, and it arrived only half-filled and cold. To make matters worse, I received the wrong donuts.
Atmosphere: 1
Food: 1
Service: 1
Nice coffee, good donuts.
Atmosphere: 5
Food: 5
Service: 5
Good wraps. Decent
Atmosphere: 3
Food: 4
Service: 4
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