Domino's Pizza

Ordered pick up online. Arrived early and tracked progress of pizza on my phone. The online app said my order was ready and told me to push the button as soon as I was ready to walk in. Pushed the app button there was a delay in the screen announcement that I was in the store. One of the worked ask for the name on the order so obviously they're not looking at screen welcome screen. The worker told me it would be right out just a few more minutes. As I stood there waiting, I noticed all 6 workers constantly looking up at the screen like every 30 seconds. The phone ringing off the hook, and no one picking it up. A few minutes turned into another 12 minutes because there was a mistake made and one of my items was not made. They didn't seem very genuinely appolegtic. I don't know how their system is run but to have 6 workers constantly looking up at the screens for the order, which seemed to be all online orders was not very efficient. The pizza didn't taste the greatest. The sauce tasted very bitter. I don't know if it was a bad batch or that's how Domino's pizza taste. I have not been to a Domino's in years and probably won't be back for several more.

Atmosphere: 1

Food: 2

Service: 2

Domino's pizza in Marina is a horrible place to order pizza. The pizza quality is horrible and the ingredients they use are often not fresh or completely missing from the order. Staff at this location don't answer the phone and when a mistake occurs they don't seem to care. The cleanliness of this Domino's is also questionable because some of the employees looked dirty. This Domino's didn't accept corporate coupons and using the Domino's smartphone App didn't matter. My last order from this location was disgusting and the pizza didn't have any cheese. It wss sauce and some ingredients tossed on top. When I complained the guy laughed and told me don't come back. Well I definetly won't be ordering from any Domino's because their brand and quality sucks. Nasty pizza delivered by dirty employees.

Atmosphere: 1

Food: 1

Service: 1

Horrible service. Never answers phone. After 25 mins someone finally answered and sounded like I was bothering them. Worst customer service ever. Food was cold, wings and pizza. Delivery guy was rude and didn’t speak English. It’ll be the last time I put a tip on the credit card. Cash only so if their rude and food is cold they ain’t getting a tip.

Food: 2

Service: 1

Recommended dishes: Pepperoni Pizza Medium, Chicken Wings

Ordered delivery from here and after waiting an hour and a half I drove over to pick them up since they weren't answering the phone only to be handed cold pizzas. When I requested a refund I was told the manager wasn't in yet and would call me. Never called so when I called in the GM Joseph argued with me, would not issue a refund and refused to give me the # to customer service. When told he was refusing to give me the # his response was that they aren't supposed to be on the phone and to Google it.

Atmosphere: 1

Food: 1

Service: 1

Ordered online and they delivered the wrong order. Tried calling the store and I've been on the phone for almost 30 minutes now. Couldn’t get a hold of anyone. I wouldn't recommend this branch to anyone, they always mess up the orders. After waiting for someone to answer the call, they just ended it. They also messed up my boyfriend’s order before and made him wait at the store. Such a waste of time!!! Never ordering from here again. They should just close this branch down.

Service: 1

We ordered Mac n Cheese. They delivered Chicken Alfredo. I called to report the error and ask for refund or correct order delivered. I was on hold for 20 minutes. I hung up. Done with Domino's. Too many other options!!!

Call in a order they told to pick it up 20 to 30 mn went to pick up and they told me the I have wait 20 extra mn so I canceled my order

Atmosphere: 1

Food: 1

Service: 1

Just moved here with the military so the wife and I know what dominos quality is across the nation. The first time I ordered a meal and showed up early for pick up I knew I had to wait so I checked in with the staff. After my wait time was over I heard staff talking and apparently they didn’t put in one of my items but decided not to tell me so they made and put it in and I had to wait. It took an extra 20 minutes to get my meal so the other 3 items were cold. The wife and I were like well let’s try again. When we got home our cheese dip was not even 1/8”, best $6.99 we ever spent. Do not gamble like we did, round table and Mt mikes is right down the street.

Atmosphere: 1

Food: 1

Service: 1

Rude guy, long hair working register

Atmosphere: 1

Food: 4

Service: 1

Ordered online through the app, order never arrived. The store's phone wasn't working for me to ask where the pizza was put. Horrible service. Save yourself some hassle and get pizza elsewhere.

Atmosphere: 1

Food: 1

Service: 1

Apparently they had a walkout. This was 1pm

Atmosphere: 1

Food: 1

Service: 1

My family came to visit from another state. We went to get pizza. Why did we go to Dominoes on Reservation Rd? Had to wait an hour just for them to say they forgot to put the pizza in. Really? The guy couldn't use the register, didn't know of any pizza deals going on or anything. I'm so done . Only saving grace is the pizza was delicious ?

Atmosphere: 1

Food: 5

Service: 1

They do not come out to deliver curbside even if they offer it on their website. At least remove the option so I don't sit in the car waiting for 15 minutes for my order. This has happened 3 times now. I will be ordering elsewhere.

Atmosphere: 1

Food: 4

Service: 1

He gave me bread without garlic when I called the store, the man put me on hold and he didn't even come back to answer, I'm not going to lose my money again.

The staff is always rude and never has curbside orders ready in time. Sometimes no staff members are in the store for pick up. They blame short staffing and blame the app/website for timer being wrong.

Atmosphere: 1

Food: 4

Service: 1