Chipotle Mexican Grill

To wife and my 3 years old went to your location on Sepulveda in Mission Hills and my wife did not know that you guys were having the dodgers buy one and get one free and the wait was about two hours and my wife asked the manager if she just get a kid casadilla without waiting for two hours because the kid started crying and saying she’s hungry and manager refused and sent my wife and my granddaughter out to get in line and my wife said we don’t want the promotion just regular sale and she said no , this is very sad that she does not have sympathy for a 3 years old child that is hungry and crying , my granddaughter loves go there at least twice a week , but today she left crying of being hungry not being able to eat because of cruelty of the manager, is this what chipotle stand for refusing to serve kids that are hungry because they want to make money first ,I am very disappointed to see kind of behavior at this location. What kind of people you have working for that don’t care humanity 🥵

Atmosphere: 1

Service: 1

I ordered a burrito bowl from Uber eats. I normally get it without rice and beans. My order came and I could not eat this bowl. There was barely any chicken and the guacamole was brown. I couldn't get a refund for this order. Im really disappointed since it was pretty expensive for this disgusting bowl. I had to remove the guacamole since it was brown and not edible.

Atmosphere: 1

Food: 1

Service: 1

For the price that they charge they give you such a small amount. I don’t know if they’re trying to make more money by giving less food, but they really should think about that before they lose the clients that actually come to purchase their food.

Atmosphere: 4

Food: 3

Service: 4

Not happy at all. Literally walked in at 8:02 and paid by 8:23 and little to no options on Protien and no veggies. It says they are open until 11pm and I get not overcooking Protien so there is less to dispose of but that is 2.5 hrs of food to be sold. Not even an option if I wanted to wait for it to be cooked.

Atmosphere: 2

Food: 3

Service: 1

Always out of items and refuse to restock them. I asked for sour cream which I saw they had on the side and they refused to give me a small cup when I literally saw them give everyone behind me in line sour cream from that same tub on the side. Guy literally forgot to finish making my bowl because he was too busy micromanaging his coworker then they tried to charge me for the food of all the people behind me like hello???? Are you all ok???? Also they didn’t give me my receipt.

Atmosphere: 1

Food: 3

Service: 1

Just love Chipotle,no one can ever change my mind about this place. Being a vegetarian is hard to find good food but thats not the case at Chipotle.

Atmosphere: 4

Food: 5

Service: 4

The food is bad. The guacamole was very old, the portions were so small. They barely scooped any rice and beans as well as the protein was super small even though we asked for a double portion it still looked like a single scoop of it. The steak and the chicken had so many tough pieces that they were not good to eat that we had to throw them out. Would recommend going to other locations

Atmosphere: 1

Food: 1

Service: 1

The food was good but just like all the social media has been talking about is the portions. I'm not looking for a tub of food but atleast a decent amount. The servers make customers ask for more and it's not more meat or chicken it's more lettuce, cheese, beans. I know things cost more but come on for lettuce?

Atmosphere: 1

Food: 1

Service: 1

I thought they trained them to make portions big again, why was my server taking items putting half of the items on my bowl then putting the rest of the items they didn't use back into there trays what is going on 🤮

Was not happy 2nd Chipotle btw must be a training issue or management

Atmosphere: 2

Food: 4

Service: 3

They give you the smallest portions they can give you at this location. The brown was hard and tasted like cardboard. The guacamole was expired cus it had a funky taste. They had already run out of food and it was very disappointing. I won't be returning to Chiptole ever. Very Americanized Mexican food where the quality have just gotten worse over the years. Mexican restaurants would never skimp on portions. Don't understand how they are still running this business. Unacceptable.

Atmosphere: 1

Food: 1

Service: 1

9:58pm and they close at 11pm and they have completely run out of everything is crazy..

Atmosphere: 3

Food: 3

Service: 1

So here we go, just about an hour ago today!! got off work and ordered online (1 hour before they closed) of course they want to go home (I knew this but I was hungry) I didn’t expect them to be so happy so I tipped to prevent them screwing my order. Newsflash that didn’t help. They gave me the smallest bowls you can imagine like half of it was empty. The steak is salty and inedible. The short, blonde white guy with glasses who handed me my food was in a terrible mood. Overall awful experience and I tried to chat with “pepper” to complain and she ended the conversation with the following message I will post on the picture. Don’t come to this location specially at night. Also chipotle should leave a better impression considering this order was $51.59 for two miserable bowls half empty. In-n-out next time 👍 they don’t mess with quality.

Atmosphere: 1

Food: 1

Service: 1

Walked in ordered a bowl as soon as he scooped up the rice and beans and you can still see the bowl underneath i left !! Stay away from this location.

Atmosphere: 1

Food: 1

Service: 1

This location is consistent with not having items. Today they didn’t have veggies, asked when it would be ready and she said it still needs to be cut ….

Loved this place, one of the best Chipotle places ever. Sat 4-5

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bowl