Chipotle Mexican Grill

Always out of items and refuse to restock them. I asked for sour cream which I saw they had on the side and they refused to give me a small cup when I literally saw them give everyone behind me in line sour cream from that same tub on the side. Guy literally forgot to finish making my bowl because he was too busy micromanaging his coworker then they tried to charge me for the food of all the people behind me like hello???? Are you all ok???? Also they didn’t give me my receipt.

Atmosphere: 1

Food: 3

Service: 1

Just love Chipotle,no one can ever change my mind about this place. Being a vegetarian is hard to find good food but thats not the case at Chipotle.

Atmosphere: 4

Food: 5

Service: 4

The food is bad. The guacamole was very old, the portions were so small. They barely scooped any rice and beans as well as the protein was super small even though we asked for a double portion it still looked like a single scoop of it. The steak and the chicken had so many tough pieces that they were not good to eat that we had to throw them out. Would recommend going to other locations

Atmosphere: 1

Food: 1

Service: 1

The food was good but just like all the social media has been talking about is the portions. I'm not looking for a tub of food but atleast a decent amount. The servers make customers ask for more and it's not more meat or chicken it's more lettuce, cheese, beans. I know things cost more but come on for lettuce?

Atmosphere: 1

Food: 1

Service: 1

I thought they trained them to make portions big again, why was my server taking items putting half of the items on my bowl then putting the rest of the items they didn't use back into there trays what is going on 🤮

Was not happy 2nd Chipotle btw must be a training issue or management

Atmosphere: 2

Food: 4

Service: 3

They give you the smallest portions they can give you at this location. The brown was hard and tasted like cardboard. The guacamole was expired cus it had a funky taste. They had already run out of food and it was very disappointing. I won't be returning to Chiptole ever. Very Americanized Mexican food where the quality have just gotten worse over the years. Mexican restaurants would never skimp on portions. Don't understand how they are still running this business. Unacceptable.

Atmosphere: 1

Food: 1

Service: 1

9:58pm and they close at 11pm and they have completely run out of everything is crazy..

Atmosphere: 3

Food: 3

Service: 1

So here we go, just about an hour ago today!! got off work and ordered online (1 hour before they closed) of course they want to go home (I knew this but I was hungry) I didn’t expect them to be so happy so I tipped to prevent them screwing my order. Newsflash that didn’t help. They gave me the smallest bowls you can imagine like half of it was empty. The steak is salty and inedible. The short, blonde white guy with glasses who handed me my food was in a terrible mood. Overall awful experience and I tried to chat with “pepper” to complain and she ended the conversation with the following message I will post on the picture. Don’t come to this location specially at night. Also chipotle should leave a better impression considering this order was $51.59 for two miserable bowls half empty. In-n-out next time 👍 they don’t mess with quality.

Atmosphere: 1

Food: 1

Service: 1

Walked in ordered a bowl as soon as he scooped up the rice and beans and you can still see the bowl underneath i left !! Stay away from this location.

Atmosphere: 1

Food: 1

Service: 1

This location is consistent with not having items. Today they didn’t have veggies, asked when it would be ready and she said it still needs to be cut ….

Loved this place, one of the best Chipotle places ever. Sat 4-5

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bowl

Even if I look for the meat, I wouldn’t find it. I should’ve just gone to the habit.Burgers

Atmosphere: 1

Food: 2

Service: 2

Hardly come to Chipotle cuz of the weak portions of protein & today was another disappoint experience for a $15 bowl. Serve better portions of MEAT! Cmon.

Atmosphere: 4

Food: 1

Service: 3

Dear Chipotle

I am writing to share a disappointing experience I had at your Mission Hills, California location on [date] around 2 PM.

I visited the restaurant with my younger brother for lunch. When we arrived, there was no line. My brother stepped up to order, and I stood behind him to decide on my meal. Once his order was completed, I was surprised to see the employee skip me and serve a coworker (who appeared to be going on break) instead of taking my order.

When I expressed my frustration, the cashier asked if I was going to order. I explained that I had intended to until I was skipped. I then requested to speak to the manager. During this time, I overheard the cashier tell the manager I was “being rude and nasty,” which was both unnecessary and unprofessional.

The store manager walked in shortly after and simply instructed the team to comp my food. However, when I spoke to her, there was no empathy or acknowledgment of the team’s behavior. Instead, I was met with an indifferent attitude and was told, “What do you want?” as if the goal was to quickly dismiss my concern.

I felt disrespected throughout the experience, both by the cashier’s attitude and the lack of customer care from the manager. This situation did not reflect the standards I expect from Chipotle.

Atmosphere: 1

Food: 1

Service: 1

Chipotle Mission Hills Location

I’ve been to this Chipotle location several times, and unfortunately, they rarely get it right. The staff often have a bad attitude when preparing orders, and mistakes are extremely common. Orders are frequently incorrect, items are forgotten, or the portions are not what you paid for.

On top of that, they often run out of food, forcing you to choose substitutes or wait for them to prepare more. Tonight was extremely frustrating. I ordered two large bags of chips but only received one small portion. I even paid for a large chips and queso blanco, but that’s not what I got. After working all day and picking up dinner, the last thing I want is to deal with my kids fighting over chips because the order was wrong again.

I’ve tried to be understanding because mistakes happen, but this is a consistent issue with this location. I hope they work on improving their attentiveness and overall service, as it’s very disappointing to deal with this so often.

Recommended dishes: Burrito Bowl, Chips & Queso Blanco