My order it didn’t taste the same like always it was watery and ask the guy polite if he can add more tea because I couldn’t feel the tea flavor only a watery flavor but it was even more watery so I ask for another drink and paid for it, no big deal so when we were leaving I said thank you and told my baby to say bye he ignored me and my baby so bad, definitely not coming again, all the time I was nice and friendly but service like this make me so mad mostly because I’m teaching my son to be kind al the times!!! Not coming back definitely!!! Bad service!!!
Val Gomez
Change your store hours if your gonna advertise you close till 9 and have someone come down there like me (@7:50pm) and have doors locked by 8.
Kylie W
Horrible . Like since when was it not allowed to just buy the boba. Had to pay a whole drink just so they'd give it to me. Like I've been coming here for a years it's not like I'm not paying for just the boba. I am and now you won't even allow that.
Sabrina Slonim
Good drinks but how are you out of napkins and paper towels. The poor cashier was embarrassed to offer me toilet paper for a spill. Go buy some napkins manager or owner!
Atmosphere: 3
Food: 4
Service: 5
Jasper Wolgamot
Was pretty good, but the tapioca pearls are kinda strange tasting but that's just my opinion. I recommend the Expresso Thai Tea with Coffee Popping Pearls.
Wheelchair accessibility: Bathroom is wheelchair accessible
Atmosphere: 5
Food: 4
Service: 4
Lucy Lo.G
THEY ALWAYS HAVE THE WATER RUNNING. THEY TOLD ME THAT THEY DO THIS IN ORDER TO CLEAN THE SINK INSTEAD OF USING THEIR HANDS, THE WATER HAS BEEN RUNNING SINCE WE GOT HERE PROBABLY FOR 10 MINUTES. AND THIS ALWAYS HAPPENS… SOMEONE HAS TO DO SOMETHING ABOUT IT. WATER IS UNDERESTIMATED. ❤️
Atmosphere: 3
Food: 3
Service: 3
Bole Nath
Loved the strawberry lemonade soft boba + my gf got Oreo milk tea boba we both enjoyed it enthusiastically!
Atmosphere: 5
Food: 5
Service: 5
Mone Hernandez
Very disappointed boba wasn't even fully heated never going here again.
Joey Atalig
Went there with the kids, ordered a coconut milk tea and it tasted horrible, ask the lady at the counter if she could make a different one because it didn't taste good, she refused and said I have to pay for another one , won't go back there again. If you want your business to succeed you need to make your customers happy. No Customer service.
Atmosphere: 1
Food: 1
Service: 1
Brianna Breeze
This place is just a mess, constant staffing issues, they almost never get my order correct unless I’m watching the staff like a hawk, don’t even bother getting delivery because your drink will have mistakes. Half the time the boba is old and stale, and for such an expensive drink it’s almost never filled to the top (literally up to a quarter inch of my drink will be missing). Today was the final straw for me; I walk up to the door over 20 mins after opening time and a staff member walks out saying “we’re not opening until 12…sorry!”, and shuts the door. Didn’t offer for me to order online, no explanation of why they’re randomly opening an hour later…I refuse to waste my money here any longer. Oh and this is a franchise so it’s a systemic problem that will not be fixed any time soon. Good luck to anyone that decides to go here.
You have to repeat yourself multiple times when ordering just so you make sure they will make your drink how you ask for it. Even then after receiving my receipt I noticed it wasn't exactly how I had asked for it to be. I like my hot drinks hot not warm or cool and I asked the girl multiple times please make sure it's hot and when my hot drink was ready it was cool warm ? not satisfying, very disappointing. If you add cold milk to a drink but I ask for it hot at the least please warm it a little longer for it to be hot like the customer had requested. Please. Thank you. I also asked for less sugar 30% sweet level and it was on my receipt when I went to double check she's making it correctly she told her co worker, oh I can re make it. So had I not said anything I would have not received it like I had asked in my order. Again, very disappointing that you place your order and still have to hover just to make sure it's being made properly. It should be an enjoyable experience instead I come here and worry if they will make my drink correctly. My husband and ends up choosing the same drink over and over because he's terrified to ask for something new in fear they will not make it correctly. I end up ordering the same drink the same exact way for months before I change my order however I always have the same two toppings boba(bubbles), and chia seeds. I mention I like my hot drinks hot not cool or warm. Please just make it how I ask. I always order all drinks 30% sugar level. If I ask for less milk please make it that way. Have a great day! Please do better next time. A early twenties year old (male) made my drink perfect before, so when I go I expect it that way instead it's usually the girls who do not make it properly ? it's on the sticker just follow the instructions, it shouldn't be that hard. Right? Maybe stop being in such a rush or in zombie mode. We usually go and there is no one ahead of us or after us so I don't see why rush and make them incorrectly. If I'm spending $30 on boba drinks twice a week I expect them to atleast be made correctly that's all. I'm sure the store manager would agree.
Kid-friendliness: Kids enjoy boba drinks or many other toppings to choose from don't have to settle for just boba.
Parking: I'll be honest it's not always easy to find a spot especially on the weekend. There may be 1-3 spots open if you're lucky or you can catch someone pulling out. It's just too crowded in this little plaza location.
Dietary restrictions: Milk is lactose free. They use lactaid.
I've come to this location from Oakdale probably once a week for two years. The tea is good, but the last five visits have not been stellar. They keep leaving out toppings in my order or giving me the wrong tea. I brought it up the fourth time, but the girl just shrugged. It happened again today. It's a bit upsetting, because the toppings are each about .75 to .90 cents and I usually leave a $3.00 plus tip... which is way above 20%... so I'm basically paying for a full extra drink everytime I go in and they don't even make it correctly or give a d$#@ that it's been made wrong. Very dissatisfying. Example in photo. No Nata jelly... even though it's on the label...
Nancy Flor
our absolute fav boba brand. glad to have one in town
Richard Folden
The Oreo cookie boba is a kid favorite. Uncommonly nice and friendly people working there.
My order it didn’t taste the same like always it was watery and ask the guy polite if he can add more tea because I couldn’t feel the tea flavor only a watery flavor but it was even more watery so I ask for another drink and paid for it, no big deal so when we were leaving I said thank you and told my baby to say bye he ignored me and my baby so bad, definitely not coming again, all the time I was nice and friendly but service like this make me so mad mostly because I’m teaching my son to be kind al the times!!! Not coming back definitely!!! Bad service!!!
Change your store hours if your gonna advertise you close till 9 and have someone come down there like me (@7:50pm) and have doors locked by 8.
Horrible . Like since when was it not allowed to just buy the boba. Had to pay a whole drink just so they'd give it to me. Like I've been coming here for a years it's not like I'm not paying for just the boba. I am and now you won't even allow that.
Good drinks but how are you out of napkins and paper towels. The poor cashier was embarrassed to offer me toilet paper for a spill. Go buy some napkins manager or owner!
Atmosphere: 3
Food: 4
Service: 5
Was pretty good, but the tapioca pearls are kinda strange tasting but that's just my opinion. I recommend the Expresso Thai Tea with Coffee Popping Pearls.
Wheelchair accessibility: Bathroom is wheelchair accessible
Atmosphere: 5
Food: 4
Service: 4
THEY ALWAYS HAVE THE WATER RUNNING.
THEY TOLD ME THAT THEY DO THIS IN ORDER TO CLEAN THE SINK INSTEAD OF USING THEIR HANDS, THE WATER HAS BEEN RUNNING SINCE WE GOT HERE PROBABLY FOR 10 MINUTES. AND THIS ALWAYS HAPPENS… SOMEONE HAS TO DO SOMETHING ABOUT IT. WATER IS UNDERESTIMATED. ❤️
Atmosphere: 3
Food: 3
Service: 3
Loved the strawberry lemonade soft boba + my gf got Oreo milk tea boba we both enjoyed it enthusiastically!
Atmosphere: 5
Food: 5
Service: 5
Very disappointed boba wasn't even fully heated never going here again.
Went there with the kids, ordered a coconut milk tea and it tasted horrible, ask the lady at the counter if she could make a different one because it didn't taste good, she refused and said I have to pay for another one , won't go back there again. If you want your business to succeed you need to make your customers happy. No Customer service.
Atmosphere: 1
Food: 1
Service: 1
This place is just a mess, constant staffing issues, they almost never get my order correct unless I’m watching the staff like a hawk, don’t even bother getting delivery because your drink will have mistakes. Half the time the boba is old and stale, and for such an expensive drink it’s almost never filled to the top (literally up to a quarter inch of my drink will be missing). Today was the final straw for me; I walk up to the door over 20 mins after opening time and a staff member walks out saying “we’re not opening until 12…sorry!”, and shuts the door. Didn’t offer for me to order online, no explanation of why they’re randomly opening an hour later…I refuse to waste my money here any longer. Oh and this is a franchise so it’s a systemic problem that will not be fixed any time soon. Good luck to anyone that decides to go here.
Restaurantji Recommends
You have to repeat yourself multiple times when ordering just so you make sure they will make your drink how you ask for it. Even then after receiving my receipt I noticed it wasn't exactly how I had asked for it to be. I like my hot drinks hot not warm or cool and I asked the girl multiple times please make sure it's hot and when my hot drink was ready it was cool warm ? not satisfying, very disappointing. If you add cold milk to a drink but I ask for it hot at the least please warm it a little longer for it to be hot like the customer had requested. Please. Thank you. I also asked for less sugar 30% sweet level and it was on my receipt when I went to double check she's making it correctly she told her co worker, oh I can re make it. So had I not said anything I would have not received it like I had asked in my order. Again, very disappointing that you place your order and still have to hover just to make sure it's being made properly. It should be an enjoyable experience instead I come here and worry if they will make my drink correctly. My husband and ends up choosing the same drink over and over because he's terrified to ask for something new in fear they will not make it correctly. I end up ordering the same drink the same exact way for months before I change my order however I always have the same two toppings boba(bubbles), and chia seeds. I mention I like my hot drinks hot not cool or warm. Please just make it how I ask. I always order all drinks 30% sugar level. If I ask for less milk please make it that way. Have a great day! Please do better next time. A early twenties year old (male) made my drink perfect before, so when I go I expect it that way instead it's usually the girls who do not make it properly ? it's on the sticker just follow the instructions, it shouldn't be that hard. Right? Maybe stop being in such a rush or in zombie mode. We usually go and there is no one ahead of us or after us so I don't see why rush and make them incorrectly. If I'm spending $30 on boba drinks twice a week I expect them to atleast be made correctly that's all. I'm sure the store manager would agree.
Kid-friendliness: Kids enjoy boba drinks or many other toppings to choose from don't have to settle for just boba.
Parking: I'll be honest it's not always easy to find a spot especially on the weekend. There may be 1-3 spots open if you're lucky or you can catch someone pulling out. It's just too crowded in this little plaza location.
Dietary restrictions: Milk is lactose free. They use lactaid.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Pudding, Honey Milk Tea, Taro Slush
The staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
I've come to this location from Oakdale probably once a week for two years. The tea is good, but the last five visits have not been stellar. They keep leaving out toppings in my order or giving me the wrong tea. I brought it up the fourth time, but the girl just shrugged. It happened again today. It's a bit upsetting, because the toppings are each about .75 to .90 cents and I usually leave a $3.00 plus tip... which is way above 20%... so I'm basically paying for a full extra drink everytime I go in and they don't even make it correctly or give a d$#@ that it's been made wrong. Very dissatisfying. Example in photo. No Nata jelly... even though it's on the label...
our absolute fav boba brand. glad to have one in town
The Oreo cookie boba is a kid favorite. Uncommonly nice and friendly people working there.
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