Chipotle Mexican Grill

Hardly come to Chipotle cuz of the weak portions of protein & today was another disappoint experience for a $15 bowl. Serve better portions of MEAT! Cmon.

Atmosphere: 4

Food: 1

Service: 3

Dear Chipotle

I am writing to share a disappointing experience I had at your Mission Hills, California location on [date] around 2 PM.

I visited the restaurant with my younger brother for lunch. When we arrived, there was no line. My brother stepped up to order, and I stood behind him to decide on my meal. Once his order was completed, I was surprised to see the employee skip me and serve a coworker (who appeared to be going on break) instead of taking my order.

When I expressed my frustration, the cashier asked if I was going to order. I explained that I had intended to until I was skipped. I then requested to speak to the manager. During this time, I overheard the cashier tell the manager I was “being rude and nasty,” which was both unnecessary and unprofessional.

The store manager walked in shortly after and simply instructed the team to comp my food. However, when I spoke to her, there was no empathy or acknowledgment of the team’s behavior. Instead, I was met with an indifferent attitude and was told, “What do you want?” as if the goal was to quickly dismiss my concern.

I felt disrespected throughout the experience, both by the cashier’s attitude and the lack of customer care from the manager. This situation did not reflect the standards I expect from Chipotle.

Atmosphere: 1

Food: 1

Service: 1

Chipotle Mission Hills Location

I’ve been to this Chipotle location several times, and unfortunately, they rarely get it right. The staff often have a bad attitude when preparing orders, and mistakes are extremely common. Orders are frequently incorrect, items are forgotten, or the portions are not what you paid for.

On top of that, they often run out of food, forcing you to choose substitutes or wait for them to prepare more. Tonight was extremely frustrating. I ordered two large bags of chips but only received one small portion. I even paid for a large chips and queso blanco, but that’s not what I got. After working all day and picking up dinner, the last thing I want is to deal with my kids fighting over chips because the order was wrong again.

I’ve tried to be understanding because mistakes happen, but this is a consistent issue with this location. I hope they work on improving their attentiveness and overall service, as it’s very disappointing to deal with this so often.

Recommended dishes: Burrito Bowl, Chips & Queso Blanco

This place is always dirty. Their staff is, decent? But whenever I go (I live down the street so I go often enough), I’m there before 8PM. They are always “out” of food. Chicken, fajitas, rice??? Today we went and were there before 7PM, tell me why they said weren’t going to make anymore veggies for the day? AND they said they were out of rice… when they realized their entire long line of guests were requesting these items, that’s when they decided to cook more up.
Keep in mind, this specific location closes at 11PM. They were going to stop cooking product 4 hours before closing? I work in f&b, from first hand experience, this wouldn’t be acceptable. Ridiculous. Never going to this location again.

Atmosphere: 1

Food: 3

Service: 1

Whoever’s in charge of this location needs to get on top of the cleaning protocols for the food stations, The floor , the tables, the drink stations, the trash… Everything was a disaster and it looked really nasty! It’s not that hard to keep aa restaurant clean.

Atmosphere: 1

Food: 5

Service: 3

I finally came to this Chipotle here after like 5 years of not visiting a Chipotle store. My wife and I came here for lunch today because we wanted something different. We already ate at all the other food places in the plaza where this Chipotle is at so it was finally time to cross off the last food place we haven't been to. We came a little before lunch so they were not busy at all. We parked toward the back of the plaza because there more parking spot. I already knew ahead of time that they likely don't give you big portions here. So I went with the chicken burritos with light white rice, extra salsa and red sauce. My wife went with the chicken bowl. The workers here are very polite and friendly, one of the worker even give me compliments on my Call of Duty hoodie. We decided to eat our food inside of the place. I thought my burrito was good, the chicken portion isn't that big but the extra salsa help filled me up. The red sauce is not too spicy so it was a perfect combo for my burrito. My wife enjoyed her chicken bowl and her frescas drink.

Vegetarian options: You can build your salad bowl here.

Parking: There a lot of parking here, you might just have to walk a bit.

Kid-friendliness: This place is kid friendly

Wheelchair accessibility: This place is wheelchair accessible

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Burrito Bowl, Chicken Bowl

It's 9pm and you close at 11pm. You never have steak available.

Atmosphere: 2

Food: 2

Service: 4

3 big problems. Not enough employees. They work slow. They run out of steak almost every nught.

Atmosphere: 2

Food: 5

Service: 1

The food was good. Consistent across the board as far as most Chipotles go. The main issue was the girl who served me. She was very low energy and had a permanent frown on her face. She mumbled. She made zero eye contact. She did not smile and seemed annoyed when I asked her questions. All around had a bad attitude. Also, She was extremely slow. When I got in line there was only one person in front of me by the time I was served there was a line of about 10 people. People like this should not be working on the front line. Put them in the back to prep or cook food but not to deal with customers.

Atmosphere: 3

Food: 4

Service: 1

Food came out exactly on time and was fresh and delicious. Staff seemed happy, and the restaurant was nice and clean. I'm glad this is the closest location to our house! I'll be back :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Salad

? I should've looked at what kind of guacamole they were giving me. When i got home this is what i saw, and this is not okay. I got some nasty gross health violation in a container.

Atmosphere: 4

Food: 1

Service: 3

How you gonna have someone wait in line just to tell them you’re out of meat?

Atmosphere: 1

Food: 1

Service: 1

Came to this location for dinner. The food was great but the dining room was like a pig style. Windows ,Tables, floors were filthy. Not one table was clean so I went outside and those tables were also dirty. Even the front glass doors were smeared by a dirty towel. Employees just standing around. I will only come for pick up only. It's a shame because Chipotle's stocks are way over $2,000 they should use that money to hire a cleaning crew. Sad when you hear people come outside saying they can not eat inside because of the filth.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Burrito Bowl, Salad

I saw the HIRING sign out front & it looks like you guys need some help. Look for my application on the website.

The HABIT & HAWAIIN joint are better places to go!!!

The service was great, the team behind the counter were attentive. Even offered some samples to try if the meats were good. No issues there.

The issue was entering the chipotle restaurant first thing i noticed was how filthy the floor was, & the how the tables were shiny but by the food stains. Not only the tables and floors, but the trash bins all 3 were full. The bathroom floor was messy. The caps for the medium drinks weren’t restocked. It’s like a teacher left the students alone in class, & they just left the mess.

Not to mention a couple was going to dine in; they sat down, but left after they realized where they were was just a mess.

Atmosphere: 1

Food: 3

Service: 5

I found a hair baked into the chip of my food there. When I messaged customer service, they didn’t even read my message correctly and then proceeded to only offer $2.05 back. I would stay clear away.

Atmosphere: 1

Food: 1

Service: 1