Ono Hawaiian BBQ

I ordered two short rib plates with vegetables on the side... What i got was 2 plates with no veggies on the side.. No vegetables at all!! I received 2 plates with no vegetables.. One of my plates had 2 in a half ribs!! I don't know what happened to my rib?! I think someone ate my rib in the back... Because the half of rib looked like some one pulled my meat off... I have been to ono Hawaiian bbq before... I know it should be 3 short ribs 2 scoops of rice mac salad and vegetables... Not two in a half ribs and 2 scoops of rice and mac salad... This is crazy!!!! You can't get no one to do they job!!! They charged me 37.21 for some bullshit!!!! I got receipt!!!

Atmosphere: 2

Food: 4

Service: 1

Online ordering by app is not working for me.

Atmosphere: 5

Food: 5

Service: 5

Been to this location a couple times, nice shopping center but very busy. Sometimes parking can be difficult. Very clean inside, plenty of seating inside and outside, friendly helpful staff. Large menu and fair prices, same quality and expectations as other locations. Will return and recommend this location

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Katsu, Macaroni Salad, Hawaiian BBQ Chicken

Excellent customer service, clean dining area,food is fire,
Definitely I'll be back!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Katsu, Seafood or Shrimp Meal, BBQ Grilled Chicken Breast, Macaroni Salad, Hawaiian BBQ Chicken, BBQ Chicken, Fresh Mix Salad Side, Chicken Combo, Island Fire Chicken, Chicken & Beef Combo, Hawaiian BBQ Mix, Seafood Mix

Food is delicious and large.

Atmosphere: 5

Food: 5

Service: 5

Great food!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Macaroni Salad, Hawaiian BBQ Chicken, BBQ Chicken

They need to hire a new cook. Always double check what you ordered here especially meat because some of them were undercooked.

Atmosphere: 3

Food: 1

Service: 2

Very accurate on the order, hot, and very friendly.

Food: 5

Service: 5

Honestly this was my first time eating at this establishment and honestly it was the worst tasting food I have ever eaten. The food wasn’t cooked right I had to ask twice for them to cook the chicken and even though they cooked the chicken it still gave my the runz. So I will be calling corporate to get a refund. I feel they need new cooks, so till then I do not recommend this location.

Atmosphere: 2

Food: 1

Service: 4

Kudos to SARAHI!She is killing it!!! She’s friendly, efficient and

Atmosphere: 5

Food: 5

Service: 5

This restaurant is losing its charm. Last time, they served chicken with a rubbery texture. On my most recent visit, they forgot our order. What bothered me the most was that the person checking our order wore only one glove and handled our food with the other, unwashed hand. I wasn't rude, but in response, I received dirty looks from the manager and employees. I understand it's busy, but all we wanted was the platter they had forgotten. I'm just upset about how everything was handled.

Parking: Parked at Bank of America

Atmosphere: 1

Food: 2

Service: 1

Stopped by on a Sunday afternoon to pick up an online order.There were 2 cashiers and 2 cooks helping everyone out and About 10 customers in the building.When I showed up I went to the pick up counter and the cashier got loud saying that wasn’t the line. Once I stated I was picking up she ignored me and brought me my food a few minutes after.No big deal I don’t mind maybe she was having a bad day.I has a short rib combo the rice and the macaroni salad were decent at best. The short ribs were RAW, The browning is the marinade.I understand being short staffed and don’t mind the texture waiting a little longer but raw food is a no for me.

Atmosphere: 4

Food: 1

Service: 1

Good food

Atmosphere: 4

Food: 4

Service: 4

Dude. How many times is this gonna keep happening???? EVERY TIME I WALK IN HERE, ALL THE MALE COOKS IN THE BACK STARE AT ME AND DO NOT STOP EVEN WHEN I GIVE THEM A DIRTY LOOK. And they’re whispering to each other at the same time. They do not care that I am aware they are staring and talking. It makes me so uncomfortable and this is unfortunate. I will not be coming back here to this location anymore. Something needs to be done about this because I’m sure other women have experienced the same thing. It is gross and annoying. If you wanna be stared at like a piece of meat, come to this location. I couldn’t even go back in a second time today to get my sauces because of how uncomfortable I was.

I got the family platter. Food was very good and taste fresh.

Atmosphere: 4

Food: 5

Service: 5